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WordPressReviews 44

3.0

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WordPress Reviews Summary

Overall, the company has established a solid reputation as a versatile platform for website creation, particularly praised for its user-friendly interface, extensive customization options, and robust plugin library. Customers appreciate the flexibility and scalability that cater to various needs, making it a popular choice for both beginners and experienced users. However, concerns regarding slow customer service responses, technical issues with plugins, and occasional frustrations with the platform’s usability have been frequently noted. Additionally, some users have expressed dissatisfaction with perceived moderation biases and security vulnerabilities, suggesting areas for improvement in customer support and communication.

This summary is generated by AI, based on text from customer reviews

service
5
value
6
quality
6

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Bill D.
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Like many older adults, I was interested in
Digitizing my lifetime collection of photos,
Documents, and other memorabilia. So in 2014,
I contacted Wordpress and paid for storage space
Several years in advance, and established an
Autopay account for subsequent rental periods.
Recently, I attempted to access my content and
Receive a notification that Domain does not exist.
Despite numerous emails and phone calls to
Wordpress personnel, I received little, if any,
Concern, advice, or assistance in recovering
My voluminous data. THIS COMPANY
CANNOT BE ENTRUSTED WITH
YOUR VALUABLE DATA.

Date of experience: February 8, 2025
Armenia
26 reviews
1 helpful vote
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WordPress has become my go-to platform for creating and managing content-rich websites and blogs. The platform's intuitive interface, customizable themes, and extensive plugin library make it easy to build a professional-looking website that reflects my brand and vision. I appreciate WordPress's flexibility and scalability, offering a range of features to suit different needs and budgets. Moreover, the platform's SEO tools, mobile responsiveness, and e-commerce capabilities ensure that my website not only looks great but also drives results for my business. With WordPress, I have the power to create engaging content and connect with my audience in meaningful ways.

Date of experience: April 22, 2024
AE
6 reviews
0 helpful votes
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I am developing a small project, and for its purpose, I needed a website. My budget was quite limited, and since this is kinda of an experiment for me, I didn't want to invest a significant amount of money for a simple website. I have zero knowledge of programming, and I have never built a website before.
Anyway, I decided to check WordPress because this is the platform I know as the best for websites. Long story short, I have a domain and website now. I did it all by myself with only 50$ budget. Their website builder is amazing. I believe anyone can build a simple website with their templates.
However, if you want an online store, this feature is considered advanced and you will need to pay a relatively high price for it. That's the only downside.

Date of experience: January 2, 2024
Canada
1 review
2 helpful votes
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I recently had an unpleasant experience with WordPress.com's customer support. While I understand that challenges can arise, the manner in which I was treated was far from professional.

I reached out for assistance with a CSS-related query, expecting a constructive response, but instead encountered a representative who identified himself as "Thorr." Whether this was his real name, I cannot confirm, as it was conspicuously missing from the follow-up email I received for rating the service.

When I approached him with a request for a CSS code to hide a banner, he initially told me it was not possible. However, when I presented further details, his response shifted from it being impossible to a blatant refusal to help. He told me he wouldn't do it and I was welcome to try myself. As a paying customer, I expected more cooperative and helpful service.

What struck me as even more disconcerting was when I requested to speak to a higher authority or manager, and was informed that no such tier exists above the initial level of customer service.

Additionally, while the location of a support representative shouldn't be an issue, I noticed the IP from which my site was viewed traced back to India. This made me wonder about WordPress.com's hiring practices. I hope that they aren't compromising on the quality and training of their customer service based on geography.

In conclusion, based on my experience, I can't recommend WordPress.com. The level of service I received was not up to par, and the experience left a sour taste in my mouth.

Date of experience: August 31, 2023
North Carolina
25 reviews
64 helpful votes
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I have more than one website but Wordpress is a favorite of mine. The only issue I have is that you have to upgrade for a better design or easier way to build a site. However, minor pricing compared to most.

I have had to use the customer service and it was easy with chat. I have a domain and no issues whatsoever unlike others I have used such as go daddy. I would recommend them for a blog or minor business site that you are not using for commerce.

They have been around for a long time and have lead the way for blogging and other website building and could not have much to complain about it except your knowledge for website building would require more than most.

I have had a website with them for over 15 years and have no signs of changing it plus I have my business with wix.com. I know a little overkill but now in these days what is one more. LOL I use this one for blogging and my sudo personal site that I enjoy sharing less professional things plus it is my gram's link too.

Happy hunting and always look for those deals! Never just jump to the first plan but get a promo price!

Date of experience: December 8, 2021
Pakistan
2 reviews
2 helpful votes
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Had a few issues at start regarding plugin installation but got resolved soon. Good site overall and nice customization options.

Date of experience: October 18, 2021
Pakistan
1 review
0 helpful votes
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Been using WordPress for almost 2 years. Great experience so far! Love to write articles on various niches. The SEO plugins are really helpful for getting my work ranked better.

Date of experience: October 18, 2021
Maryland
12 reviews
8 helpful votes
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Problem with wordpress
July 29, 2021
Updated review

It is not showing the menu. I setup the menu, but it does not show on the page. I did figure out how to set the text color.

Date of experience: July 29, 2021

A little troublesome
January 20, 2021
Previous review

I have created webpages before and I didn't find Wordpress to be that easy to use. I've had problems inserting blocks where I want them. Sometimes they show up at the bottom, not where I tried to put them. When I have put in new forms, it still showed the old form underneath the new one. But the old form did not display in the edit page. It was difficult to get rid of the old form. And sometimes the toggle menus do not open next to the pages. But overall the web development and hosting site is good to use.

Date of experience: January 18, 2021
Georgia
57 reviews
76 helpful votes
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The Top CMS
July 23, 2021

Wordpress is the #1 CMS in the world. Wordpress core is highly secure so when you read reviews saying Wordpress is not secure, that's 100% false. Wordpress needs plugins to work for the average user and a theme. With that said, your Wordpress site does become more vulnerable because it allows the use of third-party plugins and themes.

Wordpress.org has a large plugin repository. All plugins are reviewed for vulnerabilities. You should be getting your plugins from the Wordpress.org repository. The plugins listed on Wordpress.org are free with some having freeium features.

Yes, Wordpress is safe. Just make sure you are cautious when using a theme or plugin. Research the authors of the plugins and themes, read reviews and stay on top of UPDATES! Easy right?

Date of experience: July 22, 2021
Pakistan
3 reviews
9 helpful votes
Follow Saadullah S.
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I have been using WordPress.org for over several years. I feel like uh I can do what I want with my website. The one good thing about WordPress is that Its security system is very high. Too many options to customize your back-end front end to do whatever you want. Blaa Blaa.

Date of experience: April 25, 2021
Malaysia
7 reviews
7 helpful votes
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I know it looks old and not very eye-appealing; sure it does not have fancy actions, but it works. Pretty much all plugins work on wordpress, and hey, more than 30 percent of the web is wordpress. If your only complaint is beauty, use Divi theme builder. I am working on taking my shop online. There is money there too. With all these restrictions on travel because of Coronavirus, shopkeepers have no choice but to go online.

Date of experience: March 3, 2020
Nigeria
10 reviews
4 helpful votes
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Okay
November 22, 2019

Well wordpress is kind of awesome given the amazing theme they offer.Its a nice site to start with plus they help kickstart your blog easily anyway i give it three stars cos they're kind of slow in response. Sometimes the site loads slowly but its a nice site in general

Date of experience: November 22, 2019
Canada
3 reviews
2 helpful votes
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I love WP, for it let's me create beautiful pages, has a lot of plugins, which really help out when you need something more. It's pretty easy to use and very customisable, when you know how to do that. Unfortunately for a beginner its not the easiest to use, but anyway, i like WP a lot!

Date of experience: November 19, 2019
Spain
2 reviews
4 helpful votes
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I have used Word Press since 2017 to share my travel experiences. Then it was tiresome and difficult to add photos. It was laborious. 2018 it was the similar and I stopped after a few entries because it was so time consuming.
I thought I'd try again this year but found the whole experience to be frustrating, not user friendly in fact it was TERRIBLE to use. A TOTAL WASTE of EFFORT and TIME. Especially when you are travelling who wants to spend HOURS working on a simple blog of text anda few photos. STAY AWAY FROM THIS SITE A TOTAL RIP OFF.

Date of experience: October 15, 2019
Ukraine
4 reviews
2 helpful votes
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Simple tool!
September 26, 2019

I love when I can get what I want with minimal effort. And thanks to Wordpress I've got my own blog in fast cute and simple form.

Date of experience: September 26, 2019
Nigeria
5 reviews
0 helpful votes
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I love it
August 31, 2019

I enjoy the works on WordPress. I prefer using and viewing website designed on it though sometimes it seems a little bit slower, but I just love it especially their plugins and customer relationship

Date of experience: August 29, 2019
New York
7 reviews
16 helpful votes
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Successful blogs
August 27, 2019

WordPress is a great well-rounded place where you have free will whenever you want to build your blog from scratch or just choose a theme you need. There are free and custom paid themes. It took me some time to get the gist of the way everything works, but after going through bunch of tutorials I could happily work with it. It does take some time, but I would definitely recommend this as it's a great platform to work with, very useful with lots of handy plugins.

Date of experience: August 27, 2019
Pakistan
4 reviews
0 helpful votes
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Those people who chose the business now they rule the whole world. All the successes are related with businesses. So business is supper choice

Date of experience: July 4, 2019
Ukraine
3 reviews
4 helpful votes
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Convinient
May 31, 2019

I've been using it for a long period of time and I can't complain about anything. Very convenient website!

Date of experience: May 31, 2019
Nigeria
1 review
0 helpful votes
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Life
May 30, 2019

What goes around definitely will come around... law of life.
I you can never tell the exact time it will come back but definitely be prepared because what you sow you shall reap

Date of experience: May 29, 2019