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Overview

WordPress has a rating of 4.33 stars from 74 reviews, indicating that most customers are generally satisfied with their purchases. WordPress ranks 37th among Open Source sites.

  • Service
    5
  • Value
    6
  • Shipping
    4
  • Returns
    3
  • Quality
    6
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate WordPress?
Top Positive Review

“Empowering Content Creation with WordPress”

पपीता म.
4/23/24

WordPress has become my go-to platform for creating and managing content-rich websites and blogs. The platform's intuitive interface, customizable themes, and extensive plugin library make it easy to build a professional-looking website that reflects my brand and vision. I appreciate WordPress's flexibility and scalability, offering a range of features to suit different needs and budgets. Moreover, the platform's SEO tools, mobile responsiveness, and e-commerce capabilities ensure that my website not only looks great but also drives results for my business. With WordPress, I have the power to create engaging content and connect with my audience in meaningful ways.

Top Critical Review

“Critique on WordPress.com Support: An Unexpected Encounter with Subpar Service”

Jason k.
8/31/23

I recently had an unpleasant experience with WordPress.com's customer support. While I understand that challenges can arise, the manner in which I was treated was far from professional. I reached out for assistance with a CSS-related query, expecting a constructive response, but instead encountered a representative who identified himself as "Thorr." Whether this was his real name, I cannot confirm, as it was conspicuously missing from the follow-up email I received for rating the service. When I approached him with a request for a CSS code to hide a banner, he initially told me it was not possible. However, when I presented further details, his response shifted from it being impossible to a blatant refusal to help. He told me he wouldn't do it and I was welcome to try myself. As a paying customer, I expected more cooperative and helpful service. What struck me as even more disconcerting was when I requested to speak to a higher authority or manager, and was informed that no such tier exists above the initial level of customer service. Additionally, while the location of a support representative shouldn't be an issue, I noticed the IP from which my site was viewed traced back to India. This made me wonder about WordPress.com's hiring practices. I hope that they aren't compromising on the quality and training of their customer service based on geography. In conclusion, based on my experience, I can't recommend WordPress.com. The level of service I received was not up to par, and the experience left a sour taste in my mouth.

Reviews (74)

Rating

Timeframe

Other

Thumbnail of user muhium
6 reviews
0 helpful votes
January 3rd, 2024

I am developing a small project, and for its purpose, I needed a website. My budget was quite limited, and since this is kinda of an experiment for me, I didn't want to invest a significant amount of money for a simple website. I have zero knowledge of programming, and I have never built a website before.
Anyway, I decided to check WordPress because this is the platform I know as the best for websites. Long story short, I have a domain and website now. I did it all by myself with only 50$ budget. Their website builder is amazing. I believe anyone can build a simple website with their templates.
However, if you want an online store, this feature is considered advanced and you will need to pay a relatively high price for it. That's the only downside.

Thumbnail of user sabihaa6
1 review
0 helpful votes
October 18th, 2021

Been using WordPress for almost 2 years. Great experience so far! Love to write articles on various niches. The SEO plugins are really helpful for getting my work ranked better.

Thumbnail of user lizzyh8
25 reviews
63 helpful votes
December 8th, 2021

I have more than one website but Wordpress is a favorite of mine. The only issue I have is that you have to upgrade for a better design or easier way to build a site. However, minor pricing compared to most.

I have had to use the customer service and it was easy with chat. I have a domain and no issues whatsoever unlike others I have used such as go daddy. I would recommend them for a blog or minor business site that you are not using for commerce.

They have been around for a long time and have lead the way for blogging and other website building and could not have much to complain about it except your knowledge for website building would require more than most.

I have had a website with them for over 15 years and have no signs of changing it plus I have my business with wix.com. I know a little overkill but now in these days what is one more. LOL I use this one for blogging and my sudo personal site that I enjoy sharing less professional things plus it is my gram's link too.

Happy hunting and always look for those deals! Never just jump to the first plan but get a promo price!

Tip for consumers:
Look for plan promos also that you may have to upgrade to a website builder or template for easier usage.

Products used:
website and domain, blogging

Service
Value
Shipping
Returns
Quality
Thumbnail of user selenaa32
2 reviews
2 helpful votes
October 18th, 2021

Had a few issues at start regarding plugin installation but got resolved soon. Good site overall and nice customization options.

Thumbnail of user ovidijusc
2 reviews
1 helpful vote
November 9th, 2018

WordPress is a good starting point for blogging, web development, seo optimisation and just generally dealing with things on the internet. Its great to learn a lot, but after a while it feels slow and bloated. Any kind of functionality that you can't code yourself can be patched it with plug-ins, but the quality is not always good, they cost a bit and could really bog down your website.

Thumbnail of user carriem183
3 reviews
2 helpful votes
November 20th, 2019

I love WP, for it let's me create beautiful pages, has a lot of plugins, which really help out when you need something more. It's pretty easy to use and very customisable, when you know how to do that. Unfortunately for a beginner its not the easiest to use, but anyway, i like WP a lot!

Thumbnail of user agbeyangin
1 review
0 helpful votes
May 30th, 2019

What goes around definitely will come around... law of life.
I you can never tell the exact time it will come back but definitely be prepared because what you sow you shall reap

Thumbnail of user eliaso11
10 reviews
4 helpful votes
November 22nd, 2019

Well wordpress is kind of awesome given the amazing theme they offer.Its a nice site to start with plus they help kickstart your blog easily anyway i give it three stars cos they're kind of slow in response. Sometimes the site loads slowly but its a nice site in general

Thumbnail of user brendah400
4 reviews
2 helpful votes
September 26th, 2019

I love when I can get what I want with minimal effort. And thanks to Wordpress I've got my own blog in fast cute and simple form.

Thumbnail of user emmanuelc28
5 reviews
0 helpful votes
August 31st, 2019

I enjoy the works on WordPress. I prefer using and viewing website designed on it though sometimes it seems a little bit slower, but I just love it especially their plugins and customer relationship

Thumbnail of user danielh155
4 reviews
10 helpful votes
January 12th, 2017

A good blog platform and site creator. Has helpful tutorials on every basis you need. Would recommend!

Thumbnail of user arminj
3 reviews
11 helpful votes
April 15th, 2011

This also supports lots of different languages and plugins! With using wordpress + It's plugins your site will be better than any CMS in the world wide web! Easy to use, Easy to install, Easy to configure! You can find a plugin for what you want to do and THIS IS why I love it!

31 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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