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The company has garnered a positive reputation for its customer service, particularly noted for providing thorough consultations and support, even for those new to dog ownership. Customers appreciate the accessibility of the team, which goes beyond geographical limitations to offer assistance. However, there are hints of potential concerns regarding the responsiveness and timeliness of service, suggesting room for improvement in addressing customer inquiries promptly. Overall, the sentiment reflects a strong commitment to customer satisfaction, while also indicating the need for enhanced support mechanisms to further bolster their service approach.
This summary is generated by AI, based on text from customer reviews
I must admit I'm a huge noobie when it comes to Dogs, but Angie and the entire Woof Dog team provided fantastic and free consultations when I needed it most. They have an offline office in Atlanta, GA but since I'm from Santa Clara they were kind enough to schedule a call so we can solve my problem.