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Wondershare has a rating of 1.58 stars from 343 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wondershare most frequently mention customer service, credit card, and free trial problems. Wondershare ranks 69th among Video Converter sites.
This company responds to reviews on average within 8 days
Thought I should update you and viewers on what has transpired since I wrote the review. On the same day that it appeared on www.sitejabber.com, I sent a copy directly to the Founder and CEO of Wondershare in China, (whose official email I managed to secure off the net) and posted it on Wondershare's Facebook page. The combined effect was fruitful I am happy to report that within 12 hours, I received an email from someone in the senior echelons of Wondershare tendering profuse apologies for what had transpired. Thereafter, without any further prodding or correspondence, they've refunded the entire amount I had been persuaded to spend on this fruitless pursuit. Suffice it to say, the speed of their response and corrective action has done much to restore my trust in the Company, though it did need my making the whole unfortunate incident and soliciting intervention of their senior management in China, bypassing the somewhat ineffective Customer Service centres. My thanks to Sitejabber for providing a platform for aggrieved e-commerce customers like me to air their grievances and share their experiences with a larger commmunity. Bash on, regardless.
PDF was working fine when I first bought it. Now I can't open any files, and consumer services states it's a 10-minute wait to speak to someone. I was on hold for 46 minutes and could never get in touch with someone. I tried to use the chat also, but they could not help. They sent me an email asking the same questions. I now can't get a refund because it has been over 30 days, and the product doesn't work at all for me. Can't even open a PDF on it.
PDF was working fine when I first bought it. Now I can't open any files, and consumer services states it's a 10-minute wait to speak to someone. I was on hold for 46 minutes and could never get in touch with someone. I tried to use the chat also, but they could not help. They sent me an email asking the same questions. I now can't get a refund because it has been over 30 days, and the product doesn't work at all for me. Can't even open a PDF on it.
Tip for consumers:
They didn't try to figure my issue out; they just said they would cancel my renewal but could give a refund. Even though the product doesn't work, I'm stuck with not getting my money back.
Products used:
Wondershare PDFelement for Windows
I had a problem with their junk software immediately after purchase. As others state, they refuse all refunds, no matter the scenario. They make it very difficult to contact customer support. Their customer service model is to take your money and never hear from you again. On top of that, others suggest that they may be installing bloatware and/or spyware on top of their products.
Bottom line: junk product, non-existent customer service, and likely scam company that I would not trust with any of my information. AVOID!
We are very sorry to hear about your negative experience with our product and customer service. We assure you that our company always strives to deliver high-quality products and excellent customer support.
We apologize for any issues you faced with the software and the difficulties you encountered in reaching our customer support team. We understand the frustration this may have caused, and we would like to make things right.
To better understand and resolve the problems you experienced, we kindly ask you to provide us with more information. Please drop an email with more details at customer_service@wondershare.com, so our customer support team can reach out to you directly to discuss your case and work on a solution.
Regarding your concerns about bloatware or spyware, we assure you that our products are developed following strict security and privacy guidelines. We take our customers' privacy and security very seriously, and we continuously work to improve and maintain the integrity of our software.
Once again, we apologize for any inconvenience you have experienced and hope to have the opportunity to address your concerns and regain your trust. Please provide us with your contact information, and our customer support team will be in touch as soon as possible.
No refunds ever possible (even if you have issues). Very bad experience and a total disappointment, especially after thinking I found a good software. But thanks to the technical support agent for trying to help me, but "company policy" did not allow us to resolve the issue. I don't recommend using their service, find something better.
Products used:
Wondershare Filmora
Hi Tin, we are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible. Sorry to hear that you didn't have a good experience with our support team, we'll keep improving and bring a better and better experience interacting with each user.
Normally, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. So that we can provide some suggestions or make further improvements in a targeted manner. This is the reason our support may explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. Seek your kind understanding.
We desperately hope to investigate this problem you are encountering further and then help you out in a targeted manner, however, the current information is too limited. Knowing you've already contacted us, would you please update your ticket number or order number here? Your patience is highly appreciated!
My son and I signed up for their "free" trial and they charged my PayPal $80. I canceled it within 5 minutes once I saw that they charged me, filed a PayPal dispute, and tried speaking with Wondershare's customer service. They refused to refund their "free trial". THIS IS A SCAM and their customer service is appalling as they are slow to respond and are like talking to robots.
Products used:
We didn't use their software at all. They scammed us out of $80 for a "free" trial.
Hi Dara, thanks for sharing your experience. Sorry for the inconvenience that happened on your end. Normally, we provide the trial version for customers to try each feature of this software to confirm if it meets their requirements before purchasing. But if the customer fills in your bank details and accepts the user agreement according to our website instructions, then he/she will be deducted.
We are eager to investigate the matter further, however, the current information is too limited. Noting you've contacted us, would you please drop an email at customer_service@wondershare.com with more details like ticket number or order number, etc.?
Look forward to getting in touch with you sincerely!
Useless customer services, after an hour and a half the issue was not resolved an they refused to give me a new serial number. I have a lifetime app purchase.
Is started here: Thank you for contacting us! This is Joice from the Wondershare team. Let me help you with this.
And it never ended.
We sincerely apologize for the negative experience you've had with our customer service and any inconvenience this may have caused.
We would like to assure you that our primary goal is to provide excellent customer service and satisfaction. We take allegations of fraud and scam very seriously and would appreciate the opportunity to investigate and address your concerns in detail.
To assist you further and understand the specifics of your situation, would you please send us your contact email or order number? You may drop an email at customercare@wondershare.com as well. Our senior support team will investigate your case and work on a resolution for you.
We value your feedback and are committed to making things right. We hope to have the chance to regain your trust and provide you with the quality service you deserve.
Wondershare masquerades as any number of 100s of downloads sites. They have no useful products; they do have many viruses and trojans masquerading as utility software. Once they have your billing information, you will never be able to terminate the billing. Sadly, the massive revenues that they collect from this boilerroom operation are simply recycled into spam advertising for their bogus products.
Tip for consumers:
This company should be shut down by the feds.
Products used:
A bounch of them ... one of which is listed on the invoice. They are all scams.
We are truly sorry to hear about your experience with Wondershare. As a customer support representative, I would like to assure you that our company is dedicated to providing high-quality products and excellent customer service.
First and foremost, we would like to clarify that Wondershare does not masquerade as any other download site, and we do have a variety of useful products that cater to different users' needs. We take security very seriously, and our products are free of viruses and trojans.
Regarding your billing issue, we apologize for any inconvenience you may have experienced. We have a straightforward cancellation policy, and our customer support team is always available to assist you in terminating your billing. If you could please provide us with your account information or any details related to your purchase, we will work diligently to resolve your issue and ensure your billing is terminated.
We understand your concerns about spam advertising, and we assure you that we are continuously working to improve our marketing strategies to provide a better experience for our users. Your feedback is highly valuable to us, and we will consider it to make necessary improvements.
Once again, we apologize for any inconvenience you have faced, and we appreciate your understanding. Please do not hesitate to contact our customer support at customer_service@wondershare.com if you need further assistance or have any questions.
I lost $80 because they started my subscription again after a few months of cancellation. Also they denied refund request. They are tricksters and fraud service.
Also it worth to know that I cancelled using it because of a few perks and functions included in the paid version, for example Cap Cut or VN give you more stable operations in a free mode.
But the bad thing is they steal my money.
Tip for consumers:
The chat would oblige you to wait for up to 8 hours before you start talking with them about money
Hi Daisuke, we are sorry to hear that you failed to get in touch with our LiveChat support fluently, and it might have been caused by the overwhelming visits at that time. I understand that your time is valuable, and we are continuously working on improving our support channels. In addition to our chat service, you can also contact our support team via email at customer_service@wondershare.com. They will be more than happy to help you with any issues or concerns you may have.
It seems unusual for you to be auto-renewed again after cancellation. To clarify this matter and help you out, would you please provide us with your account details, including the order number and the date of cancellation? You may drop an email at customercare@wondershare.com. We will investigate this matter and do the needed assistance promptly.
Look forward to getting in touch with you!
Denied refunding me after I accidentally bought the wrong package which does not have a 7 day free trial (very misleading on the website), although the app did not even work for me! Very disappointing, this never happened to me before and the customer service did not show any understanding, just want the money.
Hello Nel, I am very sorry to hear about your experience with Recoverit and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced.
Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. To better assist you, I request that you provide us with your order number, email address, and any relevant details regarding your refund request. You can send this information to our customer care team at customercare@wondershare.com.
Once we have the necessary information, we will investigate the matter further and work diligently to find an appropriate solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
Thought I should update you and viewers on what has transpired since I wrote the review.
On the same day that it appeared on www.sitejabber.com, I sent a copy directly to the Founder and CEO of Wondershare in China, (whose official email I managed to secure off the net) and posted it on Wondershare's Facebook page. The combined effect was fruitful
I am happy to report that within 12 hours, I received an email from someone in the senior echelons of Wondershare tendering profuse apologies for what had transpired. Thereafter, without any further prodding or correspondence, they've refunded the entire amount I had been persuaded to spend on this fruitless pursuit.
Suffice it to say, the speed of their response and corrective action has done much to restore my trust in the Company, though it did need my making the whole unfortunate incident and soliciting intervention of their senior management in China, bypassing the somewhat ineffective Customer Service centres.
My thanks to Sitejabber for providing a platform for aggrieved e-commerce customers like me to air their grievances and share their experiences with a larger commmunity. Bash on, regardless.
Firstly, I am a longstanding customer of Wondershare and have purchased at least half a dozen of their products over time. So, I thought I had sufficient grounds NOT to be too worried dealing with them. My latest experience indicates that they are truly worthy of the loosing customer rating that they have. In fact, they are worse.
On December 7, while reviewing some of their new products, I mistakenly thought that Recoverit, a data retrieval software, might be useful for my 2012 Macmini. I purchased a year's subscription for $165. (The first misdirection: they quoted a lower, allegedly discounted, one-time offer price and then added back a tax component equivalent to nearly $40!)
On immediate trial of the product after paying for it, I discovered that it was not working at all unable, struggling to read my MacMini SSD drive and the attached hard drives. Scanning kept faltering and reverting to start frequently. Within 10 minutes of realizing that the product was incompatible with my Mac or, possibly, a dud, I called Wondershare's Asia customer service to be accosted by one, Lambert who seemed polite and understanding to start with. However, though I said the product was a mistake and I wasn't happy with it's performance, their refund policy did not allow money back (although, later, I discovered that Restorit has a 7-day money back guarantee!). The lying and misdirection escalated hereon. Lambert said that since I was a past customer of Wondershare and that, too, of longstanding, there was one way he could help. If I purchased another product of Wondershare, he would initiate a refund for the first item as a SWAP that fell within the terms of their Refund Policy. In fact, extending his "gracious" help and "kindness" he offered to send me the links to several products that he believed could be useful to me.
Please note that all this transpired within minutes, not days, of my having purchased Recoverit.
Believing his assurances (I had no reason not to), I purchased an annual subscription to Wondershare Uniconverter at an additional $75 (approx) although I already had perennial subscriptions to Wondershare Uniconverter and Wondershare Uniconverter 14!
Imagine my shock, therefore, to receive a mail from Lambert immediately after I had paid for my second purchase that no Swap refund was possible and that the refund could not be initiated, despite his written confirmation that it could if I purchased a second product within 30 days of the first (which, I had, within 30 minutes!).
As a justification of this contrary decision, Lambert attached the small print of a very restrictive and one-sided refund policy, where there was no mention of the swap option he had misled me about, leading me to compound my error in dealing with Wondershare and lthrowing good money after bad.
Suffice it to say this has been a wake up call for me. My single purpose is to alert the digital world to the current practices of Wondershare and to be careful about dealing with them. Do not believe a word that their customer service say. If you make an inadvertent mistake in ordering a product that does not suit you, be assured that you have lost your money. In fact, if you fall for their misdirection or believe even half of what the likes of Lambert in customer service say, you are bound to lose more. If only this could be conveyed to Mr. Tobee Wu, their Founder and CEO, who, I am sure, built his Company on grander principles.
Pratik Basu.
As proof of the above experience, I can forward the exchange of correspondence, order numbers, payment details, if required to an email address or uploaded. Your current complaint format does not allow for documents to be sent (I think).
Tip for consumers:
Enough already said. Except BEWARE of WONDERSHARE.
Products used:
Digital software
1. No trial
2. No refunds ever possible (even if you have issues)
And the cherry on top:
Their website processed the wrong payment and they DECLINED the refund requested 1 minute after due to the wrong amount was charged claiming they don't do refunds.
THINK if you need those problems.
There are many software options available that are alternative or even better and are not scamming
Tip for consumers:
Very bad experience and a total disappointment, especially after thinking I found a software that should be suitable
Products used:
Wondershare Filmore
Hi Aliona, thank you for sharing your experience. In line with your concern about the free trial offer, we'd like to explain it in more detail and hopefully, it will clarify your doubt.
Our free trial offer is designed to give customers the opportunity to try our software before making a purchase. However, if the user wants to export videos without a watermark all the time, then he/she needs to subscribe to a plan. Seek your kind understanding.
Back to your refund request, if there is a technical issue that cannot be resolved or a compatibility issue within 30 days after purchase, we will offer a refund. Here is our refund policy for your further reference.
https://www.wondershare.com/refund-policy.html
Knowing you've contacted us, could you please drop an email at customercare@wondershare.com with your ticket number or order number? Our support team will investigate this matter further and provide the necessary assistance to take care of your benefit.
Trash bought their recoverit to recover some deleted files...it took days and still had 50% to go. I uninstalled wiped my pc and reinstalled my apps manually. Used one drive to get back what i could.
This was 4 days after purchase before the 7 day deadline...they refused to issue a refund unless i wiped my pc again reinstalled their software and got screenshots of it taking all day.
Im pretty sure its enough people here for class action lawsuit their policy isnt that airtight...trash as well
Tip for consumers:
trash
Products used:
Recoverit
Hi Kimani, it is regretful to hear that you didn't have a good experience with our software. I understand your feelings, and it would be very depressing when you are unable to run this software in the way you expected. Wondershare values each customer's benefit, and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we can assist you further.
We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Noting you've already contacted us, would you please update your order number or ticket number here? Our senior support team will further investigate it and then evaluate your refund request accordingly. Your patience is highly appreciated!
They sold a product that was no longer supported or maintained and then wanted me to buy another more expensive product in order to get a refund.
Tip for consumers:
this company will include foreign purchase fees outside of US plus they sell unmaintained products and want you to buy more expensive products to get a refund. Stay away from Wondershare.
Products used:
wondershare dvd creator
Firstly, I would like to apologize for any inconvenience or frustration you have experienced with our product and service. We understand that your experience with Wondershare has not been satisfactory, and we would like to assure you that we take your concerns seriously.
Regarding the product no longer being supported or maintained, we would like to clarify and understand the specific product in question to provide a better solution for you. At Wondershare, we continuously work to improve and update our products to ensure the best experience for our customers. We apologize if you feel this has not been the case.
As for the foreign purchase fees, we understand that this can be frustrating for customers outside of the US. We are constantly working on improving our payment processes to make the experience smoother for all our customers, regardless of their location.
To better assist you and resolve your concerns, could you please provide us with your contact information, such as an email address or ticket number? You may drop an email at customercare@wondershare.com. This will allow our senior support to find the communication record between us and work on finding a solution to your issue further. Your satisfaction is our top priority, and we are committed to making things right for you.
Again, we apologize for any inconvenience you have experienced, and we appreciate your patience as we work to address your concerns. We look forward to hearing from you and assisting you further.
Wondershare worked adequately for 2 years for me during a time I was paying for a payed subscription. For the last 4 months, it simply refuses to save any information I save in any inputtable document, which makes this product worthless. Not only is there a "watermark" all over the document for this product which I am actually paying for, but it also doesn't save content that I am inputting into input fields. Unless I upgrade even more, it's made my current payed version utterly worthless.
I am truly sorry to hear about the issues you have been experiencing with our Wondershare product over the last 4 months. We understand how frustrating it can be when a product you have paid for does not perform as expected, and we apologize for the inconvenience this has caused.
To better assist you and investigate the situation further, please provide us with your order number or the email address used for the purchase. This will allow us to locate your account and review the details of your subscription. You may drop an email at customer_service@wondershare.com.
Once we have this information, our technical support team will be able to look into the issue you are facing with saving content in input fields and the watermark issue. We are committed to ensuring that our customers have a positive experience with our products, and we will do our best to resolve your concerns as quickly as possible.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you!
I am a South African University student and tried the software for a project. I saw that it was expensive (nearly half of my monthly living budget) but with the 7 day free trail and 30 day money back guarantee, I was not to stressed. I was slightly suspicious when the money came directly from my account immediately but thought that I still have the 30 day money back. When I canceled it not 24 hours after purchase, they said my product is not eligible for money back. Even though the entire process of purchasing it, it was clearly stated as being eligible.
Their support staff was not helpful at all.
Avoid all of wondershare products as they do very shady business!
Tip for consumers:
Avoid them.
Products used:
Filmora
Forgot phone restarted now I need old photos, plz help me bro. My works all picture. My business all pic
Stay away from this. Garbage software. It doesn't work and there is no support. I paid a full year and regret it. Oy vey.
Products used:
demo creator
Hi Alex, we apologize for any difficulties you may have experienced in reaching our customer service team. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers promptly.
Regarding the problem you are encountering with our DemoCreator, we are willing to investigate it further and then provide professional instructions or suggestions. However, the current information is too limited. Would you please drop an email with more details at customer_service@wondershare.com? Our technical support will handle your case with priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
Customer service basically told me to "too bad so sad" then didn't respond anymore about an issue I had with the program. Thanks a lot.
Hi Hollie, thanks for taking the time to write your whole experience with our customer service. I'd like to express our deepest apologies for the inconvenience that happened on your end. We understand that it is very important for users to get help efficiently when he/she has trouble using the product. We always desire every interaction you have with us to be as smooth and as hassle-free as possible, but we are sad to hear that you didn't have a good experience with our customer service. Wondershare values each customer's benefit and cares about their voice, and we will do our best to improve it.
To investigate the issue you are encountering with this software, would you please drop an email at customercare@wondershare.com with more details?
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you!
If you pay for a lifetime license they will force you to upgrade and pay them more money to use the service you have already paid for. Really one of the worst software experiences of my life.
Hi Tyler, we sincerely apologize for the doubt and inconvenience that happened on your end. Wondershare values each customer's benefits and we care about the voice of each user. In line with your concern about the upgrade, kindly let me explain the Perpetual License in more detail, and hopefully, it will make things clearer and help you.
A perpetual License is indeed a one-time payment. With it, users own access to the software forever and have free minor updates within this version. However, he/she might need to pay for major upgrades. For example, the user can update software from version 13.1.X to 13.2.X for free, but the upgrade from the major version 13 to version 14 may require an extra fee. We also included this information on the price page. To bring more cool and powerful features to our users, we are always doing our best to improve the product. Seek your understanding based on our large investment of time and energy.
As we are not sure of the specific product name you are referring to, would you please drop an email at customer_service@wondershare.com? Our support will verify your license authorization further and then provide some suggestions in a targeted manner. Thank you!
You try to unsubscribe from their promotional emails, and you get "you're not subscribed to our newsletter". Nice "error" that allows them to send you 3 or 4 promo emails per week.
No settings on your profile related to notifications and of course, no help section related to this. Great job!
Tip for consumers:
No
Products used:
None
Hi Adam. Thanks for sharing your experience. I understand your feelings, and it would be very frustrating if you received promotional emails again after unsubscribing. Could you please drop an email at customer_service@wondershare.com by providing us with your account details, including the order number and the date of cancellation? We will investigate this matter and do the needed assistance promptly.
Look forward to getting in touch with you!
You are LIARS. This is not free at all without the watermark! However you lied and pretended this is some free alternative to IMOVIE. I would not pay for this program if my life depended on it after those shady ethics and business practices.
Thank you for sharing your experience. In line with your concern about the free trial offer, we apologize for any confusion and frustration that might be caused on your end. Our free trial offer is designed to provide an opportunity for the customer to try our software before making a purchase. However, there may be certain features or capabilities that are only available to full, paid users. Seek your kind understanding.
We appreciate your feedback anyhow and we'll keep improving!
I beg you not to download this client, its really not that useful and has no benefit over any other competittors like canva for example, also clipfish is way better.
The customer service is the least good I've ever seen any.
Hi Fabian, we are sorry to hear that you didn't have a good experience with our product and customer service. We desperately hope to investigate the problem you might encounter further and then provide professional instructions or suggestions. However, the current information is too limited. Could you please drop an email with more details at customer_service@wondershare.com? We'll handle your case with priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
My review is for the product indicated in the title as installed on a Windows 10 computer.
When it works, it works very well! The key point here is that periodically the product will get upgraded. When that has happened to me, the first time on purpose and now twice unasked for.
Wondershare has a basic component where you click 'Paste' to paste the address of the site that has the desired video address you have copied. The product 'analyzes' then chugs away till it has completed. Ta Dah..., the video has been downloaded.
I have my Email receipt and Registration code. Entering it is now said to be an error. I have System Restored my machine, and I have reinstalled from earlier files as well as the website's latest file. Nothing has yet worked.
The company's Help/Support website as linked to from inside the product no longer exists.
When the product breaks, as it has 3 times now, by 'upgrading' to the newest version; the click on 'Paste' now thinks about it then errors out.
No amount of corrective steps this last break has brought it back to a working state.
I have definitely gotten my "Lifetime" license's worth of use out of the product; but alas I will not be paying for another "Lifetime" license to see if that fixes things this time.
Yes, for all those who are wondering, I have written to them and I will gladly update here if this time a company response restores the product to working order.
Products used:
Wondershare AllMyTube downloader
I thought this site may offer me some help in restoring old photographs but alas it turned out TERRIBLE. I originally subscribed to the local downloaded version but the program would not launch correctly. I use multiple monitors and thought that may be a problem. So I called technical support and even though I explained the problem and offered to send a screen shot, I could not get them to understand my problem. I wound up purchasing the online version and was told I have a 7 day cancellation period. This was a no-go as well. Anyway after multiple calls to support, I would up with no converted images and was then told that I could cancel my subscriptions but "they" had a NO refund policy. No matter how I explained my problems there was simply NO attempts to resolve my issues. DO NOT DEAL WITH THIS COMPANY! I LOST ABOUT $100.
Tip for consumers:
Terrible support! ... besides lying about refund
Products used:
Repairit online and local vertsions
Hello John, I am very sorry to hear about your experience with Recoverit and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced.
Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. To better assist you further, would you please drop an email at customercare@wondershare.com with more details (i.e. Order number)? Our senior support will investigate it and work diligently to find an appropriate solution for you!
No refund possible.
Just Brick my ipad with the app.
So long wasting of time in the Fake Support Chat.
Products used:
dr fone full
Hi Rem, it is regretful to hear that you didn't have a good experience with our software and LiveChat support. I understand your feelings, and it would be very depressing when you are unable to run this software in the way you expected. Wondershare values each customer's benefit, and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we can assist you further.
We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Noting you've already contacted us, would you please update your ticket number here? You may drop an email at customercare@wondershare.com as well. Our senior support will further investigate it and then evaluate your refund request accordingly. Your patience is highly appreciated!
Gain trust and grow your business with customer reviews.
Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc.
Hi Jermaine, we apologize for the difficulties you have faced while trying to contact our customer support. We understand that your time is valuable, and we are continuously working on improving our support channels. I am very sorry to hear about your experience with PDFelement and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced.
Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. To better assist you, I request that you provide us with your order number, email address, and any relevant details regarding your refund request. You can also send this information to our customer care team at customercare@wondershare.com.
Once we have the necessary information, we will investigate the matter further and work diligently to find an appropriate solution for you. If we can't solve it finally, we'll go ahead to process a refund to take care of your benefit.
Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue.