Shil S.

Michigan, United States

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Wondershare

Video Converter

“Exploitative, worthless product”

3/23/24

Wondershare worked adequately for 2 years for me during a time I was paying for a payed subscription. For the last 4 months, it simply refuses to save any information I save in any inputtable document, which makes this product worthless. Not only is there a "watermark" all over the document for this product which I am actually paying for, but it also doesn't save content that I am inputting into input fields. Unless I upgrade even more, it's made my current payed version utterly worthless.

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Frank Z. – Wondershare Rep 3/25/24

I am truly sorry to hear about the issues you have been experiencing with our Wondershare product over the last 4 months. We understand how frustrating it can be when a product you have paid for does not perform as expected, and we apologize for the inconvenience this has caused.

To better assist you and investigate the situation further, please provide us with your order number or the email address used for the purchase. This will allow us to locate your account and review the details of your subscription. You may drop an email at customer_service@wondershare.com.

Once we have this information, our technical support team will be able to look into the issue you are facing with saving content in input fields and the watermark issue. We are committed to ensuring that our customers have a positive experience with our products, and we will do our best to resolve your concerns as quickly as possible.

You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you!