Wob

Have ordered a number of times from WOB - always had excellent service, easy to use website, customer service excellent, good delivery times.

A layer of bubble wrap round the product wouldn't be a luxery because sometimes a Blu-ray case is damaged by handling. Or the package is riped open.

I have bought many books from WOB and have always been satisfied with the quality of the books and the service to provide them.

Have used WoB now for over two years, at least three times per month, and I was never disappointed, not once!

The book I ordered arrived earlier than expected, was in excellent condition and well packed - also a good price, Thank you Wob.

Our Dutch travel guide arrived in very good order as stated, and also arrived after only 3 days, which is very good for FREE postage, Thanks WOB! :)

I've used WOB on 3 occasions and I've always found an excellent choice
of new and used titles at great value with prompt dispatch.

Book arrived quick and as stated was in good condition, can't fault them fast and efficient service

I use WoB several times a year and the service has been excellent every time - I buy CDs mainly but have also bought books on occasions.

As a maritime historian I'm always looking for books on the subject, WOB are excellent, a great selection of books, well done.

I cannot get out to buy books so I find WOB invaluable,they have a very good selection, with a lot of categories.

Delivery may not be the fastest but so far I have not been disappointed in the service and goods offered by WOB.

Always pleased with my purchases from WOB. Great selection of quality previously enjoyed books and I will continue to buy books from WOB.

World of Books (WoB) offers a great selection of books and other media at reasonable prices. The UK site offers quite a few items not available at a cheap price in the USA, so I have often purchased from them. However, the WoB shipping department causes me to cringe. They use ONLY plastic bags for international shipping and it is a roll of the dice as to whether the items will actually arrive or arrive damaged. Over the 2022 Christmas season, I made 5 orders for a total of 44 items. With that many items, multiple packages were sent. Now in the middle of January, I have tallied the items I have received: 28 items received, 16 missing. That is a failure rate of 36.4 percent. At least 1 of the packages was destroyed in shipping -- I received a letter from the USPS indicating that fact along with a small piece of the plastic bag that was attached to the shipping label (none of the items in that package was received). Two of the orders never arrived at all (which has happened in the past on MULTIPLE occasions). The number of packages that did not arrive is certainly higher because I received only a partial portion of two of other orders (1 order of 3 items was, thankfully received in its entirety). I was prepared to have some items go missing because this also happened MULTIPLE times in the past. The WoB staff was polite in the past and issued me a refund for the past missing items, so I have confidence they will do so again, but that does not obtain for me the actual missing items (some of which were intended as Christmas gifts). The 36.4 percent of missing items from these 5 shipments is the highest failure percentage (and the most missing items) I have ever encountered from WoB. The company desperately needs to change two specific things to improve: 1.) they need to ship items in cardboard boxes if a shipment is going internationally, and 2.) they need to provide actual tracking numbers to the buyer so that a proper search can be conducted if things go wrong and entire orders go missing. Additionally, they should really indicate which books are former library books with associated markings; while such books do have the information that is wanted, they are usually not in a condition that is appropriate to give as gifts. So far, WoB has shown no indication of implementing any of these improvements. So, every order I make from WoB is a gamble. But I will continue to purchase from them because sometimes they are the only place I can obtain some items. I just accept that a significant percentage of the items I order will never arrive -- despite the fact that I live in a very populated state (Connecticut) and there are multiple post offices within 10 miles of me. Welcome to business in the 21st century -- great selection, poor delivery.

I purchased a book from World of Books on Abebooks.com. The book was a used book but was described as in very good condition. Here is the text from my request to return/refund my costs:

Buyer: xxxxx xxxxxxx
Abebooks Order No.: xxxxxxxxxxxxxxx
Reason for Return: item not as described
Initiator's Comments: The description for this book reads: "This book has been read but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged." Under book condition it is listed as "Very Good" Meanwhile the book that I received is warped so badly that it will not lie flat on the table and it is also warped vertically as well. This is hardly a book in "excellent condition" and by no stretch of the imagination can it be termed "Very Good" as its overall condition.

As you can see the book I received was warped so badly it would not even stand up.

I followed AbeBooks procedures to send the book back to the seller and in the meanwhile I went through a series of emails with the seller where I was requested to send pictures of the book. I did so and after some time I received a response from a support person.

He agreed that the book was not in the described condition and would I like to pick out another book from their store. (A stalling maneuver if I ever read one.) I replied that no, I did not want another book and that I had already sent the book back to them following AbeBooks policy.

I gave them the tracking number and told them that I expected to see the refund of the cost of the book and my shipping costs which is in line with AbeBooks policy when a books description is not accurate.

The next email I received told me that they had received the book in question and that:

"I have now fully refunded you and this may take a few days to appear in your account."

Ten days later I still have not received my refund. I have responded back to them that I expect my refund now. I have also written to them via the AbeBooks interface and I have also written a note to AbeBooks support.

I will update this review once something else happens.

Clean, good quality used books, as described. Good price, quick, free delivery. What's not to like!

EXCELLENT SERVICE - I'VE USED SEVERAL TIMES; GOOD PRICES AND SPEEDY DELIVERY, AND BOOKS IN GREAT CONDITION

Book came quickly and in a good condition and very readable would recommend WOB Their books are always good value.