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WobReviews 1,390

2.7
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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786
This company does not typically respond to reviews
GB
1 review
0 helpful votes
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Excellent booksellers!
January 14, 2023

WOB is an excellent bookseller - they have every genre you could wish for, books that are really hard to get hold of due to being out of print, and all the latest books as well! Their descriptions of the condition of books is always accurate, though their " good" condition would probably be described as "excellent" by other sellers - they do not ever overstate the condition. I have bought from them a number of times and have always been very happy with my purchases - keep on doing a great job please!

Date of experience: December 4, 2022
GB
1 review
0 helpful votes
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Can't find it? Try here.
December 5, 2022

Great to deal with WOB, if I can't find what I want on other re-sellers sites WOB usually has it, Books, DVD's or CD's. Reasonable pricing and quick delivery.

Date of experience: December 3, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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I would recommend WoB. Great service, well packaged books, delivered on time, good quality. I have been using this website to buy second hand books for a couple of years now. They have great variety of recent books on any topic and they are very very affordable

Date of experience: December 2, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Efficient service
March 14, 2023

Book as described, good value and efficient service. Thank you. Have used WoB for a long time and it's one of my top go to sites when I'm looking for books

Date of experience: November 30, 2022
GB
1 review
0 helpful votes
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CD and book excellence
December 1, 2022

Excellent quality of CDs and books. Fast delivery. I can't fault WOB for its service and range of products.

Date of experience: November 30, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Brilliant, as ever
December 1, 2022

Despite a fluctuating Royal Mail strike, my order arrived fairly promptly, as expected, and as described.

Date of experience: November 29, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Usually pretty prompt
November 28, 2022

Usually speedy and efficient but orders made at the same time do get separated and can arrive days apart. Much prefer card packaging over plastic - again variable.

Date of experience: November 28, 2022
World of Books C. — Wob Rep
over a year old

Hello,

Thanks for your feedback, we will pass it on to the team!

Thanks, Wob

Canada
1 review
0 helpful votes
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Pathetic Service.They send wrong book, and do not respond any of your emails.
Don't buy from this seller.

Date of experience: November 22, 2022
World of Books C. — Wob Rep
over a year old

Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob

GB
1 review
0 helpful votes
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Definitely recommend
February 1, 2023

Wob has books which are affordable and in great condition. They provide a great service and good, clean, quality books. I would definitely recommend them.

Date of experience: November 20, 2022
GB
1 review
0 helpful votes
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WoB are always fast, efficient and true to their descriptions. I had a problem with one of the books this time and emailed. I was asked to send pictures and very quickly was told I could have a refund for that book. The customer service is excellent! Thank you WOB

Date of experience: November 19, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Great second hand books
November 20, 2022

Books always in condition described and arrive very speedily - great if you waiting for a book to read!

Date of experience: November 18, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Great service always
November 18, 2022

Such a great source of unusual books and always great service. Delivery is always prompt and very easy.

Date of experience: November 18, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Always able to find the book, however obscure, I want at a good price and I love buying second hand!

Date of experience: November 15, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Good value, helpful reviews, allegedly an eco aware company, fast delivery. It's either this or oxfam.

Date of experience: November 14, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Always a great service!
November 14, 2022

The website is easy to use, the books are always in good condition and arrive quickly. I use Wob for book club purchases because buying new all the time can get expensive! Keep up the good work.

Date of experience: November 14, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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The best
November 14, 2022

I am grateful for the wide range of choices and the reliable and speedy communication and delivery service. Thank you

Date of experience: November 14, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

GB
1 review
0 helpful votes
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Sorted
November 13, 2022

I ordered 5 books which were packed loosely in a large plastic bag but the bag was split open when delivered and there were only 4 books in the package. I contacted WoB by email to complain, was asked the order number for the missing book and this was despatched instantly, completing my order. That is what I call customer service. However, my one criticism and the reason I didn't give 5 stars is because I don't think the packaging is adequate for several books. In my opinion, cardboard would be better but thank you WoB for dealing with my issue so quickly, I do have pictures of the packaging etc but can only send them via WhatsApp and won't be able to post them on here.

Date of experience: November 13, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!

We will pass your feedback onto the packaging team

GB
1 review
0 helpful votes
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Amazing
November 28, 2022

Have a variety of items to purchase, all in great condition and love the fact that they are pre loved items too!

Date of experience: November 10, 2022
GB
1 review
0 helpful votes
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Great selection of books
January 29, 2023

Great selection of books, in great condition and at great prices - for all ages. Love World of Books.

Date of experience: November 10, 2022
GB
1 review
0 helpful votes
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Altogether excellent
November 9, 2022

Wide range of cheap books delivered quickly, all of good quality and minimal fuss. Very quickly became my first stop when book shopping. While the customer service could be easier to access, every issue I've had has been quickly resolved with good communication, fully recommend.

Date of experience: November 9, 2022
World of Books C. — Wob Rep
over a year old

Thanks for your review!