The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
WOB is an excellent bookseller - they have every genre you could wish for, books that are really hard to get hold of due to being out of print, and all the latest books as well! Their descriptions of the condition of books is always accurate, though their " good" condition would probably be described as "excellent" by other sellers - they do not ever overstate the condition. I have bought from them a number of times and have always been very happy with my purchases - keep on doing a great job please!
Great to deal with WOB, if I can't find what I want on other re-sellers sites WOB usually has it, Books, DVD's or CD's. Reasonable pricing and quick delivery.
I would recommend WoB. Great service, well packaged books, delivered on time, good quality. I have been using this website to buy second hand books for a couple of years now. They have great variety of recent books on any topic and they are very very affordable
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Book as described, good value and efficient service. Thank you. Have used WoB for a long time and it's one of my top go to sites when I'm looking for books
Excellent quality of CDs and books. Fast delivery. I can't fault WOB for its service and range of products.
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Despite a fluctuating Royal Mail strike, my order arrived fairly promptly, as expected, and as described.
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Usually speedy and efficient but orders made at the same time do get separated and can arrive days apart. Much prefer card packaging over plastic - again variable.
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Thanks for your feedback, we will pass it on to the team!
Thanks, Wob
Pathetic Service.They send wrong book, and do not respond any of your emails.
Don't buy from this seller.
Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Wob has books which are affordable and in great condition. They provide a great service and good, clean, quality books. I would definitely recommend them.
WoB are always fast, efficient and true to their descriptions. I had a problem with one of the books this time and emailed. I was asked to send pictures and very quickly was told I could have a refund for that book. The customer service is excellent! Thank you WOB
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Books always in condition described and arrive very speedily - great if you waiting for a book to read!
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Such a great source of unusual books and always great service. Delivery is always prompt and very easy.
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Always able to find the book, however obscure, I want at a good price and I love buying second hand!
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Good value, helpful reviews, allegedly an eco aware company, fast delivery. It's either this or oxfam.
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The website is easy to use, the books are always in good condition and arrive quickly. I use Wob for book club purchases because buying new all the time can get expensive! Keep up the good work.
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I am grateful for the wide range of choices and the reliable and speedy communication and delivery service. Thank you
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I ordered 5 books which were packed loosely in a large plastic bag but the bag was split open when delivered and there were only 4 books in the package. I contacted WoB by email to complain, was asked the order number for the missing book and this was despatched instantly, completing my order. That is what I call customer service. However, my one criticism and the reason I didn't give 5 stars is because I don't think the packaging is adequate for several books. In my opinion, cardboard would be better but thank you WoB for dealing with my issue so quickly, I do have pictures of the packaging etc but can only send them via WhatsApp and won't be able to post them on here.
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We will pass your feedback onto the packaging team
Great selection of books, in great condition and at great prices - for all ages. Love World of Books.
Wide range of cheap books delivered quickly, all of good quality and minimal fuss. Very quickly became my first stop when book shopping. While the customer service could be easier to access, every issue I've had has been quickly resolved with good communication, fully recommend.
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Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email customerservice@worldofbooks.com and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
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