W!ZZ

I had a flight cancellation with Wizz Air, and not only did they fail to provide the standard compensation, but they also only offered reimbursement for expenses incurred during the delay. After submitting my claim, it has now been over three months, and I have yet to receive any payment. Despite sending several emails, Wizz Air has not responded, nor have they provided any updates or resolution. Extremely dissatisfied with their customer service and handling of claims.

Sucked airline company.
My flight from Bucharest to Copenhagen was delayed for unknown reason over 4 hours, which made me not only missed my next flight, but also made me additionally spent more money to book hotel for one night.
Over the period of delaying, not service people informed us the reason, until very late end, all the passengers got angry, they just slowly gave us a bottle of water and chocolate.
I contacted the service, they just said 'sorry, we cannot reimburse your cost for booking new flight and hotel'. Excuse me? If 'Saying Sorry works, why should i contact you'? Your airline's error, but cost me spend far more money.
But you did nothing to solve my issue.
I complained with my friends, they all complained this company.
This is the first time i took the flight from this company, no more.
Suggestion for all passengers, Please be avoided from this company. It is horribly sucked, I wish this company will bankrupt soon.

Wizzair cancelled my flight while I was at the boarding gate without any previous notice. Moreover they refused to give the proper compensation as per EU rules. Bad customer service and ILLEGAL behaviour. AVOID them if you don't want to ruin your vacation!

When I was taking a flight from Bucharest to Brussels CRL on 30 December to 4 January both flights were very decent, and when I landed in Brussels CRL the landing was very smooth on both flights. I agree

I've used WizzAir twice in my life.

The first time there was a glitch with their system and they couldn't find my booking, although I was already at the gate boarding the plane, therefore I already had a boarding pass that was used to pass security and enter the airport, and yet, I was held at the gate as they couldn't find my reservation. Shocking!

The second time, I used them on 1 September 2022, when I've booked a short trip in Europe and WizzAir had a massive delay on that flight, from around 21:00 to 15:00 the next day. Obviously we all had to be accommodated in a nearby hotel and had to pay expenses to get to and from the airport, plus other fees, and although WizzAir has recognised the issue and promised to pay within a timeframe specified by their representative (20 business days), more than 35 days have passed without a single penny received in the account.

The fact that they are reluctant to give a phone number and rely on emails only, is evidence of their scheme to delay payments. I need to mention the fact that, as per the photos provided, their first reply came on 28 September which is 28 days after the flight took (or supposed to take) place. So there goes another 30 days nearly into replying. All this time, €500 have been gaining interest in their account, rather than on mine.

Although I tried my best to call (there is only one number available where you can leave a voicemail and that's it), email and resolve the dispute, WizzAir forces me to use the legal system to recover my money. I cannot express in words how frustrating this is and how appalling is to have such behaviour from their customer service team.

On 25-03-2016, four of us flew WIZZ airlines to Budapest from Charleroi Belgium without any problems. On the 28th we were returning to Belgium and the baggage handler employee of BUDPORT without batting an eye said that will be an another 90 Euros because you have suitcases instead of soft cabin bags. So two of us had soft bags that were bigger but flexible and two of the ladies had regular small suitcases. Although the body of the bags fit into the baggage seizer they had little feet on the bottom/side that would not allow the bags to pass all the way into the seizer. Those little 1 cm high feet cost us 90 Euros.(( I'm including below a statement made by WIZZ airlines regarding BUDPORT and their operation and how they are supposed to operate.))We instructed Malev Ground Handling, our handling partner, to immediately cease using services of its subcontractor Budport when handling WIZZ passengers. We are now working on alternative processes to improve the airport experience of our customers when implementing our policies. As part of our commitment to continually review and improve our customers experience, we have asked passenger handling partners across our entire network of 104 airports, to apply common sense and reasonable flexibility when screening baggage sizes, and to allow cabin baggage on board even when handles and wheels protrude out of baggage sizers.

Well it is obvious they either didn't do what they said they were doing or BUDPORT just didn't care and decided to just keep ripping off the people.