I have ordered cakes 3 times from here on birthdays, they never disappointed, the taste is always great and the delivery is on time.
This website a group of fraudsters and scammers. They have a good website and often come as number 1 google search result when you are planning to send gift to someone. My order number was: **************
This is the process through which they will loot your money:
1) They will show you beautiful gifts and flowers in their catalogue, attracting you to place an order on their website.
2) You will place an order successfully, get a delivery date and pay the money through online transaction.
3) While processing the order, they will send you an email saying that one of the items in the order is not available but they can provide you an alternate. The email will also mention that you need to reach them back ASAP.
4) Now as a genuine buyer, you will reply them back via email and also try to reach them through their contact number (customer care). Both will fail as they won't respond to your email and also their contact number is just a fraud random phone number which never works.
5) You will now reach them through chat (available on the website). You will wait for ages. The agent will tell you that order will be delivered timely. You will now relax.
6) They will never deliver your order and now when you again reach out to them for refund, they will first apologize and then after your insisting will force you to refund the money in your Winnie wallet (what a joke!). If you ask them to refund your money to bank account, they will provide you timeline of 15 to 20 days but will never confirm the processing the refund to bank account.
This is the complete process of how they will loot your money. Stay away from them.
Thanks to shilpa... I was really worried about my friend's birthday she resolved my queries patiently
Great service by winni... fresh& tsty cakes are here... lover it... thanks winni for awesome services
Had good conversation with meenakshi regarding my order she responded for my queries quit well. Thanq
Excellent experience, Customer service is very quick and helpful. Simran is so supportive, thanks for helping!
I have asked for paper plate and tissue and they agreed to give but only cake was delivered and writing could have been better. Taste was good.
Kayra I liked your assistance and advice thank you so much for your help. Great experience with wini
I haven't received either order or my money.
Fake app
Scammer
Bogus app
Don't waste your money on winni
Thanks for delivering a very nice cake and flower bouquet on time. Everyone liked the cake taste and flavour
Excellent Service give by winni... Thank you, Happy to deal with ur company in future with same good service
It's a good company and please buy any bakery products, flowers, gifts from it. Good service by the company.
Thanku for making my day so special i just loved the products received special thanks to shivani mam..
Birthday cake delivered on time to me. Cake quality is very good... highly recommend their service... good job guys
The product that is delivered are of very good quality and the service is excellent.
Highly recommend their services
She was quite prompt, understood my issues and addressed it quickly. Great customer care support!. Overall support was good.
Everything was so nicely and professionally done. All perfect. Delicious cake and awesome flowers. The customer team was polite.
Overview
The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.
This summary is generated by AI, based on text from customer reviews
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members