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Winni Reviews Summary
The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.
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My order was placed for yesterday and due to the lockdown the order was changed to today and I got the exact information I need from meenakshi. She replied faster than other places. They are also kind gives a very good response. Thank you
I had query about discounts coupon... meenakshi helped me thanks meenakshi. Iam purchasing black forest 1kg. Iam very glad.
I just had chat for my query regarding availability of items, even thought it is not available, the response from their zen desk operator (Miss Meenakshi) is Promt and upto the point and cleared the query, and thank you for online services in these days of maintaining ZERO CONTACT due to corona
My name is Arun they are Total Waste of Money and Time I have ordered this product on 9th Aug 2020 and today is 16th I am yet to receive the chocolate and they are complete cheaters. No one is responding in chat or call. I you want to order a gift and wish to get it go somewhere else not here. My Order # *******0973
I placed a order *******7470 for a heart shape cake with good design. But when the cake was delivered, it was round in shape and there was hardly any design on it and also looked like it was made by a amateur cake maker.
The cake was packaged in a box which had a name of a local company.
I was surprised with the answer provided by their customer care. They mentioned that the design of the cake can vary.
Please don't get cheated by these guys who display fancy looking cakes in their website and charge hefty amount for delivering trivial looking cakes that too made by some substandard contractors
Had good conversation with meenakshi regarding my order she responded for my queries quit well. Thanq
Meenakshi responded to my query and helped me to know about my order as there was no intimation from their side. 4 stars for meenkashi
I get a quick and positive response from Meenakshi, the customer support executive in live chat about my order updates.
Till the order is placed customer support helps once done its worst... No update no information
Paid higher amt also is no value... no proper response from your support system... Whats the use of ording earlier and no update at all... What the hell is happ with order
I'm thankful for the live support from Meenakshi. She is really cooperative and solved my problem immediately
I have ordered Fresh "Blooming Insight - Rose flowers", a greeting card and Big Cadbury celebrations pack for my wife on her birthday(12-Aug-20). I have ordered 2 days in advance and i got confirmation too from Winni.
The Delivery time would be 10 AM - 9PM and i said ok.
On 12-Aug-20, the delivery message was not done till 5 pm in the evening. I followed then using chat option several times regarding the delivery and they said we will deliver it on time.
I received my order and to my surprise, they have arranged everything with the local vendor at the last minute. I have received low quality different product instead of the ordered one.
I have ordered fresh roses (10 Pcs) and they delivered only 6 which is already dead roses
I have ordered greeting card and they delivered 10 rps card
I have ordered Cadbury celebrations pack, but they sent 3 daily milk chocolates worth of 80 rps in a plastic cover. Even it was not packed.
I have paid 1323 rps including delivery and what they deliver is for 300 rps. I have reported this to winni customer care and what they offer is 100 rps refund also they said that the location is remote thats why they could not arrange properly. I have checked with them before ordering and they said yes. Also the customer representative said that we will send these kind of shipment to the remote location and what sort of attitude is this?
Totally ruined the occasion and dont beleive in them. They are not fit to run this business very worst. This is my first time order to them and i have experienced this.
My suggestion we can deliver whatever we can but do not beleive in these people anymore.
Whether kanchipuram is a remote location, if yes then they should not have this option for delivery.
Cunning fellows
Can anyone suggest me how can i lodge an complaint against them, since they are looting our hard earned money.
You can see what i have ordered and what they delivered
Shilpa helped me to update my order which is a fruit cake where I forgot to choose eggless option. Immediately I contact support team via chat Shilpa processed my order to eggless cake. Much Appreciated. Thanks
Very bad service and customer care is useless. Please don't use this site. Nobody interacts or responds to your concerns in the current time of covid.
The cake i bought was at a terrible condition. Please dont buy this cake i recommend a another company called la chocolate he sells better cake than wini. Its totally waste spending 1200 rupees. I always liked cears in Dubai his cakes are totally cool espically the pineapple cake " what a cake man "
Worst service... they people just know how to waste customer's money and time... without delivering the order, they sent mail and confirmation of order completion... I want my money back... I was waited for whole day just for a parcel... they just cheated me... they even don't reply on complaints, emails, messages... their phone no is incorrect... guys plzzz avoid them... I want my money back otherwise I will file a complaint against you in consumer court... just fake people fake website fake services... everything is fake
Good work. Helped me through my question. Meenakshi did a great job in helping with his seervice. Go ahead.
Helped to plan the cake the way I wanted. Very good customer support. Gives the best answers as fast as possible
I want to change my deliver date. Meenakshi helped me out. Thank a lot!
It is a wonderful service to celebrate with your loved one.
Have a pathetic experience, they promised a midnight bouquet delivery but did not show up. Tried chasing them, the customer care numbers were invalid. Somehow able to speak with one of the rep, who did not cancel the order. Simply ruined my day. The bouquet came late even the next day and was pathetic too. Very very bad service, If u don't want to ruin your day suggest avoiding taking their service. Highly unprofessional company. Actually fraudsters.
I ordered cake & delivery committed was by 3 pm. Nobody showed up,
At next day, when I contacted customer support, nobody picked phone. I wrote email & got response that due to delay it might deliver today. Nobody showed up next day & day after. Email response received that someone would be in touch. Order status changed that it is delivered without physically delivering it.
These are bunch of liars & cheaters in the buiseness. Do not trust. Stay away & report them
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members