Worst service ever not providing a detailed information no proper delivery I would never recommed to choose winni this is really disappointing never know vaule of birthday never please go for this website for cakes especially for midnight $#*!... Worst staffs too not disappointing one nothing like complementary tooo if mistake is from their end...
I would recommend this site to everyone, I ordered KitKat jems cake from Winni and it was super fresh, moist and delicious! Service was really good, Simran ma'am is very polite and helpful, quickly assisted me, Loved it. Thanks a lot!
Hi where is my order? *******0372
Today is my anniversary I paid 849 Rs in the morning now it's 9.49pm still I did not recvd my order and you guys sent us mail and message successfully delivered
Big cheaters don't do this false business
After charging money we get chat message this red velvet cake is not available
Then we choose another flavor we keep trying to call on your customer care no which is continuously busy
Then we ask to call then we recv call and that adviser tell us that you will get another cake
And now at this time I receive message from the Winni your cake is successfully delivered
To whom? When? Without any prior call?
Today is 13 may 2020 I want to cut cake today only not tomorrow
If you people are fake then i am going to review about this site everywhere
I ordered cake for friends on the occasion of bachleor of party in South New Delhi, India. I am so wondered because they delivered at midnight. Shalini customer care from winni help me how to place a order. The quality of the cake is awesome and even they delivered the flowers and flowers are fresh at 12 AM.
I ordered a cake and flowers from this website. My product delivers on time miss Anju help me a lot to deliver my product on time. They take care of my order. They help me to choose a good gift from the website. Thanks Anju to help me make my occasion more special. I appreciate your help
Package was to include one teddy bear, which was missing in the package delivered. Also extra amount was charged for heart shaped cake, but the cake wasn't heart shaped.
Customer service sent me an email that number was not reachable and the order has been returned, but the same time order was delivered. That means total miscommunication between them and after four hours they sent an email that package has been delivered, if you were not able to deliver on time with all the items due to covid-19 issues, than these has to be mentioned in the email or a disclaimer should be put upon the website, that was missing, again a lack of communication. Overall not a good experience. Be transparent about the issues and take ownership of mistakes, just don't ask to put a review on the website when we are chatting with your customer service. Be professional in reality as you show on website and chat bot
I had ordered a egg cake to be delivered in Ahmedabad. I wanted to change it to eggless. Your staff Trisha was very helpful and guided me properly and my order was successfully changed to eggless cake. Thanks. Trisha is a excellent person.
Nyc business idea. Aditi help me out for guide the idea regarding business and I'm Impress by her confidence because I'm in business line last 15 years and i know how difficult to handle the client so. Big thanks for aditi who help me out...
I will place the order from winni to Shimla for my brother and the order will delivered on time and cake is delivered by good quality very helping by customer care service. Best service provide by the winni and very theme of winni who celebrate the relation. I will like to suggest to all my friends,
I pay online and winni send me a confirmation and order no and pass 2 days but not diliver and contact no is also not working and I send 3 emails but not reply so please be careful with this company may be you guys are losing your money
Customer care executive Kayra assisted regarding coupons and all in a very nice way. Overall cake was also delivered in a good condition, except the delivery got delayed by 1.5 hrs.
Aggregately, a very nice experience! Recipient also satisfied!
Good taste and hygine products. I'll keep ordering from Winni. Very nice service provided by Simran ma'am awesome experience thank you Winni, Simran is so supportive thanks for helping! Used Winni for the first time and I'm totally satisfied with the service they provided :)
Ordering on winni was a horrible experience. I had ordered a birthday cake to surprise my friend. Even before I ordered I checked with them if they would deliver the same day. The first rep assured me he would. After ordering I called again to check again and the second rep said yes. I paid 299 rupees extra to have the cake delivered between 6 and 7 pm. When it did not arrive by 7 when I called they said they will deliver only the next day. And they won't give me a refund. I tried reaching winni again and they kept disconnecting the call. The last rep who answered was Alkush his ID# winni******* Alkush
Worst service. I ordered a gift for a particular day and even they charges Rs 200 extra for the delivery on that special day. They didn't deliver that day even they didn't refund the amount. Please be away from this website to enjoy your special day. They are simply cheater.
Great services provided by seema. I really satisfied with services and she gave quick responses of my queries. I really appreciate customer services provided by Winni.in because I feel that they treated their customers as their first priority. I share my great experience with Winni with my friends and colleagues.
Thank u Niharikha, responded very well and got the changes done for my order. And winni could change the deliver date of my order on Mothers Day which is a happy thing. My mother will be so happy by seeing the gift on Mothers Day. Thank u Winni.
I am really thankful to Sakshi from support team. She helped me promptly that's why I was able to book the cake as per my requirements. Kudos to her. She was able to solve the issues very quickly. Really a big thanks to her.
Great assistance by Shalini! And nice experience with winni. Firstly i thought that you guys gonna make this complain hactic by giving long procedure. But the orocedure is very short and the complaint resolve efficiently. Because of help of SHALINI.
Thanks to Niharika Sharma. You are awesome and your communication skills is too good. I will be the regular customer if a person like Niharika Sharma will work.
Thanks to Winni for your awesome service.
I ordered a pineapple cake alongwith a dairy milk silk chocolate. The cake was okay but the worst part is the chocolate was not delivered! I paid for the chocolate and yet it was not delivered. I have complained to their customer service so many times but all they say is they are trying to resolve the issue! Never using them again.
Overview
Winni has a rating of 2.4 stars from 1,838 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Winni most frequently mention customer care, next day and order anything. Winni ranks 1st among Bakery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members