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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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I had help unboxing it and putting it on my bedframe only because I've had shoulder replacement surgery and I wasn't ready to do it myself! Have slept really well since getting my WinkBed. My back problems convinced me I needed the WinkBed and I am not disappointed. Wake up in the morning without shuffling to a chair until my back wakes up.
Super! I chose you because you are made in USA, at a small factory, and due to reviews noting the effectiveness of your products at helping with back pain.
We've had our mattress for over a year and now the perfect protector - very happy with WinkBeds.
The Website is to jumpy, it was kind of hard to see exactly what I was buying and was also constantly on the check out page.
Allison was very helpful despite repeated problems with the phone connection.
Cannot rate the products yet. Used the bed only for two days. DeepSleep bundle just came in today- not used yet. Seems a bit too firm while side sleeping. I need to resolve that. Fine for sleeping on the back. My time for back sleeping and side sleeping is about 60%-40 %. I wonder if I would need to exchange for a medium firm.
First ever bed in a box. I found the box to be pleasingly heavy feeling that it meant quality. I wish I had video taped the moment I cut the plastic off the vacuum packaging it was fun to watch! Let it rest for 24hrs and then we slept on it. There was a bit of out gassing you could smell the first night but the second night you had to stuff your nose in it to still smell it. The Euro top feel is plush with the mattress still feeling firm. We are looking forward to more night on it.
Return customer... second bed.
This one is for Guest Room.
Fantastic bed... no more back pain for this side sleeper!
Thx WINKS ;)
Our shopping experience was awesome. We bought our mattress at Our Sleep Guide in Houston and tried the Winkbed mattress. Everything went smoothly. Have not slept on the mattress yet.
The experience has been great and the service has been wonderful.
We have been looking at this mattress for awhile now and finally decided today was the day! Anxious for our first sleep on it!
Fast shipping. Comfortable bed. Very happy with the purchase. Highly recommend
This bed is the only place I want to be and would recommend it to anyone.
Received the mattress promptly. Mattress super comfortable. But the pillows that came with it could not be used due to the odd shape/size. Could have gone with the regular shape pillows if this was truly meant to be a gift that customers can enjoy, not to get rid of inventory of products with wrong design.
Very good overall. We are pleased with the bed and hope we continue to have the same good sleeping experience.
Routine, though it would have helped to get a notice when the *mattresses* shipped, not just for the DeepSleep Bundle.
It took about 4 tries to order this. My cart keep showing 2 sleep bundles and every time I tried to fix that I had more sleep bundles and multiple mattresses. Eventually I got it right (I hope).
Mattress arrive a day early and I managed to get the box upstairs and placed on the bed by myself. I allowed a night to decompress and have slept on it the last two nights. Very happy with everything so far. Definitely feels like a quality bed.
It took about 4 tries to order this. My cart keep showing 2 sleep bundles and every time I tried to fix that I had more sleep bundles and multiple mattresses. Eventually I got it right (I hope).
My overall experience with Wink has been good thus far. It took a little longer than I expected for delivery but it's not a big deal.
Could not have been better. Easy to order, fast delivery, very communicative with updates. Love my wink!
Overall very easy... have not opened mattress box yet, although the cardboard box has a large gash in it. Hopefully all is ok once opened.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.