Wink BedsReviews 2,049

Overall the ordering process was easy and dealing with customer service to reschedule the delivery day was also easy.

Good on time delivery. Only thing missing was removal of old mattress.

Experience purchasing and building everything has been wonderful.

Purchased a Firmer king mattress in 2019 and the experience was five star. Fast forward 3 years and the mattress was feeling too firm so we decided to take advantage of the 50% off lifetime replacement guarantee. The first thing we were told is that this mattress would come with no warranty because of the deep discount. This seemed "suspect" because if you are selling a brand new, perfect mattress why not offer the warranty? Regardless, we were happy with the quality of our first mattress so proceeded with the purchase. Upon opening, the first thing we noticed was that the top edge of one side was 2" inset from the casing under the pillow top. Slept on it a couple of weeks thinking it would work itself out. It didn't. Reached out to Wink beds to report the issue and were immediately told that there was no warranty. We pointed out that regardless of warranty we were guaranteed a brand new mattress and that if there were any issues with quality upon receipt they would be addressed. Messaged again and were told that the top was not flush because the mattresses are hand sewn. We replied that our first mattress was perfect and did not have this issue. Then we were told it was "slightly rounded" because of the "eurostyle pillow design". It is NOT slightly rounded, it is caved in on one side! In addition, at our recommendation, our neighbors and a family member had purchased a Wink mattress that we were able to inspect. Both were perfectly flush. This flaw is so uncomfortable when getting in an out of bed. Top edge disappears and you have no support. When we have to turn it one of us is always unhappy to have to deal with the flawed side. Sheets don't fit correctly either. Communication with Wink Beds about this issue was the absolute worst! Questions posed were not addressed or were completely ignored. Multiple requests to have this flawed mattress replaced were ignored. It is obvious that the 50% off lifetime replacement guarantee is Winks program to get rid of mattresses that are either factory flawed or ones that are returned during the 120 day trial period. So to sum it up, we HATE this mattress and are out $1000. We should have spent $600 more and got a brand new, perfect mattress with a real warranty and trial period. We will be getting rid of this mattress and purchasing a new one and it will NOT be a Wink Bed. Do yourself a favor and do NOT use Winks lifetime replacement guarantee...it is a complete joke, not to mention fraud.

Easy checkout. Would like to have had PayPal as payment option, though.

Easy, efficient process without any issues. Thank you

Very easy to order, website was very helpful. The beds came quickly and were relatively easy to unpack and place on the bed frames.

So far, I like the bed. It is solid and comfortable.

It was difficult choosing which mattress brand and type that fit me best. Made a solid choice.

Quick response. No high pressure sales. Quality products

Very simple and when I needed to have delivery delayed, customer service helped out and made that smooth

Very easy to order. Arrived in just a few days. Easy set up.

The experience with WinkBeds was great from start to finish.

Spent a small fortune on this thing but it's already paying off. In less than a week my back pain has lessened. I hope to get good sleep!

Our experience with the ordering process was mostly good. We asked a few questions of customer support before buying, and recieved prompt and helpful answers. We did not like how the shipping notification came so early, when UPS didn't even have the item yet. We would rather recieve that once the mattress had been given to the shipper. It meant several days where we wondered if there was some kind of mistake. But, it came, and it's a great mattress.

It was easy to find the mattress we wanted by using the mattress guide. We just bought our second one.

Quick and thorough help from folks staffing your chat line.