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Wine InsidersReviews 1,036

3.2
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Wine Insiders Reviews Summary

Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.

This summary is generated by AI, based on text from customer reviews

service
227
value
231
shipping
231
quality
229
This company does not typically respond to reviews
Florida
1 review
0 helpful votes
Follow Leo P.
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Great wines
August 22, 2020

I have ordered quite a few cases, the wines are always good, carefully packed, fast delivered and the highest quality. Am I happy? Yes!

Date of experience: August 21, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Leo,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST
Cheers!

Illinois
1 review
0 helpful votes
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Have used them as my preferred source of wine for about 2 years. While I've ordered most of my wines, I've let them send me some lesser known labels. I've never been disappointed in their picks, and they've always been delivered on time!

I'll keep buying from Wine Insiders!

Date of experience: August 21, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Robert,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

California
2 reviews
0 helpful votes
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The wines and pricing are ok. The selection is rather limited and hardly vary. Every single time I try to order and am in the checkout process, at least one wine is unavailable making you loose discounts. Why can't they know this before you go through checkout! However, delivery is good.

Coupons you get with your order NEVER work. Usually, the company sends coupons to use on your next order. To date, they have either already been expired or don't work when you put the code in on-line.

This company has a deal where you send an invite to anyone to join the club and once they purchase with the coupon, you are supposed to get a coupon as well. I sent invites to 2 different people and never received my coupon after each one joined and purchased. I did call, they verified that both of the people I invited purchased. So, I received one coupon after calling and complaining, not the 2 I should have gotten. Tired of having to fight for every little thing that is promised with this company.

Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 19, 2020
North Carolina
1 review
0 helpful votes
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Drainer Thus Far
September 30, 2020

I placed an order through groupon and received 12 bottles of Italian red wines two of each. I have open 3 bottles thus for and have found them unfavorable, the 3rd bottle was open just this morning because I wanted to test the taste against 2 different bottles and I swear they all taste the same, another bottle going down the drain. I'm not exactly sure who wine insiders are as I recently heard of them through groupon but I am not satisfied and will not be returning. I searched YouTube to try and find more information in reviews also to leave a comment but thus far the comment section seem to only be privy to subscribers of the channel and unless I missed something visually, I have no use for that. I'm not an avid wine drinker but the wines that I have purchased locally, I have been satisfied with. I thought by purchasing in bulk I could have it on hand, ( the pinot noir, merlot are awful and I have had different brands prior to wine insiders) The 1st bottle I open was freshcello never heard of it, nothing nice. I actually drink it for the resveratrol. As for me it was a waste of money I will continue to trust my local choices.

Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 18, 2020
Ohio
1 review
0 helpful votes
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Great wine and price
August 17, 2020

I haven't ordered wine in a long time, but with COVID I thought I would look at it again. I was surprised about the prices and the speed it took to get the wine.

Date of experience: August 17, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Geri,

Thank you for your great rating! We really appreciate your feedback.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Arizona
1 review
0 helpful votes
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As someone learning to broaden my wine knowledge and my palate of tastes I enjoy, I have found Wine Insiders to be perfect for my needs. The convenience of shopping from my home in a leisurely manner allows me to read the reviews and descriptions of the wines to decide if this is something new I'd like to try. I vary my shopping each time purchasing from different countries, different wine types and in general selecting a broad cross section to determine what suits my taste. I typically purchase 12 to 15 bottles each time and have them shipped to a local grocery store one mile from my home, living in Arizona it guarantees that my case of wine will not be sitting in excessive heat or have to worry of a "porch pirate" stealing my wine. Each time I buy I select all the bottles I want, I do not order the prepacked cases so I know exactly what I will be receiving. While I have found I do prefer some wines over others (I make a note of that for future purchases) I have yet to receive anything I felt horrible. If you want to try new wines and see what other countries have to offer I highly recommend Wine Insiders.

Date of experience: August 15, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Guy,

Thank you so much for your review. We appreciate your continued business and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Our Customer Service department prides itself on its speedy responses and delightful attitude. If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

California
1 review
0 helpful votes
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Easy to order, clear description, nice packaging, and the wines are great as well. Overall, a very positive experience.

Date of experience: August 14, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Muzi,

Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!

Florida
1 review
0 helpful votes
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Nobody is perfect
August 15, 2020

On my first order, one bottle was received broken. The replacement was shipped the day after you were notified.
My wife and I prefer Red wine and enjoy a good blend. For some reason, we seem to like the taste of the cheaper wines to the more pricey ones. That means, we really need to trust our supplier. You are getting there.

Date of experience: August 14, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Bruce,

Thank you so much for your review. We appreciate your continued business and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!

Our Customer Service department prides itself on its speedy responses and delightful attitude. If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

New York
1 review
0 helpful votes
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Amazing
August 14, 2020

Wine Insiders is one of the best services that I have ever used. Wonderful quality wine at an affordable price delivered directly to my door! Delivery is always super quick, usually within two days. It's nice to get quality wine at a low price!

Date of experience: August 14, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Shannell,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Nevada
1 review
0 helpful votes
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My Go-To Source
August 10, 2020

Have purchased from Wine Insiders several times.
The prices are reasonable and delivery is always on-time.

Date of experience: August 10, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Stephen,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. With our daily offers and new selections, we are positive you will always find the best option to suit your wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us via email at info@wineinsiders.com or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Oregon
3 reviews
0 helpful votes
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We just bought our third case of wine from Wine Insiders and I have to say it is almost like
Christmas opening the carton and seeing what wines we received. They are all very good and it is interesting to read the labels of wineries that we have mostly never heard of. We highly recommend Wine Insiders and their prices are affordable.

Date of experience: August 8, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Holly,

Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Germany
1 review
0 helpful votes
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We have consistently received good wines for a great price. We are repeat customers on a regular basis. Highly recommend!

Date of experience: August 8, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Tricia,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

Minnesota
1 review
0 helpful votes
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I've been receiving specially selected cases for years. Never a wine I didn't like. Easy way to keep my wine fridges stocked.

Date of experience: August 8, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Patricia,

Thanks for your feedback and for purchasing wine from Wine Insiders! We so appreciate your continued support and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!

Pennsylvania
1 review
0 helpful votes
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I've been buying from Wine Insiders for a couple years, and I've always been pleased with their selection and service. Although you never know exactly what they'll have, they always have new offerings as well as old favorites. There will be times when my old favorites aren't offered, but that is true anywhere--wine isn't a typical commodity that can have an endless production--when they're out of the 2018 Voignier, they may be out for good, but they'll get another Voignier worth trying. Prices are competitive, and they often run specials that make them even more so. I keep a pretty well-stocked cellar and tend to order only when my supply starts running low, so I haven't had to order during COVID, but shipping has always been fast and free for me (I usually get my wine in a few days). Others are talking about an increase in prices during COVID--supply and demand may account for some of that, and if they have had to hire more workers to fill orders, they have to be able to pay them. In my view, Wine Insiders offers good wines and good service at a good price.

Date of experience: August 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Lady,

Thank you for taking the time to send us your positive feedback. We are glad to hear of your positive experience with our service. Reach out to us regarding our daily promotional offers and one of our representatives will find the best offer for you. We are always here to assist you with any of your wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Arkansas
1 review
0 helpful votes
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Did not disappoint
August 8, 2020

Very bit as good as advertised. I believe that individual taste and preference is the only way too market wine... unlike most marketers want to tell the customer what to purchase. Wineinsider does it all right... they allow the customer to make their own choices. This is why I will always be a return customer!
Walt Solak,
Very satisfied customer

Date of experience: August 7, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Walter,

Thank you for taking the time to send us your positive feedback. We are glad you are satisfied with our service. Do not hesitate to reach out to us for assistance with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Washington
1 review
0 helpful votes
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Great Service
August 7, 2020

Wine insiders offer a broad selection of wine at discounted prices. Service is great, usually receive the wine earlier than promised. It is a wine club that does not require monthly purchases. Prices with shipping are usually under $10 for a bottle of wine.

Date of experience: August 7, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Ken,

Thank you for taking the time to send us your feedback. We're pleased to hear of your positive experience with our service.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Please do not hesitate to contact us should you need any assistance. You can reach us via email at info@wineinsiders.com or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Illinois
1 review
0 helpful votes
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Consistently good wines. I've had a few that were not to my liking, but for the price and ease of pickup and delivery, it's worth it. I especially like that they do not rope you into a monthly/quarterly club that you have to opt out of. They just let you buy wine when you want. And the sales they have are fantastic.
I've always had good luck with their customer service department, including them going above and beyond to help me with an order that was sent to an old address. They replaced the shipment at no cost to me and followed up several times via phone calls to make sure the new address was correct and to inform me when the order was supposed to arrive. Solid wine company in my opinion.

Date of experience: August 5, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Nicole,

Thank you for taking the time to send us your positive feedback. We are always here to assist you and are glad we were able to resolve the issue. If there are ever any issues with the quality of the selection you receive, please do not hesitate to reach out to us.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

California
1 review
0 helpful votes
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WOW
July 29, 2020

We have enjoyed all the delicious wines from your company. We will continue to get our special wines to enjoy with all our wine drinking friends.

Date of experience: July 29, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Frank,

Thank you for taking the time to send us your positive feedback. We continually strive to provide our customers with the best experience, and are always here to assist you with your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

New York
2 reviews
0 helpful votes
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Great wine
July 26, 2020

Great place to get excellent wine at a reasonable price. Wine delivered in a quick fashion. Will definitely order again.

Date of experience: July 26, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Alison,

Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at info@wineinsiders.com or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.
Cheers!

New York
1 review
0 helpful votes
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Such a treat to have this delivery, usually two days after I order. This is on top of the treat of selecting wines on the website, enjoying their descriptions and especially their prices! Add the 'insider' discounts and coupons and you've got a 5 star oasis for your wines.

Date of experience: July 25, 2020
Jordan S. — Wine Insiders Rep
over a year old

Hi Robert,

Thanks for your feedback and for purchasing wine from Wine Insiders! We so appreciate your continued support and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever need any assistance, please do not hesitate to contact us at info@wineinsiders.com or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.
Cheers!

From the business

Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.


wineinsiders.com
Los Angeles, CA, United States