Windsor

Terrible customer service. Employees unfriendly and unhelpful. We stood in line over one hour to try on dresses.

They were late on delivering my dress, then when it finally came I refused the package, but then to top it off I didn't get a full refund - I had $20 deducted... Despite them being late. Don't order from here.

The Windsor store at the Treasure Coast Mall is amazing. Very clean. Sexy fun original clothes. I have already complimented manager, Marcey, her friendly assistant and the others girls personally. They are kind and patient while helping find the perfect clothes for my weird figure. I highly recommend. This place is top notch! You will find customer service as it meant to be here. You will be helped and have fun! I am a loyal customer after several great shopping experiences in this space! Thank you!

I ordered two dresses and received one after 10 days shipping is slow and waiting for my other dress and they don't even know they will ship
Out very bad service only recommendations if your in no hurry or want to wait a month then order from here not happy will never order from again! Won't accommodate with fast shipping or check on dress status again you have to wait 24 hours sad company no communication

This company is a complete waste of time. I ordered 10 dresses, after 12 days only 2 had shipped and were delivered. I reached out to customer service and was told it was still within the delivery window and the items were on back order, however they were still showing in-stock on their website. A day later I reached out again and was informed there was an issue on their end and everything was being refunded. Quality of the dresses are crap quality. Safe yourself the time and hassle and go elsewhere

We have been in a long line that is going very quickly! Associates have been amazing! Dresses are more than beautiful!

Clothes & Accessories FABULOUS

Cross creek mall Fayetteville nc

I'm 5,5 190lbs Large Bottoms and Top Stretchy Material and affordable

So, I honestly rlly like a lot of the clothes from here, and I own a top from Windsor that is vv cute and nice (I'll include a picture too, only complaint is that there is no hole or way to access the pads in it). Anyways, the main reason I'm making this review is bc I gave my friend a dress from here that was too small for me. It's pretty, shiny, silky, yadayada, but after she wore it for about 4 hrs her skin was stained red. She had to scrub her skin with soap and water about 3 times to remove the stains. I'm just rlly surprised bc I thought Windsor provided better quality than this. The dress was also 30 something dollars so, I understand lower quality but not red dye staining my friend's skin.

Jelena the store manager at Windsor in Westfield Annapolis was absolutely incredible! She made the experience super comfortable and efficient. She made me feel good in the clothes I was wearing. I walked out with 2 dresses and shoes in time for my birthday party!

Although order two weeks to
Get to me I got exactly what I order dress is beautiful and fits perfectly just
Wish the shipping
Was faster

Julia the manager in the Ocean County Mall always has a smile on her face any time of day. She is always eager to help you find what you're looking for. She goes above and beyond to make sure you are satisfied with every visit. Great Vibes here always

Not sure about in-store shopping but this store uses FedEx ground shipping and it is not worth the wait. Took an extra 2 weeks to get my order (there are 3 Windsor stores in my area, not sure why it took so long) and I want to return most of my order, but have to pay $8 to do so. The items are not unique enough and you can find almost anything on this site somewhere else online. Only compensation they gave me was 15% off an item, but seems to me free returns would have been more applicable.

If you go to Windsor at the Mid Rivers mall, watch out for Olivia, she is extremely rude and was cussing while talking about tripping customers. Just a heads up, still got a cute dress tho (without OLIVIAS help)

On Aug.16,2023, I had asked a clerk to hold items before the close. I gave my name. I came back 10 minutes before they closed and my items were restocked. 5 ladies in the store no one tried to help all they said was the items were put back. So I find them hurriedly taking them off the hanger to assist the l cashier and the hangers are heavy and hit the table, she said if you slamming things I'm not going to wait on you. I told her I was helping you and put them on the side not at you or in front. I told her don't show out. The other workers maybe the assistant Manger said, don't you show out. I said just ring me up so I can go. The entire crew was rude and useless. They do not have any clue on how to provide standard customer service. All they do is stand around and talk to each other. The manager and assistant
Manager the evening crew on August 16,2023 at the Parks Mall in Arlington, Texas just getting paid with out providing good service. I will never go back after I return the items on tomorrow..

This store is awesome. The clothes are quality, easy to shop because of how it is organized. Bright and clean. But most of all, the girls are nice and so helpful. I was barely in the door when I was welcomed like an old friend. I have a straight figure and they helped me find my fit. I mean the outfits I got look hot. Really complimenting to my figure and confidence. Thank you so much. I will be back! Customer service like this is rare in the world and I appreciate it so much. My sister loved it too!

BikerChic87 - Port St Lucie FL

I received a dress made totally different than the website showed, and appeared defective. A nice lady at customer service said she would send me a shipping label at no cost to return. Then in a few hours I received an e-mail from a different customer service rep stating I would not be receiving a return label to return the defective dress.

I have for years had customer service issues with Windsor, but this was the worse!

My plan was to purchase several more items soon, but this situation changed my plan. I will shop more elsewhere now.

Windsor Store Online gets zero stars for their misleading information. They send you an email DAILY and tell you you will receive your item by that very evening when the item is on the opposite coast. They also use FEDEX which is easily the world's worst way to send a package! I do not recommend this online store. Get it at a physical store or don't shop with them at all!

Went shopping here at Christmas time every store in the mall was open on time except this one. Clothes were all over the floor and store was messy. Never the less we waited around now I'm stuck with pants that I can't use because of the stupid holiday return policy which is different from usual return policy,. If you purchase items between Nov. 21 thru Dec. 24 you have to return no later than January 7th... like what? Count your f'ckn days Winsor! Never again! Don't shop here it's not worth the trouble!

I've ordered from windsor store a few times and every time I've been impressed with the quality for the price. I'm a tall girl and most times pants /dresses are too short for me so I have to size up. I don't have that problem here! I actually bought a dress I had to have hemmed.

100% recommend for tall girls. Always read reviews when ordering online, the community is pretty good about providing details.

My daughter bought a dress, tried to return it a few days later, they said nope! Seasonal item. She didn't understand because were still in the same season, only 3 days later, it was not clearance, we paid full price. Mia at short pump is RUDE, passive aggressive, sucks her teeth. I hope this store goes out of business and quickly!

At first glance the dress was beautiful, Marie rail was nice and thick. It didn't feel cheap at all. However once I actually got to stretch the material out a bit, I was able to see there was stuff all over the dress. It looked completely used and the price tag was just slapped on it! I asked for my money back as soon as I noticed and still haven't received anything. I'm very disappointed. I can't honestly say I will be ordering again. I would also like to know where my refund is?

I spend close to 2 hours looking for a right sweater. I enter this store and found this wonderful young person name Mehak, sweet, kind, so patient with me. Thank you so much!

Don't get a job there they hire illegal immigrants and the woman r so rude tbe pay sucks and I wasn't told u needed to speak Spanish we live in America