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Williams-Sonoma has a rating of 1.2 stars from 225 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Williams-Sonoma most frequently mention customer service, credit card, and delivery date problems. Williams-Sonoma ranks 292nd among Kitchen sites.
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No positive highlights yet
I just wanted to say THANK YOU for the free swatches I received! They are so pretty and thank you for the response telling me that u will send the rest later on... thank you for that! I can't wait to get them all to decide which one I want! Thank you again and keep up the good work! This is Jennifer Bowen
My wife ordered some WS products on their web site on 12/7/23. She used 2 different gift cards to pay for her purchase, which apparently confuses the system and every single Williams-Sonoma customer service person. It is now 1/20/24 and our order has never shipped and although 6-8 service reps have promised to resolve the problem, no-one has actually done it. There is no follow up, no courtesy, just BS promises to get us off the phone. We will never deal with this company again. Terribly frustrating!
High Quality items, but expect to pay for it. Look for sale discounts.
Product was good but found that customer service did not know much about the kitchen products I was interested in purchasing. Better to go to a small business where the service is better.
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Make Williams Sonoma your source for gourmet foods and professional-quality cookware. Choose small kitchen appliances, cooking utensils and decor that match your cooking and entertaining style.
