Overview
Why Unified has a rating of 4.4 stars from 281 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Why Unified most frequently mention social media, account manager and customer service. Why Unified ranks 6th among Ecommerce Tools sites.
We have had reporting discrepancies when running daily reports for a given month and comparing the performance across multiple marketing channels. We get an "internal server error" when generating the reports. But, when comparing daily reports for multiple months over a period of time, there is no problem. We have addressed this issue time over time to our account manager but it hasen't been fixed yet and it's not the guys fault because he told us it's in the queue for the next release. We find this to be really important because we use it to determine cross-channel ROI. I am requesting your assistance with this matter and I am hoping this review turns it into a quick fix because don't get me wrong the marketing is working fine. Ticket #*******, #*******
Why Unified has a bunch of great employees and management who stand behind the services that they offer. If you ever have any questions or concerns they are certainly good people to deal with and based on my concerns being resolved with management giving me the attention I deserve within moments of it being brought to their attention, I would say give them a try any day. Their customer service reminds of when I call AMEX since they carry the same standards of quality.
Alexander, we're pleased to hear that you've had a phenomenal experience with customer service. Thank you for your continued business.
Whenever i have a question about our marketing their staff is always there to help if my main person is not there. I am happy than i dont need to keep track of al of my marketing and that i can focus on my business and marketing locally because one of the reasons i signed up with them is because i did not know what to do in order to stay relevant with customers and they have helped me all around.
Arnie, we're glad to hear that you've had a positive customer experience and that our support team has been prompt in walking you through any questions that you might have with your marketing programs.
We started an-e-commerce business with an idea and capital. We had no clue how to market our products on the internet so that they would get noticed and generate sales. After six months I still don't know that much about it, but that's ok, whyunified does. They helped created my sales funnels and run my ads. I started with a modest budget and have increased it twice during this time period. At first most of my sales went toward the advertising budget, now about 60% of sales go toward the advertising budget. With their guidance, our conversions and our sales are on the rise. They could generate more sales with more advertising budget but that won't decrease costs and make you as much money in the long run. Unless you have a golden chicken that lays golden eggs, there are no instant rewards with any business. It takes commitment and time.
This company was really easy to work with, I had to fill out a questionnaire and wait 7 days so that I could see my marketing plan. I loved this because it's not a generic plan and it gave me the option to see their work prior to approving to move forward.
I'd like them to include youtube ads and tik toks in the future since they don't offer those services now.
Happy with what they provided. I started a drop shipping business and all I needed to give them was my products. It really reduced the amount of up front cash I had to spend to get my store running. In exchange they provided me with conversion funnels for top products and manage our ads. For the money I spend with them I am able to create more stores.
Absolutely great experience with this company. We signed up, completed a simple form and they did the rest. We now have a sales funnel that does everything to sell our customers. I have been looking for a company like this for a long time that doesn't charge thousands.
Not bad for the price paid, but I think that their communication can improve. When I send an email to my account manager, it can take about 1-2 days when hearing from her and it can be frustrating when calls go to voicemail. I know I'm not the only client in this large company but a little attention goes a long way.
Nancy, we would like to thank you for your constructive feedback. We're happy to hear that you're satisfied with our marketing programs. We understand that being able to communicate with the marketing team with faster response times is important. One of our members with the management team will be reaching out to you shortly to see how we can improve response times and your overall experience.
Happy and frustrated at the same time. Happy because my funnels are doing great and that I found someone to do them for me. Frustrated because I am no longer using my website that I put a lot of money into because it does not compare. Thank you for your support on my journey. Worth the money!
I'm impressed with the tracking they have with the marketing campaigns. We've never seen the ability to track the origin of the visitor all the way through a purchase and we found this important because we're doing other marketing aside from what they're doing for us and we needed a way to prove that what they were doing was working. Really cool platform and marketing programs they have there.
Luis, we're happy that you're enjoying the real-time analytics program and that you're able to use all of the data as a competitive advantage.
Whenever we run into a bump, we can trust why unified to help us through it. They are always there, and the work that they do is amazing. Everything they do is from a marketing perspective v/s having a graphic designer 'create a website'
I have recommended your services to many close small business owners. The work that you have done with our email marketing has changed the way that we sell our customers as a whole. Amazing and eye opening experience. Thank you for all of your work, you have won a loyal customer for a long long time.
I hired this company to redo our website and they did a great job but what I disliked is all the other marketing they recommended and tried to sign me up for because I told them I wanted to start small and grow. Keep them in line and they will do great work with your website.
Chandler, awesome! We're happy that your website exceeds your expectations. While we understand that you disliked our recommendations for bringing other programs together, our recommendations are based on having multiple programs generate, nurture, and convert your target audience to ensure your marketing is fail-proof.
Very simple to work with this team and streamlined process. Nice to be able to monitor all marketing activities to the dashboard rather than going back and forth in emails. Worth the money i paid with good results.
Derrick, we're glad to see that you're enjoying the benefits of our all-in-one marketing analytics feature that's included with our marketing programs. We would like to thank you for your business.
No one is answering on live chat on your website. My account manager is not in the office today and I'm not impressed.
Still giving you guys four stars because it's been fine until today, I'm not sure if it's the holidays or what but it's not Christmas yet.
John, we're sorry to hear that you had trouble contacting us through our website. Our normal business hours are from Monday-Friday 9 AM - 5 PM EST. During official holidays, we do our best to communicate about any longer than usual response times.
WhyUnified has been handling a majority of our companies and working with them has tripled our sales. We like being able to monitor our entire business from the dashboard and the work that they are doing is really transparent.
Troy is one of the big reasons why we are growing our business. We know that he works with the marketing team and that he does not physically perform all of the work, but the extensive amounts of information that he shares to improve our sales and the consistent updates that he provides while listening to our feedback is spectacular. If you choose Unified, ask for Troy!
I used them to manage my social media marketing for the last six months and I would rate them as good/okay.
One of the reasons I can't rate them as excellent is because I did have to pay for phone support in order to talk to someone which might have speed things up for me.
Otherwise, their social media marketing is top notch. They created an exceptionally stunning grid for our social media post which truley reflected who we are. The posts that they created had a lot of thought and planning put into it.
It took some time for followers to start finding our page. We opted out of not doing ads beause we did not have the money to spend. So over the last 6 months we gained about 2,800 real followers and about 15% of them turned into customers which worked out well.
Other than the phone support, this company is great and it is worth the money I spent over the last six months.
Maria, we're wanting to win that extra star from you! We understand that you've had an exceptional experience with your Social program and that you've had an exceptional grid that turns followers into customers in no time. We've taken your feedback for your recent marketing program plan changes and a member of our management team will be reaching out to see how we can win the extra star; go above and beyond.
I'm happy to complete this survey and share that I have had a good experience with this company. They took over our social media marketing and have done a good job having our ideal customers follow and engage with us. Positive attitude and great customer service.
Robert, thank you for your feedback. We are thrilled to hear that your social media marketing is producing highly qualified leads and we're happy to have you as a valued customer!
Love working with adam, he is one of the best people to work with there! Always answers my questions, shares really realistic expectations and just works with you one on one. My online store has been doing AMAZING since i have been working with this company and adam. Thank you for all of the effort.
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Adam, we're sorry to hear that you've had trouble running daily reports. We can see that a member of our team has already reached out to you to walk through your concerns and ensure that it's addressed. If you require further assistance, please don't hesitate to reach out by emailing hello@whyunified.com