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Wheelster has a rating of 4.48 stars from 25 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wheelster most frequently mention customer service. Wheelster ranks 13th among Hoverboard sites.
I bought a Hummerboard for my son last Christmas. After 2 or 3 rides, it had a malfunction. I called Phil and he answered right away, asking me to ship it so they could look at it. It only took a few days when they had it in hands, and they replaced the faulty parts. Greg even took the time to sens me a pictures and explained to me what caused the damage and how to prevent it next time. Their customer service is undoubtedly one of the best I have ever seen. I highly recommand buying from them, they really care about their customers. Great quality products, great people running this business.
I placed an order for an electric board on Wheelster's sister site electricskateboard.com on May 25 2022. Two hours later I received a refund from Wheelster to my PayPal due to the board not actually being in stock. I've attempted to reach out to the team (text and email) to see if they have any similar boards in stock, and I have not received word back. I would suggest trying to reach out to them before placing an order since the site doesn't specify if the product is in stock or not.
I bought a Hummerboard for my son last Christmas. After 2 or 3 rides, it had a malfunction. I called Phil and he answered right away, asking me to ship it so they could look at it. It only took a few days when they had it in hands, and they replaced the faulty parts. Greg even took the time to sens me a pictures and explained to me what caused the damage and how to prevent it next time. Their customer service is undoubtedly one of the best I have ever seen. I highly recommand buying from them, they really care about their customers. Great quality products, great people running this business.
Tip for consumers:
If you buy from an online company based elsewhere, you will never have the quality of their customer service. You buy from a local company, and you get the respect and service from a truly unbelievable local company. Phil and Greg are just amazing at what they do. I highly recommand buying there.
Products used:
Hummerboard, Camo.
Simply to mention how quick and effective is the customer service. I had a minor issue and the team was excellent to help me.
I ordered my daughter's hoverboard online and the delivery went smooth and the product is great.
I want to say a big thank you to Philippe because every time I called or sent a question, he always kindly replied back pretty fast and was so helpful and took his time to answer any question.
I'm greatly satisfied Keep up the good work!
Helen
Recently given to my 9 year old son, this scooter is doing very well and is easy to use. The quality of the materials is there and the ride is very good, even for an adult! If you have any question the service group is there and reply shortly. My son love it!
Réponse rapide à tout nos questions, site très bien fait et j'ai très hâte de recevoir ce superbe achat!
Tip for consumers:
What do you think would have been helpful to know?
Products used:
Shoes, jackets, belts, cosmetics, etc.
My 2 sons have been very happy with their overboard for over a year, one of them probably forced the charger in and result was a defective charger. After narrowing down the problem, they sent us one free of charge. Highly recommend for the product and service.
I had the chance to be near the warehouse, I was able to see and try the product before buying it. I wanna upgraded from my Segway nanobot L2 for à faster and to improve the distance, when I phone I talked with Phillippe that answer all my questions.
I Am very satisfied of the service and product, I highly recommended Them.
L'employé qui m'a servi étais très gentil! Il connaissait bien ses produits et m'a offert un très bon service! Je recommande ce magasin à tout le monde
I placed an order for an electric board on Wheelster's sister site electricskateboard.com on May 25 2022. Two hours later I received a refund from Wheelster to my PayPal due to the board not actually being in stock. I've attempted to reach out to the team (text and email) to see if they have any similar boards in stock, and I have not received word back. I would suggest trying to reach out to them before placing an order since the site doesn't specify if the product is in stock or not.
Tip for consumers:
Contact the company before placing an order, or you might be getting a refund for a product that isn't stocked. Or shop elsewhere.
Products used:
Nothing...
I ordered 2 hover boards during the mail strike. First of all while I was looking on there site. And a sales rep or owner. Poped up and helped me out tons! Not to mention got them to my door in 11 days :) their gorgeous camo and gold and I cant wait for the boys to open them on xmas :) Thanks Wheelster... super happy customer!
Last Christmas, I bought my daughter a hoverboard from Wheelster! Great product,
Great quality, great fun! The product arrived fast, and my daughter (7 years old) had no trouble learning how to use it within just a few hours! Great buy!
Very good service from Phil!
Good price
Lot of models available
Shiiping fast and free
Web site easy to navigate
Exactly what I ordered and am truly happy with my purchase. The customer service team was there to answer all of my many questions and came very quickly to my aid when I hit a snag during the ordering process. Resolved quickly and efficiently! Thanks Wheelster... I will be back again!
Its very nice to be able to write a review like this. To start with the hooverboard is really cool. My son loves it! Its way more solid than I expected. The real experience here is in the customer service. I ended up with one that had a manufacturing defect. These things happen. My concern was now Im dealing with a business online and no place to bring it physically that I might be given a no end run around, but they were amazing. He took the time to go over any possible troubleshooting. It still didnt work so they with no grief at all sent me out a new one quickly and supplied return shipping as well. I was really happy to deal with them and would certainly recommend them to anyone.
I spent months looking for the most suitable hoverboard (s). Such as size, quality, price and warranties.
Wheelster gave me everything I needed to know and why, as well as a deal I could not pass up!
I'm very pleased with my purchase and highly recommend Wheelster to everyone!
Thank you
Best product! This self-balance board is safe to use, protective features and safe riding tips are guaranteed effective for the users. Nice one!
This hoverboard is amazing my friend has one, he taught me how to use and I learned just an hour. Now I enjoy my own hoverboard. Great Product!
Great hoverboards. I bought one of Wheelster's hoverboards for my son and he really enjoys it for getting around the neighborhood!
I ordered a hoverboard (WHEELSTER Classic Hoverboard 6.5" Black Midnight) for my daughter for Christmas. I was worried about receiving my item on time with the postal strike, so after placing my order on Nov. 23rd, I contacted the company to find out when I should be expecting my order (I wasn't sure where it was shipping from...). I received a fast reply confirming my item was in stock and shipping out promptly on Nov. 24th! I received my item on Nov. 30th. Obviously, my daughter hasn't tried it out yet as it is a Christmas present, but I'll be sure to post some feedback on here once she has! Their website was great and easy to find the right product. Finally, I'm very happy to be encouraging a Canadian company!
I bought hover board from this guys! I got a very good discount and my boys loved it. My kids are using their hover boards for months now and we got no problems. This is perfect gift for your kids. Safe and cool!
I shopped at their store here in U.S. hooverboard.com, great customer service. I love the unique design, If I would have to compare their product, I would say they are like apple for Hoverboards
This product is simply the best self-balance board I ever invested. Nice and truly amazing! Congrats guys...
We love this hoverboard brand, very impressed with the quality of the build of this thing. This brand is just so amazing! Absolutely loves this 100% safe brand and again thank you so much for making this hoverboard.
I asked "Phil" about the inconsistency between Wheelster's shipping policy on the Best Buy website, which states "Seller offers free standard shipping on all orders.", and what happens when going to checkout, which is $34 shipping charge. When I asked "Phil" about this inconsistency, he told me to take my money elsewhere. LOL. Thanks Phil, for the clarity on where not to shop.
Hi Z. H. I told you the information on the site was incorrect, that we were looking into it and tried to offer you a good deal. Nothing was enough for you, well yes, you are free to go shop anywhere.
Just wanted to clarify we ordered 2 separate boards and they had neither color in stock. Plus we ordered a cart to go with it and in all of my communications back and forth never once was it mentioned they didnt have the cart in stock either till the day my orders were actually supposed to ship which was almost 30 days after I placed my original order... I received a phone call stating there had been a screw up with my order and the cart was going to be another 2-3 months!
My credit card was charged the day I placed my order instead of like most other companies do waiting till order is ready to ship.
They do not have the stock they advertise to. Kept getting excuse after excuse over a month later still no hooverboard yet I was charged immediately!
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Hoverboard Canada | At WHEELSTER we are passionate about creating insanely awesome carving machines that incorporate the best hoverboards concepts with latest technology and built for ultimate hoverboarding experience.
Thank you Mylene! :o)