WhatGeek

Buying here was such a great experience, easy payment, super fast delivery and great packaging. The product arrived in perfect conditions and I couldn't be more happy with my product

Customer service were fantastic all throughout the shopping experience, prompt and direct with their responses. No fluff, no smoke and mirrors and will likely purchase another product.
Delivery time is "long" compared to what we are used to nowadays always expecting next day deliveries, but for the money I saved waiting a few days didn't hurt!

Placed an order for 1 device, immediately realised I wanted a different device. Contacted them via email requesting the swap and they said sure it'll be no problem. Confirmed the swap. My order was swapped from priority processing into normal processing which I considered fair because they had to do extra leg work to amend my order. I received no updates for over a week, and contacted them seeking an update, and received an email after a few days saying that my device would be shipped in 5-8 business days I waited 10 business days and got in touch with them, and they said it would be shipped shortly and apologised for the inconvenience, offering me a £5 discount for the delay (this discount never materialised). Once the package finally arrived over a month after placing my order, it was the wrong device. They had just sent the one I initially ordered, no effort to swap as discussed. Would not recommend purchasing from them unless you have no other option. UPDATE: I have been instructed by their customer service that I should commit fraud in my customs declaration for the return item, and that I will be liable for the customs charges. Absolutely pitiful. Unedited returns instructions: "Return Instructions: Please indicate your order number on the outside of the return package. 1) Return the item with the original box, cable, and charger. 2) Use a local shipping provider to ship the item back to us (do not use EMS, DHL, UPS, or FedEx). 3) Carefully wrap the item with bubble wrap to ensure it does not get damaged during shipping. 4) Declare the item as "Keyboard" and declare the item value as $17.5) Send us the tracking number (we will notify you when the package arrives). Please note: During return shipping, the customer is responsible for any customs fees, duties, or tariffs during the return trip to our warehouse. In these cases, we will deduct the customs duties from the refund amount you authorize." DO NOT BUY FROM WHATGEEK

Had no idea when the product was going to be delivered, but got here in the end. Great product (although I keep it wired and need to unplug/replug it in every day - mabes customer support would contact me?). Basically, all good with reservations.

I like my device. Unfortunately there are no instructions available for connecting the 2x wireless handsets and/or micro hdmi to the tv, contesting can play on a larger screen.