Western Union

I'm advising all Nigerians and Africans abroad to deviate from using western union to send money transfer to their loved ones in Nigeria and other African countries because of racial profiling. For quiet sometime now, Western union has been racial profiling Nigerians whenever they tried to send money home to support their family members back home in Nigeria. On two occasions I tried to send money to friends and relatives in Canada and overseas, they ask me for my country of birth, whenever I tell them that I was born in Nigeria, they refuse me service. I want to categorically send a sound message to western management that theres a class action lawsuit in the works for racial profiling and harrassment of innocent Nigerian customers trying to use western union to send money transfer and we experience racial profiling. We are in the process of retaining an attorney for a class action lawsuit. I have setup a facebook account to fight western union for discrimination. When does a country of birth became a requirement to send money transfer to love ones? Whenever you tell western union that you were born in Nigeria, you are refused service, and you're being treated like a criminal. Nigerians have been patronizing Western union for decades and we've spent millions of dollars on fees for sending money
Through western union, there are millions of hard working Nigerians and they dont deserve to be treated like criminals. To this end, I'm advising all Nigerians and other African people abroad to boycott Western union for money transfer because they're ignorant and ungrateful, we're no longer going to be loyal to them. Western Union does not deserve our business. Please use other money transfer services like moneygram, world remit or through your local banks.

I will never use them again i hope the company folds. This company is used by people who do fraud and scam people out of there money.

Bad customers service EVER W U. ONE OF THE WORTH EXPRINCE EVER I HAD IF YOU WANT SEND MONEY. PLESE. FIND YOURSELF SOMETHING ELSE

I am so happy for the using the western union app. I recommend most of the people download the western union app please thanks

I live in CA and have friends from Nigeria and Ghana, those I used to visit before Covid-19 and those on the Continent. Covid-19 really negatively impacted my friends but I seemed to have really benefited financially from it and wanted to start sending money while helping my friends here as well. Friends here suggested Western Union. My first couple of transactions were bumpy but ok, then they took my money. I finally called since my friend didn't receive and they asked me lots of questions and accused me of scamming. Then they canceled my transfer and told me I would get my money back in my account in about 7 business days. I had to file a complaint with my bank to get my money back.
I told them what I am here to say, I have had enough of RACIST companies like this. I have a Masters degree and all my friends are here in school or have degrees and so are the people I was trying to help. The amounts I sent were well below policy and no other WU policies were broken. DON'T USE WU Services. Corrupt companies like this will soon go bankrupt, go out of business. WU will collapse and END. It is time for them to END so don't do business with them to speed their END along.

I purchased a Western Union money order that was lost in the mail. I followed all of the instructions on the back of the money order referencing a Western Union money order tracing request which included providing the original money order receipt and enclosing a $15.00 non-refundable processing fee. The instructions also noted that at its discretion, Western Union may deduct the fee from your refund if it, the $15.00 service fee is not enclosed... please allow 30 days for processing. Per the instructions, I sent a check for $15.00 which was cashed by Western Union. In return, I received a check for $7.00, citing that since my money order was over 1 year old, per the terms of their service contract, a $18.00 service fee was deducted. Mind you, this "service contract" noting that if the money order has not been used within one year of purchase date is not found on the front or back of the money order. Mr. J L, Legal Analyst, if you're going to publicly document this information, as I filed a complaint with the Better Business Bureau, it's important to know your product. Western Union did return the $15.00 processing fee. The $18.00 should have never been deducted to begin with. It's not about the amount, it's the principal. Again, know your product, and if you're wrong, learn from your mistake and make it right. The customer service reps are awful. In the letter received from the Legal Analyst, he stated that the service contract is on the back of the money order. Stephanie at least that's the name that she gave me, a CSR, said no, the service contract is on the front... know your product. Complaints aren't bad... learn from them.

When using app and the receiver unfortunately lost their ID you must cancel the transaction and fees you paid will not be refunded.

Horrible customer service, horrible online and app support. Incompetent agents!
Stay away and use a different company!

Customer service is so difficult to deal with! Middle Eastern with heavy accents! Can't understand. Don't use, worse company to ever deal with!

Western Union tries to hold your money as long as possible because they gain money when they keep a transaction on hold.

Sorry by mistake all good very nice site I thought wrong thank you really appreciate to get your service

Nothing else can be said, they charged the receiver lots of money for receiving it without telling me

Here is the copy of my letter sent to the Western Union, which is self explanatory/ Search about Western Union settlement and you will find out how this company have taken millions of dollars from their clients. "Greetings, there is a long story of corruption and no one can deny it. I have sent $45,000 via Western Union and received back on U$20,000. I put this behind me and continue to use your company

I have sent you the numbers of the transactions, the amount and the date of the transactions, yet your company gave me only 4 transactions within four months, skipping 36 months of transactions. I really don't know what else to do but to look for an attorney and bring you to court to present the records I'm entitled to.

Western Union has had a reputation of fraud that caused billions of dollars in losses for your clients. In my particular case I have proof that the money was cashed out, I'm just asking you for the income tax records and your company is fraudulently presenting a 4 months records when I asked for a 3 years records. Not to mention that at every request your company maliciously request another document from me and start the date of the research 2 weeks after the original request and it did so on and on and on, until it ran out of excuse and time and presented me with a 4 months records.

I know it is easy to send money via western union and it is easy to lose it too... I hope that people, myself included, find an honest means to send money instead of being ripped off by your company time and again. Your campany took over US$45,000 from me and settled with U$20,000.00 and in this missing transaction, different from the original rip off, you are omitting over US$6,000 for one client and a few thousands dollars more to other clients. Your company has stolen and caused me enormous grief." I hope people understand that the small fee that is charged and the convenience that Wester Union offers, does not pay for the fraud your company is embedded with and the enormous loss and suffering your company causes.

The lure of the international funds transfer market is great, and here's another phony trying to take advantage of us all in claiming to provide the service.

There are now more than a hundred websites and corresponding apps that claim to transfer your funds overseas, some to a bank, some to high street office, some to your bitcoin wallet.

Now Western Union, a US 19th century survival that has been ripping people off with outrageous fees for years, is trying to compete in the same market that skilled cutting-edge fintech products compete for. Western Union is hopelessly outclassed.

The best of these services use blockchain to make rapid transfers at a high level of security without demanding excessive paperwork.

Not so Western Union, which treated me to a half-hour long registration process only to inform me that it "could not complete the transfer." This was from a registered bank in the US to one of their own cash delivery bureaus where I live.

What possible security risk could there have been? Western Union managed to find one. Like so many fake money transfer operations, this dinosaur can't be bothered to implement the actual security regulations, so they simply set up a series of arbitrary road blocks thinking that this will constitute compliance.

What these fakes don't understand is that security is expected to support the business process, not to prevent it. You can't claim to be in the funds transfer business if you keep finding reasons to not transfer funds.

Let's all look for the Bitcoin-based fund transfer services to move our money in the future, and let these struggling antiques like Western Union, PayPal, and Money Gram finally disappear -- as they should have 20 years ago.