WebyShops

I bought 3 mini 14 magazines and one was defective. I called and was directed to contact the manufacturer. I left the manufacturer a message and was informed that they would call back within 72 hours; they never did. I called webyshops.com customer service again and Derek honored the manufacturer's lifetime warranty by sending me a new magazine... no charge, no shipping, no returning the defective mag. A+ customer service in my book. They always have fast shipping too. My only gripe is that they don't carry everything I ever need; otherwise, they'd be my only online store.

I ordered a couple of rechargeable flashlights because the picture made it appear that the flashlight simply slipped into a wall charger. Not the case. The charger is cheap plastic and the battery must be removed from the light and placed in the charger. Totally defeated the purpose of my purchase. I have battery chargers. I wanted a light that was readily available and easily charged. Disappointed in the charger and the quality of the light beam. The flashlight is well constructed but lacks a good focal point. Ordering and delivery were acceptable. I'm just disappointed in the product.

I ordered 2 items from this website, one was on back-order. They contacted me within a day or two to tell me that one item was out of stock and asked me how I wanted to proceed. Did I want to wait and receive both items at the same time, did I want the first item shipped now and the second item shipped when it came in (which was expected within 4 business days) or did I want to cancel the second item. Now that's great service! I choose to receive my order in 2 shipments and that's what I got, and within the described time frame.

The website itself wasn't great. I found it difficult to navigate. However, I wound up ordering over the phone, and the person who assisted me on the phone was fantastic. Not only did he explain to me the cheaper and faster options of how and where to purchase, but when we saw that there was only one item left in stock, he put me on hold to retrieve the item, to make certain he had it in his hands before completing the transaction. It shipped faster than expected, and arrived perfectly. The website itself could use some redesign, but the company is great.

I got a Leopold "Ultimate Slam" scope and had a great experiance! No problems at all! Great communication, fast shipping, good price, etc. I will definitly be back.

In reading some of the negative reviews (and being in business for over 30 years), I know that occasionally things do go wrong and it's my (the owner's) responsibility to make it right as fast as I can so the customer will be happy and hopefully come back. Even if they don't return, I need to fulfill my end of the bargain because they hired me to do it and 'Karma' is a b#@*h!

I have also learned this: Sometimes you will NEVER make some people happy regardless of what you do!

I ordered two types of magazines. The order seem to have been promptly processed and I was immediately notified by email. After a period of time I was telephoned inquiring if I still wanted the magazines -- Yes, I do. Eventually I was notified by email that one kind of magazine was in and shortly after I received one set of magazines although the price for the first order was higher than initially advertised -- nevertheless I am grateful to have them; the other set of magazines still is on order. I was told that the price for the second set, when available, will be as advertised. That's good. Overall the site/telephone/email experience has been very good and the delays, given the present situation, probably inevitable..

The order was shipped promptly. However after less then a week the SureFire light on the M900v failed. When I contacted the company the rep said I would need to ship it back on my dime and would take "several" weeks to get the replacement. Huh? He also stated that I would have a better chance of getting the issue resolved through SureFire. Wow! It still took over a week to get it repaired through SureFire. Pretty bad customer service for a $700 product that failed in less then a week and manufactured by one of the leading companies in the industry.