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How would you rate Webkinz?
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Canada
1 review
1 helpful vote
Follow Bronlynn B.
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IF YOU LIVE IN CANADA DO NOT MAKE PURCHASES FROM WEBKINZ/EGANZ. I tried to buy a membership. To which it failed so they ended up charging my credit card 7x over and my debit 3x. When I emailed eganz the customer service I received was disgusting. They blamed the issue on me for using my debit! Even tho I used credit as well and told me to just wait and the money will eventually be returned. On top of this they did not apologize or help me get a membership. Now I have to wait to be refunded 660$

Date of experience: June 30, 2020
GB
1 review
4 helpful votes
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Miss it
August 4, 2016

I remember playing it when I was a little kid and I loved it! I always begged my parents for new webkinz and had deluxe until I grew out of it and moved onto different games. I can remember i was trying to get the full set of the donut costume and was asking people if they had the shoes, I got banned for a month from chatting and trading just for asking that. After that I lost interest. I logged in today and see that you have to have deluxe to chat, trade, etc. All of the good clothes are off limits to free players. A game where I have to pay to talk to people is not one I would like to play. I was excited to see the games I used to enjoy. But guess what? They're all deluxe now. Webkinz is just looking for money now. I really wish it was back to what it was like years ago.

Date of experience: August 4, 2016
Canada
3 reviews
3 helpful votes
Follow hiiiiiiiiiiiii m.
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It sucks :(
October 12, 2015

Okay so i found out that i paid for a mazin hamster a long time ago but little did i know they shut down mazin hamsters:(
Also why do i need a membership i already paid for the animals
Also why do members get so much stuff
I am sad to say webkinz isn't fun like it used to be when it was old now i barley play because why am i wasting my money on something if i'm not even a member webkinz used to be fun i hope others feel the same way thank you for your time

Date of experience: October 12, 2015
North Carolina
1 review
8 helpful votes
Follow Elizabeth G.
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I made my account in 2007, and man were those the times. It was the best website to play on. I have so many rare and old items, along with multiple pets. I remember my sister and I used to get on at the same time and play games together. I recently logged on today to see if they had fixed some of their problems like the new update, and I am very disappointed. It is very sad to see what it has become. I could deal with some updates like the vacations and somewhat of the deluxe, but webkinz, you have gone too far. You have succeeded in making an original player quit because you ruined the game. I do not know if that was their goal with the decade anniversary to make older players quit, but I feel very guilty knowing that I wasted a lot of my money and my parent's money. It makes me really sad to log in and remember all the good memories and know current players will not have those because the game is so glitchy and money hungry, not to mention covered with so many ads. Do not waste your time or money on webkinz, it is not worth it.

Date of experience: April 5, 2016
Illinois
7 reviews
28 helpful votes
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At least getting a Webkinz will always be better than just FLUSHING YOUR MONEY DOWN THE TOILET.
Webkinz used to be cool, but it doesn't take a while to realize that it's for babies. But still, sadly, I have 16 Webkinz now for some reason, and 16 year olds admit to playing the game on Youtube, and people are always pretending to make out and have sex on Webkinz (You know, those people who can't get laid IRL and instead have to whack off to pixels in the shape of a dog making heart emoticons in front of a complete and total stranger).
Webkinz is basically a giant pit your money will fall into time and time again, but soon, you ironically realize you're not getting anything out of it.

Date of experience: September 6, 2013
New York
1 review
1 helpful vote
Follow Carolyn W.
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Complaints about Webkinz Site - Great idea but unfortunately the site rarely works! You can't reach a live person so forget customer support. The company's FAQ responses place the blame on the user's system - browser, etc.

When I first went on the site almost one year ago, I did not experience the problems I'm having now. I assume that the Web site can't handle the volume and the company seems to be doing little to resolve this issue. I've now found a lot of similar complaints going back to 2007.

Date of experience: January 4, 2009
Kansas
3 reviews
8 helpful votes
Follow Chloe A.
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Webkinz is a great online game for kids. In addition to being a website, there is also a line of plush animals with codes so you can play with them on the site. Unfortunately, more and more features are becoming only for Deluxe Members. In order to be a Deluxe Member, you must pay a recurring monthly fee. But, now, if you sign up for Webkinz, you are allowed one free pet, either a cat or a puppy. All in all, Webkinz is a great website for children to have fun.

Date of experience: January 11, 2014
Kansas
1 review
6 helpful votes
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This is a plea
September 18, 2017

Hello. I am an 18 year old female that is still in high school. I am bored a lot so I play on Webkinz. It angers me that recently, they changed it so only deluxe members can purchase rooms. That is disturbing. I wish that webkinz would put rooms back up for purchase for all animals alike. I have all this kinzcash and i can't spend it on a room.@ WEBKINZ PLEASE CHANGE IT BACK I BEG!

Date of experience: September 18, 2017
California
3 reviews
2 helpful votes
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Fun games to play for adults and children. They have learning opportunities and the games are changing. Very safe for children.
The downside is that you must either purchase a stuffed animal or code or become a member to access all of the features.
This site is consistently of good quality and keeps the play interesting.

Date of experience: December 18, 2012
Arkansas
1 review
5 helpful votes
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I used to play webkinz as a kid, it was fun to take care of my pets. Now I can't even access my old account anymore. I made a new account but I can't even log onto that account anymore, I think they removed it because I stopped playing for a week. I only stopped playing it because a lot of the games were for deluxe membership, and the game kept freezing. The site also logged me out randomly and I had to log in multiple times. Overall it was a very frustrating experience, clearly their site does not work and all they care about for sure is money. The site is also very slow. I feel bad for all that money my parents spent on those toys. Now it is a waste. I will not create a new account nor will I want to come back. At least I still have my old webkinz toys, I just won't buy anymore from webkinz.

Date of experience: March 30, 2016
Canada
21 reviews
97 helpful votes
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Usually I would say 1/4 for these kind of sites but my little sister learned alot from this site, even some sutff I wish she didn't (now she bugs me that fairy's are real...) the pets are pricey and they rip you off with that pet of the month because I have overheard my sister being mad because she didn't some toy thing because she already had that pet and you had to activate it on that month.

They are pretty expensive but if you look at it like this. You only need to get one a year, they make easy to find and pretty cheap gifts that actually do something a bit useful (makes silence in the way they will leave you alone till they are bored).

Also like the guy below, the servers they use are old and don't work well, and customer service say that you need to update you flash player or system, and even after that it won't work so that is also why I dropped it from 3/4 to 2/4

Date of experience: March 26, 2010
Minnesota
1 review
5 helpful votes
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Change it back!
January 25, 2017

When I played it when I was younger it was free. I could play all the games whenever I wanted. I would love for Webkinz to get rid of the memberships.

Date of experience: January 25, 2017
Florida
1 review
0 helpful votes
Follow Paul N.
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It is sad that now the site barely even functions. It constantly tries to load ads, and even limits you for not even having a DELUXE account. Before, a deluxe account was supposed to add more things, not limit the things you could do in the game already. Even at that, before it wasnt required to have a membership. Regardless its largely unplayable atm because of the immense lag. From looking at task manager it seems to be a memory leak - Memory usage constantly increases as its open. From 1,000,000 KB - to 2,000,000 KB it just keeps going, meanwhile trying to load ads constantly bringing the game to a freeze. It's kinda sad, back in 2006 the game wasn't like this.

EDIT: I fixed the problem, but it involved a use of an adblocker. Without adblocker the game is unplayable and does precisely what I said. That aside, the game is nice, and I believe I was harsh on the rating. The times this game gave me as a child were priceless. Though still ridiculous why videos must load in and cause the game to freeze without adblocker on.

Still, yes. Deluxe is supposed to add more. But luckily all you need is a membership and you have access to most things. However sad to see games we could play before cannot be played without deluxe membership, and for some reason you can't buy certain items in the curio or Wshop without it.

Without these complaints, the game has to be one of the best casual games out there, especially for kids. Good, addicting fun, with events and things to do.

Date of experience: May 30, 2017
Oregon
10 reviews
44 helpful votes
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I used to love this website. I mean, on it 4 hours a day kinda love. But 1 day, it wouldent let me go into my room! I had to by a whole new pet just to enter. Then it kicked me out again! I would love to acually play on there again, IF ONLY THEY WOULD LET ME!

Date of experience: December 11, 2010
Pennsylvania
1 review
0 helpful votes
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Love it all!
October 15, 2022

From the cute stuffed animals to the fun game for kids, this is an overall great product for children!

Date of experience: October 13, 2022
Connecticut
1 review
5 helpful votes
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Hi Sue and Liz
February 16, 2016

Hi Sue and Liz! I can not agree more! I HAVE HAD WEBKINZ FOR MY CHILDREN THEIR ENTIRE LIVES AND CONTINUOSLY BUY THEM! I DID NOT INVEST HUNDREDS OF DOLLARS IN STUFFED ANIMALS TO ONE DAY BE DENIED ACCESS TO THE BEST WEBSITE MY CHILDREN HAVE EVER BEEN ON! I AM NOT PUTTING ANY MORE MONEY INTO THIS RIP OFF OF A WEBSITE! IF MY KIDS WANT TO SPIN THE WHEEL OF WOW OR VISIT THE CURIO SHOP TO FIND THE GEM OF THE DAY THEY SHOULDNT HAVE TO BE CONCERNED ABOUT GLITCHES OR PAYING MONEY! I AM APPALED!

Date of experience: February 16, 2016
Illinois
1 review
3 helpful votes
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Well I loved webkinz..
November 25, 2014

Well I loved webkinz. Until I forgot my password to my account I don't have a secret code because well I moved and I lost them, webkinz refuses to help! ITS STUPID!

Date of experience: November 25, 2014
Canada
5 reviews
23 helpful votes
Follow Angela M.
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So my family has been active on Webkinz.com since 2008. It has mostly been a very positive experience. I was skeptical about safety and security at first but learned that there are many safety measures in place to protect the kids who play on it. I also had worried that my kids would want the stuffed animals so that they could then just play with them online but the animals themselves are used all the time for play. They are a great value. The games on the site serve a range of children's ages and abilities. The rooms are cute and completely customizable. There are fun daily activities and one of my kids' favourite things are the monthly "music videos" that come out.

Many areas of the site come can be accessed with the purchase of an animal and entering its code but it is worth noting that some areas still need other purchases to be accessed (some virtual, some through other product... or specific product).

The one thing we *have* found frustrating over time is the difficulty involved in connecting with friends. You have to know what colour area they are in and if you do manage to connect, it is hit and miss as to whether you will actually get to visit for long or if you will get booted out or have the thing freeze up. If that feature worked more consistently, I would give Webkinz the 4th star hands-down as there is no doubt that we've gotten good value just from the stuffed animals alone: no doubt my kids will grow up and keep at least a few of them.

(I admitedly sneak into their accounts to play games too... and I know I'm not the only parent doing that. The games are easy enough for kids but still fun enough for grown ups ;)

Date of experience: July 29, 2011
New Jersey
11 reviews
28 helpful votes
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Honestly, there's nothing to complain about on this site. It's awesome!

Date of experience: September 22, 2012
North Dakota
1 review
0 helpful votes
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$#*!ty
February 25, 2025

You guys can even answer emails and that's the ONLY way to contact you, whats the point of even putting it as a suggestion? It's been 2 years, $#*! your website fr, delete if you can't even help your "customers"

Date of experience: February 25, 2025

Overview

Webkinz has a rating of 1.8 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Webkinz most frequently mention and deluxe membership. Webkinz ranks 91st among Parenting sites.

service
3
value
3
shipping
3
returns
3
quality
3