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Wayfair UK has a rating of 1.4 stars from 133 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wayfair UK most frequently mention customer service, next day, and delivery date problems. Wayfair UK ranks 190th among Furniture sites.
No positive highlights yet
Henry arrived at the exact time the booking was for.He certainly knows his stuff! Assembled a quite tricky table and chairs set expertly. Polite, very friendly man who I would highly recommend. First time I have used the Handy site, but it certainly won't be my last. Like a breath of fresh air finding such a great site. Thank you Henry!
Failed to deliver even close to there estimated delivery dates. They dont deliver on weekends and. Couldnt be home for following delivery dates and wouldnt allow myself or there customer "help" staff to change delivery address. Charged £20 for there poor service!. Wished id never bothered with them and hopefully know one else will.
Henry arrived at the exact time the booking was for.He certainly knows his stuff! Assembled a quite tricky table and chairs set expertly. Polite, very friendly man who I would highly recommend. First time I have used the Handy site, but it certainly won't be my last. Like a breath of fresh air finding such a great site. Thank you Henry!
Products used:
Table and chairs
Excellent customer service. They are very professional, fast service & they solve any issue with any product you ordered with them
Tip for consumers:
If you have problem with the product.. contact them online with image of the problem and they will sorted within 10 mins
Products used:
Refer to images
Perfect job and very experienced handyman did the job perfectly neatly and tidy will recommend to everyone
I can't praise this company enough I've had furniture delivered from other places but this one deserves 5 stars everything I've ordered camd in first class condition delivered when they said it would and customer service is first class think Il furnish my flat with all their stuff it's brilliant
Products used:
Furniture
Bought cake stand was told it will be delivered on the 3rd, it wasn't. There was no text or email. When item got here its too small, rang c/s, am told £4.99 if i print a return slip n £9.99 if they have to to send a slip. I can't return at the post office.
Great place to shop many choices from low to high price friendly customer service and understanding unique and unusual items reasonable price free delivery over £40 very quick delivery quite amazed with there products good quality and styles
I recently took delivery of an artificial plant, both the article and courier service were first class, but I was appalled at the massive amount of plastic sheet packaging- surely there is an alternative!
I started buying from Wayfair late this year (2018), my first purchase was a table and chairs, and I wasn't disappointed. The assembly was relatively easy and the quality of the goods is better than expected. Since then I've purchased numerous pieces of furniture and the quality is excellent. I had one problem with the delivery as Wayfair use various couriers, the speed of customer service sorting out my issue was impressive, they even called back after it was sorted to make sure everything was okay. What I like the most is the choice of furniture and other things. They appear to sell most household goods all in one place. So far, so good!
First time I used Wayfair and can say I'm very satisfied with their service and delivery. I purchase a TV Stand and it was as described. Would recommend using this company and avoid gobuydirect as they let me down by lying to me about the product being discontinued and holding on to my money for nearly one month. With this company Wayfair, I ordered the TV of my choice on a Monday, it was dispatched by Thursday and delivered on the Friday (as stated on their delivery advice note).
Would recommend and buy from this company in the future!
Tip for consumers:
Easy to use website, good all round communication between supplier and customer. Was advised when my item was being dispatched and had tracking device.
Wayfair has everything, I love to look for great deals, and the quality of everything I've bought so far is great.
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