Watch Warehouse reviews
Los Angeles, CA 90014, United States
I wrote an email to customer service about an order that was not processing. I never heard back from them. The order did process today.
Your order was placed today; 05 Jul 2019 06:34:49 AM you emailed us 6:58 AM PST and we open at 9 AM Pacific California Time, we try to answer emails as soon as we can but we answer them accordingly. Your order was processed today and we shipped it via UPS as you may have already seen.
If you checked the website the processing of orders is during business days and up to 2PM Pacific Time, for orders placed after 2PM Pacific Time it may get processed the following business day.
If you have any questions feel free to give us a call at 213.622.8200 from 9-4 PM PST Monday to Thursday and Friday from 9-3 PST.
I am hoping this is an original German made Lamy product with warranty intact. Will follow up after arrival
Customer Service told me I could delay shipping after the sale by calling in. I will do so to arrange shipping in about 10 days—say July 1.
The customer service did not reply my questions in 2 hours. However i needed the product so i ordered it anyway. Hoping it is the right thing.
Easy to use the site--Looking forward to receiving my mont blanc and seeing how the rest of the experience will be!
This is the best watch and pen company online that I've seen. Wide selection and excellent customer service!
The listing didn't have the nib size, it would be nice to see this explicitly stated in the listing instead of having to Google the produce by its UPC. Other than that, a good experience!
I signed up for your e-mails on line due to it saying that I would be emailed a code for an additional discount. I have yet to receive the email
The pen that I ordered looks beautiful, but the quality is not what it once was. It's lighter, almost like a typical ball point pen, and the mechanism doesn't have the usual smooth operation of Mont Blanc.
Abbey was very helpful on the phone with my questions. I am looking forward to receiving my purchase!
CC payment should be easier, had 3 declined transaction because the card details could not be verified accurately
I liked getting to the "point" of my purchase quickly and this was very easy. The free shipping is much appreciated too.
The savings over this product on other internet seller sites is unbeatable. The product is lovely and authentic. There was a slight hiccup with a miscommunication before the order shipped. It was cleared up cordially and professionally by a site representative. Overall, I would do business with this seller again.
So far, having just ordered, it was quick, simple and without any hassles.
Received the watch and I can say that this was one of the most positive online shopping experiences I've had. I definitely recommend Watchwarehouse. Good prices, fast and secure delivery and excellent follow up. I will use them again without hesitation.
I would have like to see more detail on the product description including nib size but thankfully resolved with a quick phone call with your representative. Hopefully the product ordered comes delivered as expected and in time.
Would not accept my initial payment method but still withheld my funds. Still waiting on my funds to clear.
I just absolutely love your pens, watches, and all products! Please keep me informed of any specials in the future as well. Thank you, Heather
Thanks to Abby, she was professional and helpful.
Items arrived quickly and perfectly packaged. Thank you.
Customer Questions & Answers
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