Overview
WatchMaxx has a rating of 4.6 stars from 2,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WatchMaxx most frequently mention customer service, great experience and fast delivery. WatchMaxx ranks 217th among Watch sites.
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I don't like shopping on line for items as personal as the watch I wear every day. However, in this case, it worked. The process was easy, the site was straightforward, and the response was quick.
The quality of the products is excellent and the time it took for me to get the watch was appropriate
WatchMaxx has an amazing selection of watches, all of which are very competitively priced. I appreciate the excellent customer service. A friendly and talented staff that responds to email, answers the phone promptly and seeks to enhance the watch buying experience.
Excellent service, fast turnaround, packaged very good. I was skeptical at first because the price was almost too good to be true. Far better than Amazon and other search options. I don't buy watches often but I would buy from here in the far future.
I bought a watch, Oris watch 40 mm Dia., but when i received, it is bigger than what i usually wear. So I decide to return. Now watchmaxx charge big restocking fee at $37.47. I understand shipping fee, but if customer cannot wear(too big). Size advertise is not accurate. Watchmaxx should not charge restocking fee. This is very bad, I would not buy from this company again.
Great watch! Great experience would order again. Good price
My order was placed with delivery to my home because I was able to modify the shipping address. It had to be the address of the card i placed the order on. I assumed i would be able to modify the shipping address to my business address in which i am at during the day. However, i was restricted from doing so. When I attempted to reach out to contact your organization, you were on vacation for two weeks. So, the three attempts were made and the watch was returned. Of course I wanted the watch, so I called when you returned and paid the additional $29.00 to have the watch reshipped to my business address.
Thank You
Mel
Very clean. In like new condition. Quick shipping. Wry good price.
Multiple Purchase at Watchmaxx, always come back for more. No complaints here.
Just what I was looking for. Arrived in a timely fashion
Would give 5 stars but signature is required, which I understand, but very difficult ro work with shipper and to be home all the time to get my watch. Allow customers to pick it up at local ups or FedEx stores.
Had an issue with the delivery that caused a bit of a problem. The end result was that the item I had ordered will be sent back from ups without ever being in my possesion. Watchmaxx was incrediblly unconcerned about my viewpoint as the customer and took the stance of "we could care less about your business". So many businesses make you truly feel like they appreciate your business and are really concerned about your entire experience. Maybe Watchmaxx will consider a change to this position one day and value its customers or potential customers more.
I played the hunt for the best price game and after I finally pulled the trigger on my timepiece, I chose WatchMaxx because of the reviews of other customers. They also provide their own extended warranty. I appreciate not having to pay outrageous fees to insure and ship… in fact, it cost me nothing and, on top of that, I got a slight reduction in price just for asking! I'm very happy with my purchase, as someone should be in this luxury category.
Watchmaxx sent me the wrong watch. It was supposed to have a blue face like what it shows online but it came in black instead. When i complained They said i had to pay to send it back ( shipping & handling) with insurance and then want to charge a restocking fee 3% or apply it to another watch. How do i know this other watch would be the right one? What a scam.! I have complained to them on 3 separate emails. They don't even dress the issue. So i cancelled the order and sent them the watch. Don't buy form these people.
I had a very positive experience with WatchMaxx. The watch I received for Christmas was simply too large for my wrist. I was able to exchange it with ease. They also held my new watch's shipping date until I arrived home from a vacation. Their customer service reps on the phone were always very responsive and efficient.
I'm extremely satisfied with the product and delivery options. My watch came with all the stickers and wraps intact. I'm glad that the stainless steel bracelet came in mint condition.
I also reached out to customer service for a question related to Warranty, and it was very easy.
Would definitely buy again and recommend to others.
Best deals on luxury brands, I have placed the order for my son's birthday who lives in USA. And I really like the way they serve on time delivery. Even the gift wrapping was really nice and over all its a great experience. Once again appreciate the time lines and ease of purchase.
I ordered a Tissot Gentleman watch from Watchmaxx in which I didn't like upon receiving. Returning and communications were no problem, and I received my money back without an issue. Delivery was fast and easy.
Watch was perfectly sized and packaged. Delivery was prompt and on time.
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- Brooklyn, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members