WatchesOnNet

I purchased a watch on watchesonnet. Cheap pricing! I initially had problems with shipment, however turned out to be UPS fault.
Watchesonnet customer service really helped in tracking the watch, and made it easier.

Hello. I received my Tag Heuer watch in a super time manner. Just a few days. Packaging was perfect, paperwork enclosed & beautiful original box of the watch.
I tried it on & thought the watch was too large. I emailed that I wanted to return & watchesonNet within a few hours sent me directions for return! Really amazing.
I am thinking that I will keep the watch because I love it and just saw it at Costco for $400 more! Thank you. I will decide to keep or send back tomorrow!

I must have tried to purchase a watch on this site since November 2020 through Feb 2021.
I found the watch I was looking for but I was never able to complete the purchase on their site.
The order could not get past where it says in the attached document: "Place your order now"
I have called their, so called, customer support more than 10 times, left multiple voice messages and emails and never got a single response. Their site appears to be a ghost!
So I went on different sites and was able to complete my business for the watch I was looking for.

Owners of this now defunct business now operate livwatches.com at same address. Suggest as I did to contact them if you need help or support should you have been unlucky to place an order with watchesonnet.com

I placed an order for a Tissot time piece, and within 5 days it was here! How's that for service! And it was packaged well for the long journey it faced.

I collect Tissot time pieces, and they are hard to find in Australia.

I will without question purchase from you again, world class service. Greg F

Today is Tuesday 16th of May 2017 and i placed an order since 8th of May 2017 with 2 days delivery and sent a bunch of emails to them and they have never returned any of them. Their phone number provided on the website goes to voicemail at all time. They are not bothered to reply and listen their answering machine as the mailbox is never full and the answering machine is switched to office after hours meaning someone is turning on the answering machine for calls received after the office hours.
This Experience is the worse experience i have ever had in my life for online stores. At least email customers or call them if you are encountering issues. Very Very Very Disappointing and Disrespectful.

I just received my new Cartier watch for mother's day. It is gorgeous! The customer service person helped answer all of my questions and was very professional and knowledgeable. I got my watch much faster than expected too. It was beautifully and authentically boxed in all of the Cartier red leather type boxes with authenticity certificates, etc. Obviously a genuine Cartier piece. I found this watch reduced in price pretty significantly from the Cartier website. I strongly recommend this site to anyone looking for great price on a luxury watch.

Very strange company. First- when every retail is open around holiday this company was closed for 4 days... Really guys?. Second- they charged me right away, but no confirmation emails, or ability to check status online. Again. Really? Third- on 12/25 phone message said call back on 26. On 26 message suggested to call on 27. On 27 I finally talk to person and was told that my order wasn't processed yet. Not to mentioned that i made an order with second day air... they promised me to get with shipping info back to me in couple of hours. I waited, call them several times no result. And now they closed for weekends. Still no email or access to my account.
I'm waiting till Monday. If no real proof of product being shipped, I will cancel the order and dispute charges through my credit card. Reading reviews I feel like all positive reviews are fake, as I highly doubt that normally operating company can act like that. Will contact amazon after that.

This is a bait and switch site, but that's not the worst of it. I ordered a Gucci watch for $486.00. A salesman called me and said that watch was not available but they had another similar one for $556.00. I wanted it for a Christmas present, so I paid for it. I received another call stating that watch was on back order. I requested my money be refunded. They told me they would give me a refund in 3-5 business days. It never came. To make a long story short, after several weeks of calling everday and speaking to their "Sales Manager" who kept assuring me their billing department had issued my refund and the problem was with MY bank, I called the Better Business Bureau in Los Angeles and registered a complaint through them. They interceded and I had my refund within two days. Buyer beware of this place!

I chatted with a customer representative before placing an order with Watchesonnet. He reassured me that the watch was in stock and ready to be shipped. I placed my order. A few days later I tried to check the status of my order and the website wouldn't let me check. I contacted their customer representative but this time they told me that the watch was not in stock and they would have to order it. 3 days later I received an email stating that my order was cancelled without any explanation. The item I ordered is still listed on its website as available, on sale and in stock. Watchesonnet.com is a shady business. I will never use it or recommend it to anyone.