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Since my last review, I went back to this VPN and purchased a 1 year subscription. For the past 2 months, the servers refused to connect and I praised their customer service before. However, now I can't say the same. I've been going back and forth with their tech support for almost 30+ messages in the ticket regarding my issue. Get this: They reply once a day so you can only imagine how long it took me to get through 30+ messages. I wasn't refunded for the weeks when the servers didn't connect and I feel like a cheapass if I even bothered asking. If they can't resolve my issue, I'm moving onto a different service. I gave it about a week or so before I finalized writing this review and to update the situation. The technician responded to me telling me that they are migrating most of their servers which is why most of them don't work. They didn't bother notifying any of their customers?!? The technician also didn't reply to my other questions regarding my issues with the service including when this "migration" will be over. I also submitted a ticket to ask about their policies on partial refunds since the website tells me nothing about anything. They never replied and closed my ticket. When I replied to the ticket again, no one ever answered me. I'm no longer supporting this VPN service.
Since my last review, I went back to this VPN and purchased a 1 year subscription. For the past 2 months, the servers refused to connect and I praised their customer service before. However, now I can't say the same. I've been going back and forth with their tech support for almost 30+ messages in the ticket regarding my issue. Get this: They reply once a day so you can only imagine how long it took me to get through 30+ messages. I wasn't refunded for the weeks when the servers didn't connect and I feel like a cheapass if I even bothered asking. If they can't resolve my issue, I'm moving onto a different service.
I gave it about a week or so before I finalized writing this review and to update the situation. The technician responded to me telling me that they are migrating most of their servers which is why most of them don't work. They didn't bother notifying any of their customers?!? The technician also didn't reply to my other questions regarding my issues with the service including when this "migration" will be over. I also submitted a ticket to ask about their policies on partial refunds since the website tells me nothing about anything. They never replied and closed my ticket. When I replied to the ticket again, no one ever answered me. I'm no longer supporting this VPN service.
While I still believe their customer service is helpful and quick, the service itself is just not very good. For a while, I've been forgiving issues I've had due to the low price, but a competitor that I previously left for VPN. Ht, has updated their pricing and features which now include multiple devices at a lower cost.
I'm sad to leave VPN. Ht as I've been using it for over a year and was considering purchasing a subscription. I have too many billing issues and many servers won't connect for me. I just want to move onto another provider where things just work when I need it to. Plus, their MacOS app has been in beta for well over two years. It's extremely buggy and impossible to use.
At first, this website seemed a bit generic and suspicious. For the price, it does pretty well. The application for Mac is a bit buggy, however, stable enough to connect and disconnect with very minor issues. You can connect to multiple devices with the individual (non-subscription) plan. Your'e not locked into a subscription but still get the features that most VPNs don't offer at this price. The customer service responds within the next business day and always helpful with issues I had.
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