Vivint

I'm paying for monitoring 2 months after I moved. Even though they turned monitoring off.

Trick is the requirement in fine print to give 30 days notice. I called and gave notice in November they did not mention this at the time. Got billed 12/1 called to find out why and then they informed me of the notice which i then provided so they get to charge me 2 months. Almost worth it to be done with them.

Hardware is mediocre, cameras go off/on online inexplicably sometimes requiring action on my part to reboot camera or server or control panel.
Had to reset the doorbell cam twice this required a torx driver that i happened to have, they don't provide so i guess they otherwise would send a tool or tech at your cost.

They took my money, gave out false information, wouldn't acknowledge their wrong, damaged my home. Will be filing a lawsuit immediately. Unprofessional, untrained, rude individuals. Management included. All the techs, Scott the rudest of all. Shut it down now!

After hours on phone troubleshooting our system, we finally demanded they send a tech out. We had to pay, and they said date out two weeks. Yesterday we waited 4 hrs as they said 4:00 pm to 8:00 pm arrival time. Nobody came and nobody called. They said he ran late at another appointment. Now it's scheduled for over two more weeks out! Very unprofessional and system has sucked.

Poor service - do not use them at any cost. We signed up for a monthly service, and when we tried to cancel they tried to charge us close to $400 in cancellation fees. They said that we signed a 3 year contract when we never did, and then just ran us around on the phone. They are a useless company, their service is poor, and they will give you the run around and try to scam you out of money. Choose another company at all costs!

Our initial service was great until we moved. We have now scheduled installation FOUR times and it's been cancelled by them the day of every time. The first time the technician straight up lied, said he knocked on the door and no one was home. There were 3 people here and a dog that barks anytime someone comes to the door. Absolutely ridiculous. If we weren't financing the equipment, I'd most certainly cancel and find another provider.

I moved to leave a domestic situation. The salesperson took possession of the equipment... over a year ago. They keep charging me for equipment and services I am not receiving, threatening to ruin my credit if I stop. How is this legal, pretty sure it is not. Hired a lawyer to fight this. Like selling me a car, the dealer taking it back in the stealth of night, then selling it to someone else and making me make payments.

I cancelled my service within the 3 days. It's 2 months later their still taking money out of my account. I no longer have the equipment they came and picked it up. I'm fighting with the company and the financial company. The financial company still has no idea I cancelled my service. They have done nothing but lied from the very beginning as far as monthly cost to you can cancel service and owe nothing if done in 3 days. Please find another security system company that has a better repetition.

We have had Vivint Security System for over 12 years and we are no longer under contract with them. We paid faithfully all these years and our son recently decided to put in a camera system for us. My husband is 80 years old and I am 75. The camera system saves us a lot of money plus we are also thinking of moving into an assisted living facility. I have contracted Vivint for the last three months (since March 15,2023 through today June 20th, 2023) and they will not cancel our service. I continue to receive bills from them. I have called, emailed, and written, and still, they will NOT cancel us. I think the only way you can quit Vivint is if you die.

System is garbage. Every time i lose power i have to reset thermostat. Door and system keeps going offline. Doorbell is so low can't be heard all over the house. Camera records but when you go and view a certain activity...is will automatically skip and cant be rewatched.awful system.big mistake to purchase. Do not waste your money

I've had Vivant for a little over a month. It has worked correctly a total of two days! They refuse to send a technician to your house until you spend 30 minutes to an hour troubleshooting with a tech online multiple times. I have had things start working after these troubleshooting sessions, but the same issues start within 12 hours.

The techs that come out and troubleshoot are pretty good, but there's not much communication with those that send them out. The techs on the phone are some of the worst I've ever dealt with. The equipment isn't great. Cameras constantly going offline. The panel needs to be rebooted every day. I have no confidence it would ever catch a criminal in the act. The doorbell will sometimes ring, sometimes won't. But then it will ring when nobody is there. And I've never had much luck talking to the person ringing the bell. Overall, it's a horrible system.

I was nice to let the salesman in and hear what he's got to offer. BIG BIG MISTAKE! Never and never open your door for this people. They will say 7 days trials but the truth is, it is only 3 days. Now I am stuck paying them the equipment. You can never cancel them. They stuck with you like leeches, sucking your blood.

This is the most unprofessional company I've seen in a long while. From the sales guy, speaking to neighbors about other neighbors business to the customer service reps lying about services to the technicians not showing up for services calls and not answering when trying to reach them. Lie after lie after lie. I would highly recommend you NOT do business with this company! They need to be out of business immediately!

I woke up to my front doorbell camera not working. I called for assistance only for them to tell me the one I have is discontinued and I would have to buy another one under another 60 month contract. I will write a negative review with my truth on every site possible. Run from this bull$#*! company. Do not get anything from this company!

My salesman promised my first three months would be free. After my instillation they gave me the run around promising my free months and never game me any free months or credits. Ring is much better. Vivint doesn't notify me unless the person is directly at my front door for 1 second, ring notified me when somebody even pulled up my driveway. Terrible company.

Terrible business practice.They quote you one price,Send a tech out to install,Then you get billed an extra $1000 a day later that you didn't authorize.Oh, and that $1000 directly out of your account is AFTER you finance $2000 that you were originally quoted.Not ONCE did someone say to me that I was getting charged an extra $1000 MORE then what I was originally quoted and financed before they would even come out to install.
Now...amazingly...I can't get ahold of anyone to cancel or return the equipment.
Holes were drilled in my house,
The "installer" instructed me on the right "yes" answers to say when you do some kind of survey to confirm installation.
But even then, not one person said there would be an EXTRA $1000 charge that would come out if my checking account.