Vivint

I have the doorbell camera and the sensors I have set up several appointments since March to get cameras installed and all my appointments have been cancelled without notice I'm very disappointed with them because of this I'm so disappointed I'm to the point where I want to terminate my services with them and they give me no explanation to why no one shows up for my appointments.

A door to door salesman come to our home in may of 2019. He pitched very technically advanced hardware and purchase of equipment rather than signing a contract. After a year our prices went up. We tried to cancel the monitoring and just pay the monthly installments on the equipment. We were told we couldn't. We had to pay the whole amount owed for the equipment to cancel. So we kept service. Fast forward to December 1,2022. We moved out of the home we had the Vivint account with in September and sold the home in late November. We called to pay our final bill for the equipment, which we did. Then we called Vivint to settle our account and cancel service, which we did, or thought so anyway. I checked my account in early January 2023 and there was another charge. I called and was told that the only record of my December call showed a request for transfer of service to new address. We already had an account with adt at the new address since September. I told the Vivint rep I wanted to cancel again and they told me I owed the remainder of a 5 year monitoring agreement that would end in may 2024. I told him I never signed any such contract. It would make no sense to sign a contract and purchase equipment. He refuted. I told him I needed an email address to send a formal request for cancellation. He placed me on hold for ten minutes and then Hung up on me. What crooks.

Our front camera keeps going off line we have to unplug it and reboot it EVERYDAY when I yes and get a technician out to look at it I have to chat with someone and that someone is NO HELP the last person I had to chat with said they see multiple issues with the camera o. Their end but REFUSED to have a technician come out...worst ever well be looking else where I have no clue how this oakce has any good reviews I really don't unless they are fake ppl

I am giving them a 1* because I am so frustrated with the customer service, the customer handling and the fact that something so important as a smoke detector protection not being shipped overnight to me is ridiculous. Okay, you all ship through DHL...who the hell uses them anymore anyway! We received a new smoke detector in our home not even a year ago and recently it was going off due to false alarms. All through the day, the night, such a frustrating time. My husband called them only to be told to change the batteries. What! We already did that anyway but really, change the batteries? Shaking our heads! We did that, it did not resolve the issue, the next night while I was out of town and he was at work, my daughter home by herself, it goes off again, she is terrified. Calls me and now I'm worried thinking the worst only to be don't it was a false alarm. They dispatcher says to bypass the freezer panel...it may be too cold in the house. What! That's the total opposite of a fire alarm but okay, we did that. Now it has been 13 days without a smoke detector and anything could happen. I called this morning, 8/12/24 and the representative gives me the tracking number again and still "enroute" since 7/30/24. I asked to speak to a Supervisor and was told there is no Supervisor there right now and that was it... no further explanation or anything. I asked when will a Supervisor be in and was then told that she doesn't know. She offered to get my number and call me back "if" a supervisor is located today.WTH! I wish I could tell my neighbors not to use them because I had to give a young guy a bottle of water in my neighborhood on Saturday that was sweating and said he had to be there until 9pm because he had a quota. They charge an arm and a let for this equipment only for it to be outdated in a couple of years and when it does not work, you have to be out of service until it "finally" gets here! This is ridiculous to me and there's no one to talk to to fix it. My equipment should have been over nighted to me, no excuse! DO NOT BUY INTO VIVINT...I DON'T CARE WHAT THEY ARE SELLING YOU. YOU WILL REGRET IT!

It took me about nine months to complete effective installation of a system in a large house. It required three independent panels, which is a real demerit. To arm this house you have to do it separately on each of the panels. If an alarm goes off you have to figure out which panel has the issue. Also there is a known problem about the m each panel's capacity for cameras. They advertise that 12 cameras can be accommodated by a panel, but they know that each panel can only accommodate seven cameras. So not all of our cameras work. This created a major problem in my situation. The customer service is uneven, but often terrible. Individual technical support people are decent in general unless they tell you to hold for five minutes and it turns out to be 40 minutes. But the customer support is weak. It can take half an hour on hold when they tell you the estimated wait time is two minutes. And they tell you that your estimated wait time is one minute for about 25 minutes straight. When the call drops they don't make a good effort to call you back so it'll be another 30+ min on hold just to start over. I wouldn't advise people to invest in a Vivint system.

On 08-12-23 I was approached by Taran(Vivint rep) outside my home. He had stopped by my home on multiple occasions hoping to gain my business but I never had time to discuss. During conversation I advised him that I in fact had a contract through ADT and was not interested he stated that they could buy my contract out and pay my equipment credit card off through synchrony also if I joined Vivint. So I joined Vivint due to their system being more efficient and fit for my needs. I sent both of my account invoices to Taran via text for the account pay offs on 08-14-2023. He stated that he had submitted the invoices and that I would receive a gift card for the amount listed on the invoices in 7-14 business days! Today is 09-12-2023 and I have called 3 times to Vivint asking them where my gift card is for me to pay off my services with ADT. Each time they act oblivious and start scrambling around pretending they are checking in things! I have reached out Taran multiple times and asked him also. He either doesn't respond or he lies and stated he is busy and will call in a few minutes and never does! I want my gift card or o want Vivint to cancel my contract free of charge and remove there items from my home! I advised no one to ever work with them

Vivint billed me for months after service was canceled and not only refused to make it right, they extorted us into paying extra fees due to their own error/incompetency. If ZERO stars was an option, that would be my choice. TERRIBLE COMPANY

PLEASE BE AWARE! This people are ripp offs. We signed up for 3 cameras and was never delivered. Customer service is a JOKE! They are never wrong! These people come from
EUROPE TO INVADE OUR COMMUNITY AND SELL US A DREAM! SHUT YOUR DOOR WHEN YOU SEE THEM! The guy that came to our house, his name was Ed badge number ******* he came with a sorry excuse about his wife coming to America and giving birth. He's a CON ARTIST! I am pursuing legal actions against VIVENT! Spoke to Trent today, in the customer loyalty department badge number *******. He justified Ed lying and what he promised us. He told us one thing verbally and did the opposite on paper. PLEASE LISTEN YO ME AND RUN FROM THESE PEOPLE. Your credit will be impacted.

Driveway camera stops recording at 8pm already second issue same problem no good results checked setup settings and same issues and viviant want to charge for service call it's time change company

To start off with, your stuck with their "service" for 5 years no matter what, Even if you purchase all your equipment. Second, their system is really expensive and does the same thing a ring camera system can do. Third, it doesn't work half the time, especially when I need it too and they will come trouble shoot then tell you it's your internet. Then, even if you purchase equipment from them you will have to pay them at least $150 for them to come install it. Lastly, they outsource everything, their billing department double charged me for 3 months and kept harassing me literally at least twice a day telling me I had to pay. On top of that their install guy installed my Google nest without hooking the conduct up and my heat stopped working in the dead of winter, did they care or offer to pay my $85.00 service call from the heating repair place? No. Do they care when you call and tell them how unsatisfied you are? No. They have a whole "cancelation department" that you will end up spending at least an hour on the phone with to end up being told you have to buy out your 5 year contract to cancel. That's why they record you agreeing to everything in the beginning because so many people want out of the horrible company. I have seen this system in the worst neighborhood where people can't even afford their food but are stuck with Vivint cause they are trapped in their contact. TAKE WARNING DONT BUY VIVINT! ITS NOT THE BEST OUT THERE.

The company will you that they don't go bad, that's a lie.Dont beleave them,they just want you to pay for someone to celebrate into your home to fix it.

The phone support can't/won't/doesnt know how to help and they want to charge you $99 to send a tech out. I am going to the media as this system hasn't worked properly for the time I've had it. DO NOT BUY THIS SYSTEM

I tried to order Vivint for my home today But they want to check my credit and I've been paying them from my shop for quite some time so now I'm going to not use it for my house and I'm going to get somebody else at my business and my credit is 800 they should look at me from my shop business and not run my credit check so I'm saying Vivint is zero stars No thank you

If we could leave a negative star, we would. The equipment never worked, but the biggest issue was what happened when we cancelled. We had paid outright for the equipment and had tenants moving into the house. The tenants decided they wanted to keep the Vivint service, so they called in to have the service transferred. Instead, Vivint created a new account for them, instead of merging ours. The end result was that we were billed for 3 months while the tenants were also billed, for the same address, and the same service, and the same equipment. I spent an hour on the phone with them just now, and was told that because we didn't authorize the tenants to take over our account (mind you, we were never told we needed to do that), we are out the three months. They double-billed us and the tenants, and after speaking to multiple people and their supervisors, I was told it was my fault. So, this company will perpetrate fraud against their customers and will not even try to make it right. STAY AWAY.

Sales guy had me talking to him on my front porch for dang near 5 hours, wasted my entire Saturday! I finally agreed to let him schedule the service and let his tech install it just to get him/them to go away!… He did give me a good deal but I Really don't need this stuff or another bill which I explained about 1,000 times, when I repeatedly told him I already work 60-70+ hours a week to afford to live as it is but I guess to this guys it didn't matter, I was another sale he was going to make no matter what, we talked for so long about options and what the system can do that his mouth went dry and he had to ask for a drink and then to use my bathroom! This is the worst experience I have ever been in in a very long time, I hate people who refuse to take no for an answer and just don't leave, and continue to push till you feel like there is no other option left but to just freaking do it… I should have called the cops but I was just so annoyed after the first 3 hours that I was getting petty and I didn't even think of calling the cops as an option to get him to leave.……
It was after 7:30pm when the salesman left and well after 8pm when the tech left.
Install tech was very nice, quick and helpful for the system I'm going to remove from my home though.

They will lie about the fees and the fact there is no contract, there is. They hose you for the equipment and make it ridiculously difficult to transfer or leave. Absolute criminals. Stay away!

I was with this company for several years when I call to cancel the services they charged for one more month. The cancellation take one month even if you are not using the services.

I had Vivint installed and the doorbell has NEVER worked properly - it goes offline and does not ring. When I called in for someone to repair VIVINT wants to charge $99. I have had this system FOUR months! The doorbell incorrectly installed should not be charged to me. Also I have a smart home protect package that now VIVINT says I do not have - SMH! BEWARE OF VIVINT! I am writing to the BBB and The TX Attorney General for deceptive practice. Poor installation to charge an additional $99