Vivid Seats

Paid $96.01 for a parking pass and never received a ticket. Vivid refused to return our money! Don't be suckered into giving Vivid money.

We purchased parking tickets before the Madonna concert at American Airlines. The way the traffic Police have everybody driving around, you will never be able to turn onto 2500 Victory to get to the so-called parking lot. Which by the way, didn't even have a name. Sounds like a scam to me. Why not have a name to the lot you are heading to if it's legit? I'm out almost $18 and to think online it said they were guaranteed. Your guaranteed not to get your parking spot!

Event was cancelled. Informed day of at the show it was cancelled by vendor and would recieve a refund. Received an email by the vendor of the event saying it was cancelled (not rescheduled. Not postponed. CANCELLED) and we are due a refund. However this company conveniently states cancelled shows are "postponed" to get out of giving the due refund. And guess what? My *clearly stated* cancelled show is of course "postponed". Not only does my email say cancelled, but literally all the news on the show also says cancelled. All my friends who used other places are getting their due refunds except me of course. They say that "they will not leave you unaware" of updates and due compensation if necessary. AKA: if we decide to change its correct status from postponed to cancelled like it's supposed to be, you might hear from us... but no guarantees! I Have a feeling this show is going to be "postponed" indefinitely and as long as it says that... no refund. Do not use these people.

I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Tickets were electronic via phone. Group tickets DO NOT need to have electronic tickets. This was an absolute nightmare. I asked to print the tickets for my group but was told I had to use the electronic system. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. I will never ever purchase from Vivid seats again. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket.

I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! He was very polite, professional, kind, and made the process very easy! I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family

I have been holding on to two tickets since a year. I am told by Vivid untill the event is cancelled I am again holding on to two tickets and out of the money and time invested.No one at Vivid or the pavilion can help very disappointing.

I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! *******@yahoo.com I should never hear from y'all again

I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. From A to Z, Vivid Seats customer service is fantastic. They are efficient, professional and the price is always right. They go above and beyond to make my transactions fun and fast!

Avoid purchasing thru Vivid at all cost. With the plethora of ticket resell sites, this is one to avoid. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. I want my $1,500 back in my bank account. Avoid this site and their markup fees!

I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. I will always use vivid seats when getting my tickets.

Purchased two tickets for $1000 for the Suns vs Nuggets NBA game 2. The seats were obstructed behind the camera and camera operator. When purchasing the tickets, the description DID NOT mention the obstruction. Also, prior to purchasing, the seat numbers were not provided. We were required to stand the entire game in order to see the court. I contacted Vivid seats by phone twice, then three times by email to request a refund for selling tickets with an obstructed view that was not disclosed. They would not stand behind their 100% Buyer Guarantee. DO NOT BUY FROM THIS VENDOR!

I had a purchase trouble on Vividseats. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. It was smooth and I didn't have to do all re-ordering process again. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good.

I spoke with Carlos A over the phone to purchase my tickets. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Definitely recommend

Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Then allows the seller to change the date to the day of the event. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. I will never use vivid seats ever again.

Barbara, who is my agent, was absolutely the best that you could have. She knew exactly what I needed and arranged to have it. Her personality was fantastic and the whole experience was just perfect.

Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. He was absolutely fantastic at his job. WONDERFUL Young Man. Got us a great deal on our tickets love this company. Will be buying more tickets from them in the future.