What a scam! We bought 2 Queen tickets at COTA (Austin) for October 21st. We purchased in May. Went to the COTA venue at 2pm and attempted to retrieve tickets via the VIVID app. Followed the link to retrieve tickets (to Ticketmaster app) and no tickets.

We attempted CHAT on app for 2 hours of and them resending link x 2. Neither worked!

Called spoke to agent Barbara who remained on the line the whole line (1.5 hours). She stated, at the beginning the the tickets were still "pending" and she needed to put us on hold to speak to the broker (to release the tickets). She did and forwarded a link. While she was on the line...we did not retrieve any tickets in the Ticketmaster account. She confirmed that she did not see the tickets.

She then attempted to get us NEW tickets but was sold out. She said give them 3-5 days for a refund and reinterated that she had everything in her note for the "investigation."

4 days later I email Barabara. 2 days later she replies as she will "investigate" further. 5 days later we call VIVID direct.

We talked to agent who transfered us to another department who said the Seller showed proof of release. Therefore, they did not owe us a refund.

I am for sure thinking they did not have a release for us. They had sold our tickets to someone else. Because if the tickets were released, and were ours, then they would be able to send them (again) electronically to US. 3 links to Ticketmaster and no tickets.

They could not resend these electronic tickets. BS. NEVER AGAIN!

+++UPDATE: This is the runaround that I've had! The links (see attached) that were sent had no tickets available on the Ticketmaster site. Yes, when I used the link that sends me to Ticketmaster...it did say "oops." I was told by one of your agent to tap on the Ticketmaster Logo (which I did) and it logged me into Ticketmaster account. There was no problem entering the account after that.

When I viewed the Ticketmaster account after each sent link...it has zero tickets.

So you say you released the tickets on May 7th. Are you saying if I don't receive them, then "to bad?" Are you saying that after I receive them one time (which I did not), then I cannot retrieve them again?

Sounds fishy for electronic tickets!

I guess I should have read the reviews about this company before spending $700 on tickets for a concert. Purchased tickets back on 5/8/2019. Received confirmation email of ticket purchase and email stating my tickets would be available 9/15/2019 via electronic transfer, 2 days before my event. I did not receive my tickets and called the day of the event stating so. I called stating the problem I was having, the first woman was friendly, asked for an alternate email in case that was the issue and told me they had contacted the seller and the seller was going to resend my tickets, if I had not received them 1 hour after the phone call... call again. 1 hour later, no tickets, call again and the second man I spoke to again was apologetic and told me again that the seller was resending my tickets, if I didn't hear or receive an email call back again in 1 hour.

After waiting over 2 full hours and still no tickets we were about 3 and a half hours before the event, 2 hours before doors opened for the event. I receive a phone call from someone at Vivid stating they were issuing me different tickets... in a different section and different row. Ok sure no problem aside from the fact that the new tickets were worth $60 less EACH from the tickets we originally purchased. I was told nothing could be done and now suddenly they had proof I received my tickets on 5/30/2019 when I was looking directly at an email telling me my tickets would be available ON 9/15/2019. The man who called me was very rude and told me that now I had accepted the new tickets nothing could be done and that was the best they could do. Best they could do?! For a company who 100% guarantees customer satisfaction.

Of course I accepted the different tickets. At this point it was 45 minutes before the event was supposed to start, doors had opened 45 minutes ago, we traveled out of state and purchased a hotel room for the evening. I wasn't asking to be refunded. I was simply asking to be reimbursed for the inconvenience of worse seats in a farther section. The man told me to call the next day to figure it out and that was all he could do for me and actually ended up DISCONNECTING the phone call on me after telling me I was responding unnecessarily after I said this is b******* and that I was f****** pissed--well?! A group of 6 women standing outside, in an unfamiliar city for 1.5hours waiting to get inside a venue that they should've been able to get into about an hour ago is totally not acceptable. I called the day after the event as he had stated I could and was told the same twist of nothing they could do. There was proof I had them. I accepted different tickets so I should be happy, etc.

The best part was the day after the concert when I called the 4th man ARGUED with me that the new seats I was given in the different section were the ones I purchased because they sent me the new tickets under my old order number instead of assigning a new/different order number, even though I had my original email from May with the section I had purchased. The funny thing is though when I had asked for the proof he had that I received them on this obscure date he couldn't give me any, told me they cannot do that and told me that they were accepted a few days later which NOBODY had mentioned in the first three phone calls before and said to me "don't call a few hours before the event and expect for it to be fixed" even though when you call customer service they tell you they PRIORITIZE people with events "today and tomorrow." What a bunch of disappointment and garbage. Rude people, no solution and a bogus guarantee advertised on their website. Will NEVER buy from them again.