Vivid Seats

We purchased parking tickets before the Madonna concert at American Airlines. The way the traffic Police have everybody driving around, you will never be able to turn onto 2500 Victory to get to the so-called parking lot. Which by the way, didn't even have a name. Sounds like a scam to me. Why not have a name to the lot you are heading to if it's legit? I'm out almost $18 and to think online it said they were guaranteed. Your guaranteed not to get your parking spot!

Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Then allows the seller to change the date to the day of the event. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. I will never use vivid seats ever again.

The support team was very friendly, knowledgeable about the event, and got me great seats. Thank you.

They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb

Avoid purchasing thru Vivid at all cost. With the plethora of ticket resell sites, this is one to avoid. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. I want my $1,500 back in my bank account. Avoid this site and their markup fees!

I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! He was very polite, professional, kind, and made the process very easy! I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family

Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. He was absolutely fantastic at his job. WONDERFUL Young Man. Got us a great deal on our tickets love this company. Will be buying more tickets from them in the future.

Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either.
FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Finally got my tickets and had a great time speaking to the very helpful gentleman. He deserves 10 gold stars!

Vivid charged me 78 dollars for a 30 dollar ticket. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Vivid refused a refund!

I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! *******@yahoo.com I should never hear from y'all again

Event was cancelled. Informed day of at the show it was cancelled by vendor and would recieve a refund. Received an email by the vendor of the event saying it was cancelled (not rescheduled. Not postponed. CANCELLED) and we are due a refund. However this company conveniently states cancelled shows are "postponed" to get out of giving the due refund. And guess what? My *clearly stated* cancelled show is of course "postponed". Not only does my email say cancelled, but literally all the news on the show also says cancelled. All my friends who used other places are getting their due refunds except me of course. They say that "they will not leave you unaware" of updates and due compensation if necessary. AKA: if we decide to change its correct status from postponed to cancelled like it's supposed to be, you might hear from us... but no guarantees! I Have a feeling this show is going to be "postponed" indefinitely and as long as it says that... no refund. Do not use these people.

I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Tickets were electronic via phone. Group tickets DO NOT need to have electronic tickets. This was an absolute nightmare. I asked to print the tickets for my group but was told I had to use the electronic system. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. I will never ever purchase from Vivid seats again. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket.

I had a purchase trouble on Vividseats. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. It was smooth and I didn't have to do all re-ordering process again. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good.

Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. We are all set now and appreciate her cheerful assistance.

They were very patient, and told me everything I needed to know before I got my ticket. Also offered a discount.

Purchased two tickets for $1000 for the Suns vs Nuggets NBA game 2. The seats were obstructed behind the camera and camera operator. When purchasing the tickets, the description DID NOT mention the obstruction. Also, prior to purchasing, the seat numbers were not provided. We were required to stand the entire game in order to see the court. I contacted Vivid seats by phone twice, then three times by email to request a refund for selling tickets with an obstructed view that was not disclosed. They would not stand behind their 100% Buyer Guarantee. DO NOT BUY FROM THIS VENDOR!

Ren was very helpful... answered my questions and helped me get the tickets I was looking for. Great service.

Marvin J was a great help to me in getting my tickets when n the website wasn't working. And on top of that he made sure I got my credit for my [purchase

Excellent service assisting with many questions and answers. They were able to get the same section along with the additional seat I was looking for since I had already purchased other seats and we are going to the concert.

I have been holding on to two tickets since a year. I am told by Vivid untill the event is cancelled I am again holding on to two tickets and out of the money and time invested.No one at Vivid or the pavilion can help very disappointing.

What a scam! We bought 2 Queen tickets at COTA (Austin) for October 21st. We purchased in May. Went to the COTA venue at 2pm and attempted to retrieve tickets via the VIVID app. Followed the link to retrieve tickets (to Ticketmaster app) and no tickets.

We attempted CHAT on app for 2 hours of and them resending link x 2. Neither worked!

Called spoke to agent Barbara who remained on the line the whole line (1.5 hours). She stated, at the beginning the the tickets were still "pending" and she needed to put us on hold to speak to the broker (to release the tickets). She did and forwarded a link. While she was on the line...we did not retrieve any tickets in the Ticketmaster account. She confirmed that she did not see the tickets.

She then attempted to get us NEW tickets but was sold out. She said give them 3-5 days for a refund and reinterated that she had everything in her note for the "investigation."

4 days later I email Barabara. 2 days later she replies as she will "investigate" further. 5 days later we call VIVID direct.

We talked to agent who transfered us to another department who said the Seller showed proof of release. Therefore, they did not owe us a refund.

I am for sure thinking they did not have a release for us. They had sold our tickets to someone else. Because if the tickets were released, and were ours, then they would be able to send them (again) electronically to US. 3 links to Ticketmaster and no tickets.

They could not resend these electronic tickets. BS. NEVER AGAIN!

+++UPDATE: This is the runaround that I've had! The links (see attached) that were sent had no tickets available on the Ticketmaster site. Yes, when I used the link that sends me to Ticketmaster...it did say "oops." I was told by one of your agent to tap on the Ticketmaster Logo (which I did) and it logged me into Ticketmaster account. There was no problem entering the account after that.

When I viewed the Ticketmaster account after each sent link...it has zero tickets.

So you say you released the tickets on May 7th. Are you saying if I don't receive them, then "to bad?" Are you saying that after I receive them one time (which I did not), then I cannot retrieve them again?

Sounds fishy for electronic tickets!

Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. I have knee issues so very kind to help so we don't walk far. Thank you Amanda

I was unsure on how this all worked. Abel helped me and made the process easy. I beleive he explained everything I needed to know, in detail.