VinHistoryUSA has a rating of 2.7 stars from 392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VinHistoryUSA most frequently mention credit card, customer service and live chat. VinHistoryUSA ranks 77th among Autos sites.
Report is advertised for $1 but they charged me $24.95 instead. I immediately requested a refund and 22 days later, it's still in "high priority with the billing team". Moreover, the very next day, some other unknown company charged me $4.95 for "vin test results". I immediately blocked my card. They only steal your money and process unauthorized charges. And the Report I got for my car was useless.
I fell for the same scheme and purchased a vin history report for $1. I was immediately charged an additional 29.95 afterwards. The website does not mention enrollment in a subscription. I asked to cancel and received an email saying they had sent me the report which implies they feel the useless report is worth 30.95.
They advertise one report for only $1.00 then charge you an additional $24.95
They automatically start a recurring charge that they never disclose the are going to do.
Their automated phone system says they've had a system error and hangs up
They charge 1.00 but then charge you 24.95 without anything in the site saying that its a 24.95 charge. This company is a site and did not provide any information that was need. Like vehicle lien... please beware. Then on your card it's shows LookUp
I was offered 1 report for $1, and told the monthly subscription would renew one month from that date. In addition to the $1, they immediately charged me $29.95 and $4.95. Their site only has some crappy automated chat, to which they don't respond. It generates an automated email to which they still don't respond. Having to dispute the charges with my bank. SCAM!
Customer service is abysmal. No easy way to cancel your subscription even if you didn't want one. So far they have taken £25 from me when I only wanted to check the history of one car and I don't want to check any others. I just want them to stop taking my money and a reply from customer services to confirm my unwanted subscription is cancelled
Total scam! This company false advertises $1 dollar reports only to find out they charged me $1 twice, then $29.95. All at the same time. The report had no information about the car at all. I was able to get my refund in minutes only bc I harassed them about it. Now I'm afraid they will keep charging my card, avoid this website at ALL COSTS!
I paid for a $1 vin report months ago. They keep charging me $4.95, $9.95, $14.95 & $29.95 amounts over and over. The weird thing is that it's always under a different name but always something VIN related. The last one was from Track The Vin. I had to cancel my card to get it to stop. Hopefully, my bank can investigate and get me my money back.
1. The $1 charge showed up in my account followed by a $25 charge.
2. The "report" was useless - on a 14 year old vehicle, their ownership records only accounted for 6 years, and showed NO service records.
When I emailed them to complain about the lack of information on the report, they emailed back saying "we sent report", attaching the same useless info.
Wish I'd have checked reviews first like I normally do...
DO NOT USE THESE CROOKS!
This is a scam site. You will not get a free report. They will charge you $1 then have your payment info and charge you a $30 subscription fee a week later that they refuse to refund. Beware!
This site doesn't give what they say. Then when you cancel they still charge you $24.95 after the cancellation. Then they tell you that it will take 3 to 5 business day to look up. Then 7 to 10 business days for the refund... it's all just a scam to see if they can get away with taking your money... DO NOT USE THIS SITE!
I ordered the $1 report, I'm usually good at seeing add ons but somehow missed the required $29.95 subscription fee. A few days later I was charged $4.95 by revampedreports8 for no reason. I have called them 20 times and either get disconnected or sent to voicemail. The online chat people are hardly helpful. I cancelled my credit card and need to wait 10 days for a new one just so this company can't continue to charge me.
Charged $1 then $29.95. I requested cancellation and refund within minutes of subscribing. My credit card was hit with additional fraudulent activities within hours. Vinhistoryusa agents not located in US and won't issue refund. Complete fraud!
They claim other sites charging $40 for a report are ripping you off. In the pay $1 checkout section they have a faint greyed section that says "$1 initial report $29.95 every 2 weeks" and they charge you $1 then moments later a second transaction for the $29.95. Then when you cancel they say they don't offer refunds.
Same story as 100 others, same scam. Live chat takes u in circles. Email never arrives, refund promised everytime...only to passify you, cost is $1 then charged $29. Two days later charged 4.95 for test results? I was taken hook line and sinker. My bank is never supportive. Already reported them to cfpb...for zero customer support. So no help there. Closing card to avoid more cost. Closing bank account. Angry, robbed, zero solution. Reported to fed trad comm. That is why this continues. No one reports them.
The website says the look up is free. Then it will make you go thru the whole process and tell you that you owe a dollar. I paid the dollar because it's just a dollar. Then I was told that there were no results for my report. Immediately after, I realize that I was charged $25.00 for ABSOLUTELY NOTHING! I never once agreed to this, the website specifically says $1.00 per report. Then they will charge you for an entire month without your permission. 100% a scam DO NOT USE THEM
This company is extremely difficult to work with and the website appears to be set up to trick customers. Originally the name appears as VINhistoryUSA, everything else comes as CarInfoStory. Nothing functioned correctly on the site except taking your money. I received a text saying the report is ready with a link and nothing happened. There was an option to download which appeared to be free and as soon as you click on it a message appears for 2 seconds showing another $1 charge. I am busy caretaking of my daughter and granddaughter who both have disabilities but as soon as I saw I was being charged for the the subscription I called to request a refund and the recording states no one is available to take your call after being on hold for a bit. PayPal recommends emailing the company and I did only to receive an email replying to call to request a refund! Again, cannot get a live person and same message 2 more times no one is available! I did not want to automatically press to cancel the subscription because I want a full refund as I did not receive a report and the link did not work. I finally pressed 1 and cancelled. Worst experience ever.
I got all the information I needed with a one dollar report. Was skeptical about these kind of sites but the risk was definitely worth the reward! I will use this site again if needed later on. Also multiple ways of getting the report.
They would continue to charge your account various amounts until you block your card. Apparently from they have changed their name to 'searchresult prospect US'. That's the merchant showing on my credit card statement. They are a complete fraud! Please avoid by all means.
I paid for one report at $1. The next day I was charged 29.95. I immediately called in to complain and get reimbursement and stop my subscription that I didn't know that I had signed up for. 30 days later the process repeated. I had to change my debit card to stop this from happening again. Please save your money and don't be fooled!
Answer: Phone: 201-751-4073 Hours: 8am-5pm EST Monday-Saturday Livechat On bottom right of www.vinhistoryusa.com 24/7 Email: contact@vinhistoryus.com Hours: 24/7
Answer: Yes VinhistoryUSA.com provides full refunds to all dissatisfied customers and cancelation can be done through phone, email or live chat.