Victoria's Secret

I wanted to to send a VS e-gift card to my friend in Canada as a surprise, so I decided to check first with a customer rep. First to see if I'm doing the right thing. I contacted them via Live Chat service, asking if I can send an e-gift card to my friend in Canada and if my friend can use the card in the store not only online and the rep. Replied with ABSOLUTELY! VS e-gift cards can be used INTERNATIONALLY even in the stores just by providing the pin # and the card number, and based on the given information I ordered an e-gift card to my friend which lasted almost 7 HOURS to be collected! Later my friend writes me and says you know what I can see the balance of the card online! So we both had to contact the customer care via Live Chat service SEVERAL TIMES, regardless that every rep. We spoke with said something different, they said my friend can't use the card, the card should be used from US as it was ordered from there, I can't get it refunded, plus many times contacting the stupid customer service. NOW IT MAKES SENSE WHY YOU CAN NOT PRINT THE CHAT FOR THESE ISSUES LIKE THE RESPECTED OTHER COMPANIES/BRANDS SO YOU DON'T GET A PROOF TO SUE THEM! If I could put NO STARS I would do that...!

I placed an order 5 products on the annual sale time 5 days ago and 4 of them have been canceled (%80 of my order) today. I connected to VSASSISTCHAT to fix my issue and VS agent said it is a system error and it happens often on VS website. She offered me to send the same products with different colors after we discussed little bit. ( she offer me free shipping for next purchase which I never pay). I went VS website to find the same products I bought to swich with a different color ones but I couldn't find some of them. I connected one more VS agent to ask for help and she told me there is no offer on the system and I asked for an email address to send these screenshots to them. I already wasted a lot of my time until this moment but it wasn't fair for me and I didn't want to give up. I already have been disappointed with VS CRM system but I still had hope someone who is in charge there will help me. I talked to someone who works for customer service and se said she is truly sorry for making me disappointand and they have processed a refund to your original form of payment for this item. I had amazing experiences during 3 years which I used to buy. My first and last bad experience with them. You can see how is their real service and customer policy when they make a mistake and make you pay the price of their mistake.

This girl at the cash register was all around horribl. She was mean, snobby, and all around horrible. Probably the worst customer service I've ever had! My mom and I didn't know about the card you guys had going on (she didn't explain it.) So I tried trying in my SSN and my zip code. I didn't have one, she turned to this African american girl and started talking bad about my mom and I. She gave us dirty looks and treated us like garbage.
Before all of this happene.
The girl named Bree was all around wonderful. She was so kind, so helpful, so caring.
She had to help so many customers, she was getting all of us fitting rooms at the same time as answering question. She was very polite and always asked if she could do anything more for all of us (all of us meaning the customers she had to help.)
Seriously, if it wasn't for that $#*!y cash register lady, our experience at this VC would of been terrific! And that's because of Bree! I'm sure I'm not the only customer leaving today who thought this. I visited today Oct 16,2015.

Oh, I love this website. They offer so many interesting and attractive items.And the prices are not as high as I thought.

Victoria's secret is the best perfume available in the market. They have quiet unique fragrance and last for quiet a long time.

Poor customer service and no help.
Birthday code doesnt work.
Had been dealing with issue since last one week nut no help

Sales associate at the Sherman Oaks Fashion square mall is highly unprofessional. My girlfriend was mistreated, and 3 people walked out

I had place an order at Victoria Secret and they had promo codes for free shipping over 50 and 30%off one item. I am an Angel Forever member, so I had added my items to my cart and had selected the offer codes to be automatically added to my order. The 30% off took my items total below the $50 and below the free shipping threshold in doing so it automatically added the $8 shipping fee which I did not notice, I had saw the order was over $50 and thought I was good to go, I get my order confirmation in the email and saw I was charged shipping. I contact customer service to cancel my order. Their chat is 24/7. I was speaking to someone and they said as a courtesy they would waive my shipping fee because the order has already been charged and processed they could not cancel my order. This is only an hour after I placed my order. We get disconnected so I chat back and get another person, but also get disconnected. Third time I chat back they said oh the first representative is only waiving half your shipping fee. I asked why half for a one time courtesy, They said because you didn't make the threshold. I explained to them and they still said they could not waive it. They tell me to call the customer service number for my compliant and they also cant do anything. The lady I spoke to sounded really nice when i first called, but once I gave her my information and she looked up the chats she lost interest and the niceties dropped. People make mistakes I understand and I worked customer service before, but for a one time courtesy they could not do more than half is ridiculous especially when they can"t cancel your order and they charge you before your order ships. Never shopping with them again. They really do not care about their customers. Horrendous service!