Tiffany L.

I had place an order at Victoria Secret and they had promo codes for free shipping over 50 and 30%off one item. I am an Angel Forever member, so I had added my items to my cart and had selected the offer codes to be automatically added to my order. The 30% off took my items total below the $50 and below the free shipping threshold in doing so it automatically added the $8 shipping fee which I did not notice, I had saw the order was over $50 and thought I was good to go, I get my order confirmation in the email and saw I was charged shipping. I contact customer service to cancel my order. Their chat is 24/7. I was speaking to someone and they said as a courtesy they would waive my shipping fee because the order has already been charged and processed they could not cancel my order. This is only an hour after I placed my order. We get disconnected so I chat back and get another person, but also get disconnected. Third time I chat back they said oh the first representative is only waiving half your shipping fee. I asked why half for a one time courtesy, They said because you didn't make the threshold. I explained to them and they still said they could not waive it. They tell me to call the customer service number for my compliant and they also cant do anything. The lady I spoke to sounded really nice when i first called, but once I gave her my information and she looked up the chats she lost interest and the niceties dropped. People make mistakes I understand and I worked customer service before, but for a one time courtesy they could not do more than half is ridiculous especially when they can"t cancel your order and they charge you before your order ships. Never shopping with them again. They really do not care about their customers. Horrendous service!