business logo of Viajar Al Mundo

Viajar Al Mundo

Overview

Viajar Al Mundo has a rating of 2 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Viajar Al Mundo ranks 174th among Travel Search Engine sites.

service
10
value
10
shipping
7
returns
8
quality
8

Instant Feedback

1,231 reviews
How would you rate Viajar Al Mundo?
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Florida
1 review
4 helpful votes
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Querem cobrar a mais com tarifas
May 21, 2024

They make you stupid, make the reservation and then they call you saying that this rate no longer exists and that they have to charge more and if you ask to cancel they tell you that you have to pay... 1 hour or more on the call which is charged and I don't have my confirmation…

Date of experience: May 11, 2024
California
1 review
0 helpful votes
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Do not try to save a few dollars and go with this company save yourself a headache don't deal with these thieves. Absolutely appalling how they operate and even that they are allowed to operate in the states. Willing to risk it go ahead shake them dice because that's what it is a crapshoot and you're probably going to crap out.

Date of experience: December 16, 2023
New York
1 review
2 helpful votes
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How date they cancel my flight without my permission than they tell me bec my cc was declined. That was false! They told me no booking went through. They didnt know i called the airline and got my booking number

Date of experience: January 2, 2023
O.R.M. T. Viajar Al Mundo Rep
over a year old

Dear Pearl,

Thank you for taking the time to share your feedback with us. We are so sorry to read of your recent experience with us; this is definitely not the high standard of service on which we pride ourselves.

We understand that our Client Experience team has reached out to you, and we hope that they have managed to resolve your concerns. If there is anything we can do for you, please let us know!

Regards,
Viajaralmundo.com

California
1 review
1 helpful vote
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Totally a ripoff
August 5, 2024

I got way overcharged for my reservation I try to a round trip and what they do book me separate flights so I got overcharged they made the mistake

Date of experience: July 26, 2024
California
1 review
1 helpful vote
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Great.
August 12, 2024

It was effective. And it resolved issue, they called the day after i send the complain. I am gratefu;

Date of experience: August 2, 2024
Alaska
1 review
1 helpful vote
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Worst Travel Agency - DO NOT USE
March 11, 2023

Worst travel service I have worked with. We paid for them to make our seat reservations for an international flight. We didn't find out until weeks later that they had kept our money for the seats and never booked them. We called back asking why and they gave two different reasons. They said they would try to book it again and issue a refund if they could not book the seats. We never received either. I called back again today because they also booked our travel information incorrectly, and to get the refund, and they were very rude, questioning me on why when I called United Air, they said they could not change the traveler info and I would need to go through the third party travel agency. I stayed polite, they got ruder and ruder. Hopefully this time they will issue the refund for our seats, and hopefully they actually fixed the issue with our traveler information so we can board our flight tonight. I would rather have paid much more to go through the airlines directly than to have to use this agency again. Very unprofessional and put our flights in jeopardy rather than making things easier. We feel very anxious that they have messed everything up so badly that we will not even be aloud to board our flight tonight due to information not matching.

Date of experience: February 9, 2023
O.R.M. T. Viajar Al Mundo Rep
over a year old

Dear Curtis,

Thanks for sharing your feedback and bringing this issue to our attention. We apologize that your experience didn’t match your expectations. We set a high standard for ourselves, and we’re sorry to hear this was not met in your interaction with our business. We are looking into this issue and will do everything within our means to resolve this soon.

We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.

We intend to get your queries resolved at the earliest. Hence we request you to contact our customer support team for Spanish@ +1 423 285 6706 and for English@ +1 865 245 0520 or write to us at support@viajaralmundo.com anytime.

Regards,,
ViajarAlmundo.com

Florida
1 review
1 helpful vote
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Bad service
April 13, 2022

Bad customer service! I tried to change a flight and they wanted to charge me almost double and to cancel they didn't give him full credit for what he paid for the tickets!

Viajar Al Mundo attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 14, 2022
California
1 review
1 helpful vote
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They tried to add $20.00 to the total price after the fact. They then tried to get full price after debit was made to the airline. Nickel and dime fly by night outfit.

Date of experience: November 8, 2022
Kentucky
1 review
1 helpful vote
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Muy mala experiencia basicamente me estafaron me vendieron unos boletos y cuando se acercaba la fecha del vuelo me entere por la aerolinea que me habian cancelado los boletos y los habian vuelto a vender.
Very bad experience basically they scammed me, they sold me some tickets and when the flight date was approaching I learned from the airline that they had canceled my tickets and had sold them again.

Date of experience: April 19, 2022
New York
1 review
0 helpful votes
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Over all experience
June 8, 2023

Your help line was useless. He actually hung up the phone.

My follow up experience has been excellent as of to day June 14,2023

Date of experience: May 9, 2023
Ohio
1 review
1 helpful vote
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We found them unfriendly and not as communicative as they should have been. They also told us incorrect info a few time.

Date of experience: June 1, 2022
Florida
1 review
0 helpful votes
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Never again They over charge you more money for your ticket very bad customer service. Customer support very bad

Date of experience: March 24, 2024
India
3 reviews
0 helpful votes
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I love this
July 23, 2023

We can trust without any hesitation, loving it, love to use and share my opinion after i used a year

Date of experience: July 22, 2023
Nigeria
2 reviews
1 helpful vote
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The World's Greatest Impression, to impact and reach out to the society and meet the demands of the people, you can beat the reach.

Date of experience: September 5, 2023
Canada
1 review
1 helpful vote
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Tengan mucho cuidado
November 7, 2023

Terrible experiencia, vuelo Méx/Yul/Mex 4 diferentes líneas pagando 400dls por equipaje.18kg 2 personas.

Date of experience: October 31, 2023
Canada
1 review
1 helpful vote
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Terrible servicio
November 14, 2023

Nos dieron de Montreal a Mex, 4 diferentes líneas aéreas pagando 400 dls por maletas, fue una pesadilla.

Date of experience: November 7, 2023