Vetsource

They shipped out an order of heartworm prevention in a paper envelope. So that when I received it. It was completely destroyed. When I called customer service they said they would replace the order. When I received the replacement order it was also in a paper envelope. Again, it was destroyed. Then they had the audacity to tell me I needed to file a claim with u p s. The last time I checked u p s is not responsible for how Vet source packages, their shipments.

VetSource hacked my debit card. (Got the name from my online register then looked it up online & maps to get their phone number.)Saw the debit before it "hard posted" (before they actually got the money) turned off and ordered a replacement card. When I called their (automated) system I punched in Smith as the name I wanted and a nervous female voice answered when I asked she was she asked who I was. Told her I was calling VS, THEN she said I had the wrong number, repeatedly... BUSTED!

This company called a vet we don't even use anymore, renewed an expired prescription that we didn't want, shipped it to us without permission, and then billed us for just under $200.00.
They refused to let us return it. Vetsource told Capital One Bank that we were on auto-ship, which we
Were never asked about by Vetsource. Capital One Bank was no help either. I had their credit card for over
20 years but I shredded it that day. Do not give these people your credit card information!

Outer mailing wrapper was sealed. Three vials inside sealed. Box torn open. Made a complaint no answer. Should be better for $93.00.

My vet recommended ordering my dogs flea meds from here - what a waste of time. The website is totally dysfunctional. The people that answer their phones are not much better. They offer nice pricing but you can never place an order. I'd rather pay more and order from Chewy or 1800PETMEDS. Pet Source is a waste of a company and their employees are not much help.

The service is not automatic and they do not communicate delays. I called for a week, everyday, leading up to my dog being out of medications, and they still failed to send the medications on time and left me to figure out how to handle the bridge refill. When it was escalated to a supervisor I was told "the auto order was initiated as planned" and they didn't own up to any fault in the delay. Really unfortunate situation that left me no choice but to discontinue services with them, it's just easier to get through my Vet.

My vet ordered a compound antibiotic for my dog after she got an infection after her knee surgery. The infection, bad enough to warrant a compound antibiotic, but not important enough to expedite shipping or even call to ask if I wanted expedirted shipping for a medication I am already paying close to $250 for.

The only time I have heard anything back from this group is when tgere was a problem processing payment (which held up fulfillment of the order)- they couldn't update the billing address without transferring me to a seperate service, but COULD take a different card number with the same address.
Long story short, I have been waiting for over a week for medication my pet needs to heal an infection, which btw, is eating away at the very bone I just had to pay over $4000 to have repaired. All I seem to get from their customer service is the song and dance of fulfillment time plus 3-5 days delivery, so you're still in the delivery window. NEVER do business with this company!

Sent the wrong amount of prescription. On the phone for over an hour. Spoke to 4 people. Had to call manufacturer who said it wasn't their fault.

I have so much to write but I will keep it simple. If you make an order and want to cancel they will charge you. Ship it to you and tell you to bad. I would not accept even free stuff from them. Horrible company. Stay away

I can honestly say their customer service was fantastic. The two reps that I spoke with were very empathetic and as helpful as they could be given their limitations. Our order remained in "label created" status for 8 business days (10 days total) and all they could do was offer to cancel our order and refund us our money. So we took that option and they processed it immediately. Unfortunately, we are super low on our dog's food and now have to get our order directly from the vet which costs more money, but in the end I think it will be our method of purchasing her special low fat diet food going forward even at the higher cost. At least we will have the food in hand at time of purchase.

I cancelled my subscription and was charged anyway. I called customer service and was told there was nothing that can be done. I'll be taking my business elsewhere and calling to authorized refills. Horrible service.

The folks that do the clinics and the people at Vet Source that fill your prescriptions are not on the same page. I had a heartworm test for my dog at a local clinic and a week later tried to order the heartworm med for a year. My order got cancelled by Vet Source with a reason that I could not order a years supply as my dog was not at maturity yet. My dog is 7 months old and weights 66 lbs. The med I ordered was for dogs 51 to 100 lbs. There is no way my dog will ever weigh 100 lbs. When I called I was on hold for 39 minutes before a human answered. When I finally talked to someone, I was told a vet would have to call me back. When they did, they said they could sell me a 6 month supply. (Naturally, a years supply is much cheaper). Although I am not scheduled to see their clinic staff again until a year from now for shots, the vet still said I would have to take my dog back to get her weighed to update the record in 6 months. I asked if they could give me a RX since I paid for the heartworm test and she said no. I was told I could have another company call them but they would not approve a years supply. I have always bought a years supply from their clinic staff in the past but I had an online coupon that I wanted to use to get a discount so I did not buy at time of heartworm test. It is all a racket to get as much money as possible from the customer. Fortunately, I purchased my heartworm med at another pet supply store that did not have to have anything from Pet Source. Pet Source has no customer service at all! I don't plan on using their clinic anymore either.

Took awhile for item I ordered to arrive. They would not honor their promised rebate after I submitted the required information twice. Just kept giving me the runaround. Definitely won't be using them again.

My wife used them at the direction of our vet. After digging into the vet source site and seeing the pitch to vets to use vet source it appears its not much more than a shake down scam. So much of business as we are coming to know it, is little more than that. Sitejabber gets a two thumbs up from us, an honest review site is a valuable resource in these times, thanks sitejabber!

You have to order on Monday to receive the Indulin by Friday. THAT IS INSANE. When you talk to them they're not very bright as it is. I wish my doctor would use a different service.

Do not order from them. Use Petco I ordered my product on February 2nd. It's February 28th. Horrible customer service.

Two days ago, I wrote a review about VS. Past 2 days I put in a dispute request because I asked their customer service to cancel my order and I was promised a confirmation which I did not get until today and as follows;

Cancellation notice for your pet's NutriSource High Plains Select Grain Free Dog Food
Dear John

Unfortunately your order for NutriSource High Plains Select Grain Free Dog Food is currently unavailable due to a manufacturer backorder. We do not have an estimated in-stock date at this time, so this item has been canceled from order *******. We apologize for any inconvenience this may cause.

This cancellation does not affect any other products on AutoShip; they'll be delivered as scheduled.

Please contact your veterinary practice as soon as possible at *******886 to discuss the best alternative to ensure your pet doesn't experience an interruption in therapy.

We have sent a transaction cancellation request to your financial institution to ensure you are not charged.

They are so out of it. Now, their blaming the manufacturer.
Also, they are saying other things which I ordered. I did not order anything but the dog food.

This company stinks

This company is the worst!
I placed an order on Oct 5. I had a $10 off coupon so the 20 cans of cat food I ordered came to $18.50. I had to contact them early November because it still had not shipped. I was told there was a problem in the order so they had to cancel and reorder on their end causing me to loose the discount but they would discount the total 25%. I would be ok with it if it came up to a little bit more but when I saw my bank account it was over $42! More than double. This order is still not showing shipped (11/18) so I emailed them to cancel my order and give me a refund. They never reached out to me to rectify any part of this situation and had the nerve to charge me so much. I will never do business with them again.

Vetsource is horrible. They didn't let me know my cats prescription diet food was not available until the day it should have delivered. I chose a replacement and it took them seven days to let me know that was also on back order. By this time my cat was out of food so I had to drive to the vet to get a prescription to drive across town to get the specific food my cat needed. When I called Vetsource (twice!) they have absolutely no sense of urgency and could care less about our pets. I cannot stress enough how irresponsible they are. I highly recommend using Chewy for any pet prescription diet.

There interceptor plus for 1 went to a ridiculous high price 30 dollars lol and other places only 12

It took four months for Vetsource to finally get my dog's food in stock. This company has a no cancellation, no return policy, so beware of using this company or setting up an autoship. Their customer service representatives are not helpful. I will only be using Chewy in the future for its generous and flexible return policy.It took four months for Vetsource to finally get my dog's food in stock. This company has a no cancellation, no return policy, so beware of using this company or setting up an autoship. Their customer service representatives are not helpful. I will only be using Chewy in the future for its generous and flexible return policy.

Been an "auto ship" customer for quite a few months; have a dog with a liver disease. Per our vet, we ordered "Denamarin for Medium Dogs" every 30 days for about 5 months now. It always takes a week+ to get to us from Portland, Oregon - we are in Michigan. So if you're in a hurry - forget it. All except one of these deliveries came with damaged packaging and subsequently gooey, sticky pills that had been popped out of their foil. Of course, threw those away - these pills for a 30-day supply is $45.00. I cancelled the auto ship and all deliveries - never again. Found this medication much cheaper at another vet supply with shipping within 2-3 days. DO NOT WASTE YOUR MONEY WITH THIS COMPANY.

Do not order anything through this site. Customer service is a joke and gives you attitude and refuses to fix there mistakes. Ordered $125 worth of food to be told your order date is just the date they take the money out. It could take up to 6-10 business days to receive your order if your lucky. Apparently the holidays mean your dogs will go without their medicated food because all they care about is taking your money on the day you expect your food to come but could care less if you receive it. Refused to refund so I could order it though a better site because it's medicated food. This site is a joke and I recommend going through chewy. I now understand why they have a one star review worst service I have ever seen for someone going through pet issues.