Very disappointed. The Barocco Travel Mug I bought was not the quality advertised, and customer service made resolving the issue far more stressful than necessary. Even though they acknowledged the problem, they refused to offer any solution that didn't require me to spend more of my time returning and reordering. For such a big brand, this level of customer care is extremely underwhelming.)

Versace sells fake perfume. This is bad for your reputation.
I bought Versace Eros deodorant and it stopped smelling within minutes.

I ordered two pair of mens Versace sunglasses. They were delivered and signed for by another vendor and Versace has not responded to my more than half a dozen attempts to reach them by phone, email. My.credit card will not reverse the charges. I'm out just over $800.00!

Luxurious clothes, but at the same time, if you want to get a bit closer to the modern fashion standards, then you must possess at least one thing from the Versace collection. They have set the trend in the previous century and still got it.
Indeed, the price is quite expensive, but this price is explained by the brand and materials they use to produce quality clothes. Wanna look stylish and stick out from the crowd, here you go!

Don't Buy Versace shoes they are bad quality they sent wrong size shoes was already worn and damaged shoe is starch maid with cheap material and smell awful.

I bought a Versace watch, after first use the band broke off, I sent in for repairs and it has been 6 months and I still have not gotten my watch back. This is ridiculous. I called Versace and they do not help at all, they keep saying we are sorry. I have been without my expensive watch that I paid for, for the past 6 months and who knows when I will get it back

First of all, the site won't let my purchase go through. Then the customer service people never know what's wrong. They are some liars. Never have answers for anything. Damn I'm trying to buy a gift and it's hell for their website to cooperate

I got my package 3 days after I purchased the product. When I opened it, everything was there except the sunglasses. I E-mailed Versace multiple times (they never, or rarely E-mail back). I also called them multiple times, I had to send pictures of the package etc. After this I heard nothing from them so I called again and I was told that it would take a maximum of 14 business days. 17 business days later, I still hadn't heard anything so I called again and they said UPS called me and I didn't answer (they only called 1 time and it was a random Indonesian number which called via WhatsApp, which caught me by surprise). Now, more than one month later, I still haven't got my sunglasses and I have to contact UPS, who don't pick up. Very, very poor service from a brand I didn't expect it from :(

I don't even want to give them 1 star. They canceled my order and NEVER told me. When I reached out to them, they were incredibly rude. Never again. This was a birthday present that I never received and 3 weeks later, they say it was canceled but will not tell me why. I am so disappointed. I would never use the online one EVER

WORST... THEY SAY THEY HAVE A RETURN POLICY, BUT THAT IS NOT TRUE... YOU CANNOT RETURN! BUY SOMEWHERE WHERE THEY HONOR RETURNS IF YOU HAVE AN ISSUE. I WILL NEVER PURCHASE AN ITEM FROM THEM AGAIN... W WE HAVE A HUGE NETWORK OF FRIENDS THAT WE ALL STAY IN CONTACT WITH AND ALERT TO COMPANIES LIKE THESE. WE ALL TRY TO SUPPORT ONE ANOTHER IN NOT SHOPPING AT THESE PLACES THAT HAVE ISSUES LIKE THIS. I NEVER EVEN OPENED THE BOX RECIEVED FROM THEM... AND THEY STILL WOULD NOT RETURN IT. ON MY CONFIRMATION PAGE IT EVEN SAID... Complimentary Shipping and Returns!

I just wanted to say I read the reviews.All of them were unfavorable.I decided to roll the dice and order the sneakers.I was unable to place the order on line.So l called customer service and placed the order.I was given expedited shipping.And the order arrived two days later as promised.I will most certainly order again.Thank You Versace!
Lowell San Francisco

I bought a perfume(Versace Eros) from Edgas for R1690,i must say that i am so disappointed because the perfume doesn't last,it only last for an hour...imagine me thinking that because its a Versace fragrance it means its quality...i was fooling my self...I want my money back,im so pissed and disappointed..

My package was taken back too there shipping location at their request for almost a month now I have been told I will get my almost 800 dollar refund still has not shown up on my credit card. DO NOT BUY ONLINE THEY ARE FRAUDS!

Versace customer service reps are beyond rude! They sent part of my order canceled the other half and kept telling me policy. Never taking responsibility that the canceled half my order.

I would never again attempt to shop at Versace online. The customer service representatives are ride they lie and Franky don't care about helping.
I should never have wondered from Gucci

I loved shopping at Versace! Some of their designs can be quite flashy, but on the whole I love their brand, especially their medusa head. The package arrived quite fast for overseas shipping, and was packaged really well.

I recently bought LA MEDUSA MEDIUM HANDBAG as a Christmas gift for my mom at the Manhasset, NY ******* Versace location. Firstly, we were not greeted at all by any of the sales rep (and the store was completely empty) until I finally asked to see a few purses. They never once offered us water like all the other stores that I've ever shopped in. YSL, Gucci, and Chanel even offered champagne! And I really believe it's because we're Asians in casual clothing. And when I asked for a bottle of water because we have been browsing for 30 mins now, she said no because of Covid! I was dumbfounded because here we are, touching almost every single bag in the store without sanitizing. When we finally chose to buy the black Medusa handbag for $2,750K (with tax) she just asked for my credit card and then went to the back of the store for 15 mins. Came back out with the bag and the gift receipt. NEVER once did she explained to us the return policy. I even joked that hey my mom might come back tomorrow to return it if she doesn't like it, and all the sales associates laughed. Fast forward, my mom didn't like the style and color. Went to the store a couple days later to get a refund, and they denied us! The sales associate Lutuh even had the audacity to say, "oh that's too bad the previous sales rep didn't tell you about our return policy!" When we inquired why the return policy is completely different online, she said "it's because we're two separate entities" (like what?), and get this, they don't have the equipment to process a refund at the store. How the hell did they charged my credit card the first time, and can't refund it back to my credit card? Lastly, and this is what boils my blood the most, she said they can give me a store credit only to be used for in-store purchase and not online! I have never in my life experience this level of poor customer services, and will never subscribe to this brand again. LV, Gucci have always catered to their customers and offered refunds. This is just absolutely unacceptable.

I've had these sunglasses since 2013! Ive had the lenses replaced one time but never needed to have any other repairs on them. They're polarized and very well made! Customer service is a bit meh as they tend to be snobby but they're just sales people. The products are good.