Vermont Woods Studios

I purchased a set of bedroom furniture manufactured by Copeland through Vermont Woods Studios. Because of the total purchase amount, free white glove shipping was included.

Crafting and shipping took 3 months, a reasonable time frame. There were numerous problems with the order as delivered. The mirror arrived with broken glass. The headboard and footboard of the bed were cracked. Several joining dowels in the bed were too long, preventing assembly. Several different pieces of incorrect hardware and parts were included for the bed. It took three separate requests (with a one-week wait each time) for Copeland to ship us the correct hardware for the bed. Copeland made a new headboard and footboard (at least the lifetime warranty has worked so far). Two months after the first delivery, we are still waiting for all of the correct pieces for the bed; and no one will tell me when, or if, we will ever get the mirror.

Copeland's literature talks about "the experience" that luxury furniture buyers want. Trust me, I did not get it.

I have had a terrible experience with VWS. The staff are very friendly, but don't know the details of the items they sell. Timeframe since ordering to being delivered was horrendous. We were told it would take 12-14 weeks from time of order to receiving our order. We did not receive it until 17 weeks later! Upon delivery, three items were damaged and when we called VWS, they wanted to send out a furniture medic. So I guess my new furniture that we just spent all our savings on, was going to be refurbished furniture. When we called VWS back, and said a furniture medic was unacceptable, it was going to take another "12-14" weeks for our new furniture. I would have to call VWS and get tracking info and inquire when things were shipped. Don't waste your time on this company. There are other companies better!