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I purchased a set of bedroom furniture manufactured by Copeland through Vermont Woods Studios. Because of the total purchase amount, free white glove shipping was included.
Crafting and shipping took 3 months, a reasonable time frame. There were numerous problems with the order as delivered. The mirror arrived with broken glass. The headboard and footboard of the bed were cracked. Several joining dowels in the bed were too long, preventing assembly. Several different pieces of incorrect hardware and parts were included for the bed. It took three separate requests (with a one-week wait each time) for Copeland to ship us the correct hardware for the bed. Copeland made a new headboard and footboard (at least the lifetime warranty has worked so far). Two months after the first delivery, we are still waiting for all of the correct pieces for the bed; and no one will tell me when, or if, we will ever get the mirror.
Copeland's literature talks about "the experience" that luxury furniture buyers want. Trust me, I did not get it.
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Hi there, I cannot find your order or your name or your story in our system. My guess is that you bought the bed from another store but even so I'd be happy to give Tim Copeland a call on your behalf. No one should be left with a result like that after investing in a Copeland bed. - Peggy