website thubmnail of Verlo

VerloReviews 1,259

4.6
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Verlo Reviews Summary

Verlo has a rating of 4.6 stars from 1,259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Verlo most frequently mention new mattress, customer service and box spring. Verlo ranks 2nd among Mattress sites.

Paul R.
Argentina
1 review
0 helpful votes
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Suggestion: Just a bit too firm. I will call for an adjustment.

Date of experience: November 5, 2019
Michelle S.
Argentina
1 review
1 helpful vote
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Sad that I spent all this money on your top of the line V11 and I have to look at the mattress every day. It should be covered up like my old Verlo Double Pillow Top King size bed. Almost 8 Thousand dollars I spent on one bed, so sad! :(
Suggestion: Sheets don't fit. Center of bed is higher then the sides. Many others things too.

Date of experience: November 5, 2019
Peter K.
Argentina
1 review
0 helpful votes
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I bragged so much about your mattress that my brother went and bought one
Suggestion: I am afraid it will say even though I rotate it

Date of experience: November 5, 2019
John L.
Argentina
1 review
0 helpful votes
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Morning body aches are no more. Your sales staff (Comfort Coaches) are the valuable first face of contact with your customers, performing customer services second to none, managing, store custodians, switch board operations, etc. Perhaps their incremental pay increases should be fairly based on profits, performance, and/or time employed.

Date of experience: November 5, 2019
Brenda J.
Argentina
1 review
1 helpful vote
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Better after changes After paying almost $3000, to have to pay additional for comfort adjustment, well????? Spent over $4000 for 2 mattresses, you would think Verlo could absorb $100+ for an adjustment on a mattress that was recommended for my specific back ailments and sleeping style.
Suggestion: Cost. Cost. Cost. Etc....

Date of experience: November 5, 2019
Kevin X.
Argentina
1 review
0 helpful votes
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i no longer wake my wife when i toss and turn, and vice versa, ive been sleeping deeper and better since we got it
Suggestion: would have added stay cool tech to it

Date of experience: November 5, 2019
Sandra P.
Argentina
1 review
0 helpful votes
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Suggestion: We are thinking about having it made firmer. Also, I wish the edges of the mattress were a bit more sturdy

Date of experience: November 5, 2019
Cynthia H.
Argentina
1 review
0 helpful votes
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took a while to get use to the right head and foot positions,but now its great

Date of experience: November 5, 2019
Mark B.
Argentina
1 review
1 helpful vote
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mattress was suppose to be harder but it's softer - I wake up with a back ache every single day- very disappointed! call me if you are willing to fix it so it IS harder - without charging me again. *******161
Suggestion: make it harder - but I'm certainly not going to pay any more than I already paid for you to "fix" it

Date of experience: November 5, 2019
Eric L.
Argentina
1 review
0 helpful votes
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Suggestion: Would have loved to pay less!!! But really, good quality for the price.

Date of experience: November 5, 2019
Joe E.
Argentina
1 review
0 helpful votes
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Suggestion: I would have ordered a mattress that was slightly softer.

Date of experience: November 5, 2019
Joe S.
Argentina
1 review
0 helpful votes
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Somewhat, but not to the extent that I should be sleeping. The bed is sinking in the middle already. I have tried rotating it and sleeping in various areas of the bed to no avail.
Suggestion: The middle of the bed is comfortable and the entire bed should feel that way. It certainly should not be sinking only after a few months.

Date of experience: November 5, 2019
Jeff M.
Argentina
1 review
0 helpful votes
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I slept on the bed for 2 weeks and it was too firm for me. I had the 2 twin mattresses picked up and made softer. Aaaahhhh. Now I will sleep better! Thank you for making the beds more comfortable, now we are all happy
Suggestion: You made them softer for me at no charge and that made me very happy

Date of experience: November 5, 2019
George N.
Argentina
1 review
0 helpful votes
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Thanks again for the great mattress and thanks, Darren for helping me take the necessary time to find which was best for me.
Suggestion: I wouldn't change anything. It's great the way it is. I also like that I don't need to flip it vertically. All I need to do when it's time to rotate it is switch it horizontally.

Date of experience: November 5, 2019
Pamela H.
Argentina
1 review
0 helpful votes
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I sleep good on my Verlo mattress but the one I just bought is in my spare room so I do not sleep on it Verlo sure knows how to make a great mattress

Date of experience: November 5, 2019
Chris I.
Argentina
1 review
0 helpful votes
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The Pillow Top mattress we bought has done nothing to improve our sleep...in fact, the pillow feature makes it harder to move around in bed which is annoying. And then, when I think of the tremendous price I paid ($ 2100) , I feel bad about paying so much more than I should have if I bought from Costco or Sam's club or if I just waited a few weeks until your sales kicked in, ...it keeps me awake I wish you wouldn't have been deceptive about pricing...no negotiation ...I turned out to be a naive sucker
Suggestion: I don't think I would buy the pillow top model

Date of experience: November 5, 2019
Donna N.
Argentina
1 review
0 helpful votes
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The first two weeks I woke up to lower back pain, although it seems to be less after the third week. Have turned the mattress as instructed. So I guess it is just a matter of adjusting to the new mattress.
Suggestion: I think I would like to have it somewhat firmer.

Date of experience: November 5, 2019
Michael Q.
Argentina
1 review
0 helpful votes
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Medical issues not related to the mattress. the material that makes the side of the mattress is not real sturdy
Suggestion: Even though we ordered the five inch box spring. The mattress is still to high for me.

Date of experience: November 5, 2019
Jeff Z.
Argentina
1 review
0 helpful votes
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I'm having far less back and hip pain and I toss and turn much less.
Suggestion: Not really anything

Date of experience: November 5, 2019
Dorothy V.
Argentina
1 review
0 helpful votes
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Less snoring with ability to elevate head of mattress;
Suggestion: Easier to rotate/reverse on bed frame;

Date of experience: November 5, 2019