Verlo Reviews Summary
Verlo has a rating of 4.6 stars from 1,259 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Verlo most frequently mention new mattress, customer service and box spring. Verlo ranks 2nd among Mattress sites.
Love it!
Suggestion: Price, but it's an investment so i'm over it:)
May need comfort adjustment in future, still not quite soft enough. Josh Haese is best sales guy I have ever worked with when buying a mattress. Need to give him big raise and make him VP of Verlo.
Suggestion: a little softer, i am side sleeper, arm falls asleep sometimes when i sleep on side.
my old pillow top was just too soft, my new verlo gives me the firmness I needed , much better sleep my wife and I have always liked Verlo and have bought mattress's there before and we have always been satisfied
Suggestion: I wish like in the old days you could flip the mattress giving you four sides
Most of the time I am sleeping better. Sometimes I find it is hard to turn over. Thanks for inquiring about your product. That means you care about your product and your customers.
Suggestion: I don't know what I would change. It is comfortable.
The service both at the store and upon delivery were top notch. I have been recommending your store to friends and family
Yes and no. The pillow top is too soft for me. Overall I think it is a decent mattress however I would not buy another one. Part of the problem is that I picked a pillow top. No fault of yours. My core issue is that I am comparing your mattress to my wife's Beauty Rest which is by far a superior product. Wish I would have bought another one. Guess if I had any feedback to share it would be keep investing time in trying to sell people the mattress they will love. I know that is your aim and I understand that it is a difficult task as most of the time you wont even know if a mattress is right for you until you spend time sleeping on it. I was very happy with the sales representative (Fred).
Suggestion: Wish I would not have gotten a pillow top.
Nice mattress good value
Suggestion: Stronger handles so don't have to be so careful with them
I developed back pain after two nights of sleeping on the mattress.
Suggestion: Everything.
Still getting used to the mattress, especially the power lift. Loved the service, the product knowledge, and the showroom presentation.
Suggestion: It could be a little more supportive.
good things happen to good people, thanks again for making a great product
Suggestion: we would kill you if you changed it
When did I purchase bed the date please
Suggestion: That the firmness has already began to has began to sage
It's so comfortable! thanks!
Suggestion: I wish it was bigger
I am waking up with a backache and neck pain. The middle is sinking. I had customer service over today and they found the inconsistencies in the mattress. I am awaiting a phone call to rectify the problem.
Suggestion: Previously described as inconsistently built.
Great no problem smile
Suggestion: No thank you, unless mattress is pass like no bug bed, and etc too. Please let me know okay. Thank you
Suggestion: A bit firmer would be better, but I still love it!
Ever since the firmness adjustment my husband and I are having great nights of sleep. Great job! Dedicated professionals that seem to truly care about their customers.
Suggestion: That it would let me go in the morning...it seems to not want me to get up! LOL.
This is the best mattress I have ever owned! Keep up the great work! I'll only be getting Verlo from now on.
Suggestion: I wish the top was slightly more cushiony, but my mattress protector makes it just a smidge more soft.
I asked for the "stuffing" to be straightened out...was askew and your second crew were very helpful and careful.
Suggestion: I thought softer, but as of now it is satisfactory.
pressure points relieved did not like mattress protector; regret buying it since it cannot be returned
When I called store 7 times in one day, only 1 time did anyone answer
Suggestion: Lack of education about the mattress before purchasing
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members