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Veritas Global Protection
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Veritas Global Protection

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Washington
1 review
13 helpful votes
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They are thieves. They decide how much of an estimate that they are willing to pay, regardless of what is needed. I had something break that needed parts and 8 hours of labor to complete. They first denied the claim and then they said they'd only pay 3 of the 8 hours of labor. When I tried to speak with them they essentially siad TOO BAD and there's nothing you can do about it. NO auto dealer should offer the Veritas warranty program. It's a total scam!

Date of experience: March 10, 2023
Nevada
1 review
13 helpful votes
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Scam
August 8, 2023

Purchased an extended warranty 9/6/2019 that indicates it covers "turbo/supercharger housing all internal lubricated parts PLUS a list of additional parts. My east gate motor went out which is a valve that controls flow of exhaust/gas to the turbine of the turbocharger. This is part of turbocharger, should be covered. They declined my claim. When asked if the entire turbocharger would go out, would it be covered, the representative would not answer me. They just kept declining the claim.

Date of experience: August 8, 2023
Pennsylvania
1 review
9 helpful votes
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SCAM
September 28, 2022

They are a scam and don't pay their claims. They take your claim and then never respond after that. If you call, you get a busy signal and when someone answers, they say the management is looking into your claim and it will take time. The call center will not put you through to management. They won't give you anyone's name. Big rip off.

Date of experience: September 28, 2022
Texas
1 review
12 helpful votes
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Warranty
August 9, 2023

If you're looking for warranty DO NOT go with them! I needed an alternator replacement a month and a half after getting my car, and they didn't warranty any of the wiring associated with it! I also needed new shocks and bushings! Did not cover it! And I still had to pay for other things to get fixed! Do not recommend at all they took a week to even approve that! Terrible company and a waste of money

Date of experience: August 9, 2023
Texas
1 review
5 helpful votes
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Never Again
April 10, 2023

Tests indicated that 2 cylinders misfired, but they only repaired one since one cylinder was working at that time. They said I have to wait until it lis fires and the car is not drivable. Sounds like they are putting the driver at risk. Horrible to work with and somewhat rude. They have the power, the customer can only sue them and file a formal complaint. I will never buy a warranty from a dealer. Bad move on my part. The only good is that it is such a crappy car, the warranty has paid for itself. $4k.

Date of experience: April 10, 2023
Nevada
1 review
0 helpful votes
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Every time I have interacted with Veritas, they have helped me to feel like I am cared about, and they go out of their way to help me. Whenever I need a repair on my vehicle, I can count on their protection plan to save the day.

Date of experience: November 22, 2022
California
1 review
4 helpful votes
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Scam!
November 25, 2023

This company will not protect you vehicle. They will blame the dealership for overselling their product and tell you they are not responsible for training the sales staff as they are a worldwide company. I wouldn't buy their warranty or purchase as vehicle from Shift Sales ever again! BMW service department was even surprised at their service agreements.

Date of experience: November 25, 2023
California
1 review
0 helpful votes
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Keep up the good work
November 6, 2023

Keep up the good work guys. With your services, I am always sure that I can enjoy driving my offroad truck without having to worry about the cost of service.

Date of experience: November 6, 2023
Kansas
1 review
1 helpful vote
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I see that many individuals gave Veritas Global Protection a very high grade in terms of their overall level of satisfaction. The registration process was quick and painless, and everyone I've spoken to up to this point has been friendly and informative.

Date of experience: October 22, 2023
California
1 review
1 helpful vote
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Great service
March 30, 2023

I've been a Veritas Global Protection customer for over a year now and I have to say, I'm thoroughly impressed. Not only do they offer several plans to choose from at an affordable price, but their customer service is top-notch. Whenever I've had an issue, they've been quick to respond and resolve it. I highly recommend them for anyone in need of a car protection plan.

Date of experience: March 29, 2023
Pakistan
1 review
1 helpful vote
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Happy that we used Veritas Protection. It has been excellent experience. The customer service is great, and the claims process is amazing. Would definitely recommend to anyone looking for a vehicle service contract!

Date of experience: November 2, 2023
New York
1 review
0 helpful votes
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Veritas Protection has been a breath of fresh air. Their service is excellent and claim process is fantastic. I would definitely recommend. They had a great vehicle service contract or extended warranty.

Date of experience: November 2, 2023
Arizona
1 review
0 helpful votes
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Happy Customer
September 14, 2023

I've had a warranty with this company for 3 years and have never had any issues getting my claims paid. The customer service department is also excellent in building client relationships. I would recommend this company for your car warranty needs.

Date of experience: September 13, 2023
Alabama
1 review
0 helpful votes
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Great service
September 11, 2023

I love pushing my cars to their limits, especially in offroad conditions. This means I have to regularly deal with tire-related issues such as wheel balancing. The good news is that I never have to worry because Veritas has me covered.

Date of experience: September 11, 2023
Texas
1 review
0 helpful votes
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I recently purchased a used car and decided to get service cover from this company. It was a wise decision as they have already covered a few repairs, saving me a significant amount of money. Their coverage is comprehensive, and I have peace of mind knowing my vehicle is protected.

Date of experience: June 14, 2023
Pakistan
1 review
0 helpful votes
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I've had 2 claims and the policy was clear as to what was covered and what was not. No surprises. They covered the services within the agreement with no problem. Standard 100 deductible. Customer service has been most helpful. I've been pleased with veritas protection. I follow my maintenance schedule religiously so we don't have an issue down the road.

Date of experience: November 2, 2023
Pakistan
1 review
0 helpful votes
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I'm elderly and since my dear husbands passing I take care of the car now. It's easy and veritas protection is always there for me when I have a question. Thank you veritas protection for making an old lady not afraid about the car anymore.

Date of experience: November 2, 2023
New York
1 review
0 helpful votes
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Recently I had several customers come in that needed repairs on their vehicles. Each of them had a vehicle protection plan with Veritas. Making a claim with them was easy and handled very professionally. I could tell from my customers as well that they were very pleased with how everything went.

Date of experience: December 18, 2022
Michigan
1 review
0 helpful votes
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Expert service
April 3, 2023

Veritas has a wider variety of protection plans than most similar companies offer. That coupled with the fact that they have knowledgeable customer support to help you choose your best fit makes them a standout in my opinion.

Date of experience: April 2, 2023
Florida
1 review
2 helpful votes
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My experience with Veritas. I have their warranty on my 2014 BMW 650i Gran Coupe. Had a fuel pump fail. Diagnosed immediately by the mechanic. Veritas kept going back and fort about what codes they needed to see. Once they decided to cover the replacement they wanted to use a cheap after market replacement. Of course I am not willing to do that so I have to pay the difference. That is in the warranty so that is not my complaint. My complaint is it has taken two weeks to get to this point. The mechanic says Veritas was making ridiculous requests. For instance questioning why the code is not in while the car is not running? Etc.
I paid a lot of money for this warranty $4400) and had never used it in the two years I have owned the car. Probably won't in the next two years cause I rarely drive it. But, if I had to do it all over again, this repair, I would have just paid for out of pocket. That is how bad this experience has been for me. Luckily I had another vehicle to drive as they limit what they will pay for a rental. The repair is going to be $1300 which Veritas is covering $700 or so. I have to cover the rest. So being without my car and paying $4500 for a warrant has saved me $700 in the two years I have had it.
I am writing this review because no one at Veritas cared about my experience. I am not complaining about the cost of the warranty or them wanting to use cheap parts. I am complaining about how long it took to reach a resolution, Too long. I would not recommend getting their warranty.
I plan to share my experience on every platform I can.

Date of experience: July 23, 2024

Overview

Veritas Global Protection has a rating of 2.2 stars from 130 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Veritas Global Protection most frequently mention repair shop, customer service and warranty company. Veritas Global Protection ranks 2193rd among Autos sites.

service
54
value
53
shipping
17
returns
19
quality
42
This company does not typically respond to reviews
+11