VENUS Swimwear

I purchased a dress, ordered it in 2 sizes. Kept the one that fit better, and want to return the other. I have to say their return policy is awful. If you start a return online, you will be stuck. Absolutely no changes, and when you call customer service, they tell you they can't do anything once a return is initiated. Absolutely done shopping here, too much of a hassle. A lot better options with easier returns out there.

I've purchased several items for years and my past couple purchases, I keep having issues. I purchased a deep plunge bra and it's awful - it won't stick (it's the correct size and I am not wearing any creams that can interfere with application), and it came dented. I originally flagged the dent and the customer service response was terrible - I think I'll stop purchasing in the future.

This is the worst clothing site.Venus has been around for years here in Jax fl.
They used to have decent clothing but now it's horrendous.fashion from about.30 yrs ago!
Quality is absolutely terrible and shipping is Horrendous.even if you pay a fortune for overnight it takes 3 days to process.A Scam.

I purchased for the second time, same bathing suit. Covid 19 has put on extra pounds. Ordered same suit in larger size. Bottom is one color of aqua, top is a faded out, cheap fabric, can't get wrinkles out, "Venus" tag in suit is cheap looking, not like previous suits. Their quality has slipped to bout zero.
Also ordered ombré shoulder cover up. Faded badly and stained my washer tub even after using cold water. Venus isn't what it used to be. $130 for two pieces of cheap fabric. Waiting for return label. Regret they are selling such cheap items at same price or higher!

All of their clothing falls apart right outside of their return window and they refuse to take it back. They are rude to customers when they call in as well. Take your money elsewhere

Saw a cute blue lace one piece bathing suit. Description said runs small.order a size up. Since it was on clearance at 14.99 only size bigger than mine (I'm a 16) was 22.so I figured why not.it's cute and a Lil loose would be fine. Well it arrived today and didn't go past my hips.almost ZERO stretch! Never had a problem with venus pants.tops.skirts.boots.jackets etc. Maybe they should get out of the swimwear sector. Not worth returning it due to shipping fee so I'll keep until I lose 50lbs or give to a skinny friend!

Venus has cheapened the quality of their material since my last order, so beware. I have spent a lot of money with this company and I typically make a large purchase every spring. Not the same this year! I just received an order of several items and the quality of material is awful. Thin, see-through polyester junk. This is not the Venus I knew and loved. Will not be shopping here anymore. What a ripoff! Thanks for nothing.

I returned several items on my order due to the sizing being very inconsistent and some pieces looked way different than pictured on website (one had beads/rhinestones glued all over that were not pictured). I used the return label venus provided and filled out the return slip correctly... This would have been for at least $80.00 back. Luckily I kept the tracking number and sure enough it was delivered to them 5 weeks ago!

So I contact customer service by email and tell them everything, how long it has been and that I have tracking info. They sent me back a form email saying refunds may take 14 business days so I should wait (it's been 5 weeks!). But that they don't plan to refund me anyway because the package was never received by them... So how is it that I used a return label provided by them, and tracking says they have it, but it is not their problem?

Considering other people have complained about this exact issue with them I believe it is a tactic to see if people even notice they didn't get the refund. Now I'm going to have to dispute this with my credit card company because this company is so shady. You can get the same quality of clothing on Amazon but at least you know Amazon is going to refund you and not pull scams like this.

This company must be going under every agent is Asian they don't give a $#*!e
Order online 09/01 Calked 09/21 still pending on bank account charged again when I called on 09/25 still not shipped this company sucks
Call again 09/28 still hasn't shipped
I needed it Saturday 09/30
Told because of sales there are a lot of shipments
I paid full price
They don't a Shiite and either do there agents
Asked for a supervisor
I care for a 91 year old home from hospital and husband with cancer
I ordered early to be prepared and have it on time
20 days and nothing
Pos company
Obviously they are going under

BUYER BEWARE!. I've purchased two items and returned both. One was received by Venus on 11/18 and the other on 12/7 as indicated by UPS tracking numbers. Getting a refund is next to impossible. After multiple chats and emails, I still haven't gotten my refund. Venus said it was sent to paypal. Paypal shows no record. Venus indicated to contact my bank. My account still shows the credit for the amount $54.59! This is my experience. I will never purchase from Venus again. Not worth the headaches.

So I ordered 289.00 worth of cloths. It was damaged in the mail and never received. I called and they sent out what they didn't have on back order. So by the end of two months dealing with these idiots I am still missing an outfit and they won't send it. There trying to charge my card again for something I paid for two months ago. What a joke! Thanks for taking my money! Rip off!

They lost my order and were very rude with me when I called. Attitude with me. They replaced the order. I will be receiving it 2 months to late. Sumner almost done by then!

I ordered the pencil skirt suit set and when I received the order there was just a crappy, cheap "blazer" with no button. Literally nothing like the photo, didn't come with the skirt, wouldn't even call it a blazer. Extremely disappointed all around. Defiantly not worth $70

I saw a review/haul video on YouTube and the clothing they sell really caught my eye.
I ordered $200 worth of items and waited about a month for them. I live in Canada. I chose my usual sizes, and checked the sizing charts in the event of any discrepancies. To my disappointment, the sizing is way off. The quality is cheap. For a plus sized t-shirt, I was surprised that it sat at my bellybutton. The romper I purchased was way too big, as were the pants and tank top. Everything says it was made in China and the material and quality is what you'd likely find purchasing clothing from a dollar store. I won't worry about the hassle of returning them, I will give them away but lesson learned. Read all the reviews before you order.

I ordered some stuff back on May 20,2021. Have not received it yet. I keep sending emails, and as always they lie and make up some excuse. It's sad when even so called businesses are scammers too. Trying to get a refund just sad.

So I ordered one sweater and this was my first/last order with them. I noticed that on the site it said that it was backordered until 9/28. Okay fine a week no big deal. Well i contacted a representative in the live chat and they said that the site was wrong it was actually on backorder until December. I told them nevermind cancel my order and that I wouldn't be ordering from them again. After i told the representative she was like oh well we can just cancel your order if that's too long. I'm good on this company.

Doesn't fit, but cannot return from Canada. Doesn't fit, but cannot return from Canada. Doesn't fit, but cannot return from Canada. HAHAHAHA

I returned a " final purchase"pants and they charged me $7 shipping for each of the two pants returned plus wouldn't refund nor return the pants, stating that it was a "final sale" (stayed in small, inconspicuous print).

I put an order in on Jan.1,2023...my order was in"processing" for 2 weeks till I finally called to understand the issue...after talking to (3) service reps...20 min. Waiting on the phone...they told me my item is "out of stock "" unbelievable...will never order from them again,

I ordered a dress, They don't inform you about them not returning your money in a timely manner, they tell you once you put in your order that Final sales you cannot receive anything for them you can't return or exchange and they say they can't send it back to you once it's ordered. I do not recommend this site and I am very dissatisfied with their response. Minimum that can be done for a customer is credit and to not offer credit on an item that was not even worn and returned in perfect condition is stealing from people that could be loyal customers. It's upsetting to realize how deceiving this site could be. Will not recommend or shop in this site ever and I hope no one else falls for this and read everything even the FAQ's which is where they i form you of this, not even in the right section they let you know.

I placed an order. Paid for it, the never sent it saying my card was not charged. That is a lie. I will never spend another dollar with this company.

They make returns complicated and expensive. They teamed up with some return company no one has ever heard of. The closest one is 70 miles from me. Then if you return by mail you have to pay to ship the item(s) back and pay a restock fee. You certainly don't experience this through Amazon, Target, Walmart, or Marshals online. This return is my last. I'm done with them. I will never order there again. Waste of time and finances. Also, the quality of their clothing has gone downhill. Everything is VERY cheaply made. It wasn't like that in the past. Each year it gets cheaper and cheaper.

I have been a Venus customer for five years. I even bought my wedding dress from them. Love the clothes, they always fit but last dress was too tight in breast area. Tried to return dress, customer service does not respond after multiple attempts to reach them. They just lost a customer.