• Veena World

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Overview

Veena World has a rating of 3.83 stars from 12 reviews, indicating that most customers are generally satisfied with their purchases. Veena World ranks 36th among Tours sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate Veena World?
Top Positive Review

“Amazing Traveling Experience”

Alka S.
8/27/20

It was nice experience, value for money. Variety of game options just good for a day outing. It would have been complete if boating was available at all times. There is natural lake adjacent to the property which could have been used. Staff was co-operative and does their job very well.The mud bike and cycling laps were too small. I wish cycling can be extended as complementary and if they could dedicate more space for it. Food was very good. Overall a great place to hang out. Thanks to the management and staff for maintaining it well.

Top Critical Review

“PATHETIC CUSTOMER SERVICE - AVOID VEENA WORLD AT ALL COSTS!”

Karthikeyan T.
6/14/23

PATHETIC CUSTOMER SERVICE - AVOID VEENA WORLD AT ALL COSTS! One of my relatives booked an Europe trip 3 years ago with Veena world. Unfortunately, the trip was cancelled by Veena World due to Covid-19 outbreak. After taking the complete booking amount, Veena world promised to plan them in the next tour once the tour resumes. My relative was quite understanding, agreed to the proposal and patiently waited for Veenaworld to resume their tour operation. In 2023 Q1, Veenaworld planned them on a tour starting May 2023 at last minute without reserving adequate time for visa processing. Unfortunately, at last minute(in Apr) visa application got rejected. Frustrated with this poor planning by veenaworld and the never-responding customer service, my relative decided to cancel the tour. Since then, she is being totally ignored by Veenworld. Customer service is totally un-responsive (neither responds to her email nor picks her call). She is still awaiting for a fair refund from Veenaworld. I feel that Veenaworld is just a SCAM given the experience that my relative is going through and also based on the worst review I read everywhere. REFRAIN FROM USING ANY OF THE SERVICES FROM VEENA WORLD. I hope the management of veenworld notices these concern and take fair measures, if they still want to be in business.

Reviews (12)

Rating

Timeframe

Other

Thumbnail of user alkas14
1 review
0 helpful votes
August 27th, 2020

It was nice experience, value for money. Variety of game options just good for a day outing. It would have been complete if boating was available at all times. There is natural lake adjacent to the property which could have been used. Staff was co-operative and does their job very well.The mud bike and cycling laps were too small. I wish cycling can be extended as complementary and if they could dedicate more space for it. Food was very good. Overall a great place to hang out. Thanks to the management and staff for maintaining it well.

Thumbnail of user soniyak3
1 review
0 helpful votes
August 22nd, 2020

Best place to spend time with your friends, family and the most romantic place for the couples to spend quality time with each other and enjoying the lake side view of sunset as well as sunrise at pawna lake camping... Good food quality with good games arrangements and DJ at night.

Thumbnail of user monikac29
1 review
0 helpful votes
August 17th, 2020

Very committed service with proper follow-up. Service provided as per their schedule with a hassle free logistics arrangements. Thanks to Veena World for providing services. Great location, quick walk to local shops and into the town centre. Beautiful house with cosy rooms, delicious breakfast and friendly hosts.

Thumbnail of user shresthas
1 review
0 helpful votes
August 29th, 2020

Fantastic service. Very reasonable and honest. The pricing is very good compared to others. All my family have always booked pawna lake trip it's just amazing. I've known him they provide best service Recommended

Thumbnail of user karthiktram
1 review
0 helpful votes
June 14th, 2023

PATHETIC CUSTOMER SERVICE - AVOID VEENA WORLD AT ALL COSTS!
One of my relatives booked an Europe trip 3 years ago with Veena world. Unfortunately, the trip was cancelled by Veena World due to Covid-19 outbreak. After taking the complete booking amount, Veena world promised to plan them in the next tour once the tour resumes. My relative was quite understanding, agreed to the proposal and patiently waited for Veenaworld to resume their tour operation. In 2023 Q1, Veenaworld planned them on a tour starting May 2023 at last minute without reserving adequate time for visa processing. Unfortunately, at last minute(in Apr) visa application got rejected. Frustrated with this poor planning by veenaworld and the never-responding customer service, my relative decided to cancel the tour. Since then, she is being totally ignored by Veenworld. Customer service is totally un-responsive (neither responds to her email nor picks her call). She is still awaiting for a fair refund from Veenaworld. I feel that Veenaworld is just a SCAM given the experience that my relative is going through and also based on the worst review I read everywhere. REFRAIN FROM USING ANY OF THE SERVICES FROM VEENA WORLD. I hope the management of veenworld notices these concern and take fair measures, if they still want to be in business.

Tip for consumers:
PATHETIC CUSTOMER SERVICE - AVOID VEENA WORLD AT ALL COSTS !

Products used:
Tour

Service
Value
Shipping
Returns
Quality
Thumbnail of user aditip12
1 review
0 helpful votes
August 7th, 2020

I have gone to many trekking & camping program with Veena World. I am very much satisfied with their service. It is worth every penny they charge to you. Their food, accommodation & support will simply overwhelm you. I will strongly recommend if you want a tension-free smooth & safe trekking & camping experience.

Thumbnail of user vishvendras
1 review
0 helpful votes
August 13th, 2020

I had an amazing trip to Mussorie with my friends. Quick response and amazing services at a reasonable price. Hope to visit more places through Veena World. Memorable trip we had with lots of dance, fun, and boating.
Will recommend others to use this platform for any bookings you ll remember it lifetime.
Thanks!

Thumbnail of user mazhari1
1 review
0 helpful votes
August 10th, 2020

The best travel agency. The planning and timing by the agency was great. The package was reasonable. Thanks to Veena World

Thumbnail of user sanjanaj1
1 review
0 helpful votes
February 28th, 2019

I had booked a tour through #VEENAWORLD with my friends and their husbands; for China, Hong Kong and Macau... The Veena World employee who filled out the online pre-arrival permit for Hong Kong for me, put 3 key inputs wrong! Result: My permit request got rejected! Purely carelessness, or untrained employees? What do you think?
I only came to know why it got rejected because after she told me that it is rejected, I made her tell me what to fill in while I tried to fill it in myself, and realised that she had selected 'NO' for the question 'Were you ever known by any other name'; had put in my current address instead of the one on my passport; and put my travel details for 2016 wrong! What impression does that give of me to immigration? Tell me? Obviously the data crawler found 3 crucial mismatches and rejected the online application!

And on top of it when I asked Veena World management to write a mail to the Hong Kong immigration, their customer relations person tells me that "We have returned the money therefore we have resolved the issue"! Can you believe this? Would you ever trust a company with this kind of attitude?

Thumbnail of user juhir2
1 review
0 helpful votes
August 11th, 2020

I booked tour to Egypt for solo purpose, still it was the most wonderful trip I had. It had the best driver who was very friendly and helpful, the staff at the hotels were supportive too and they serve delicious food! Would love to travel and explore more through Veena World.

Thumbnail of user pakhic
1 review
0 helpful votes
August 27th, 2020

Service was excellent. Rooms were very good. Food was very rich in flavors and above all homely. Crews were very helpful and expert. Personally I would like to give special thanks to team Veena World who made our trip beautiful and awesome.

Thumbnail of user amrutab1
1 review
0 helpful votes
November 4th, 2022

I booked package tour for Rajasthan 5days tour, very dis appointed as most of the time we were in bus and just travelling.At location the tour guide just make haste dont allow shopping even. You are scared at every sight of theft n hokkers that you shoukdnt leave the big brand tour grouo of almost 150/-they expected to cobordinate 4buses tigether. Nyussance it was.The griuo should be comoactbof 25-30only. Stopping firctea coffe of each bus together. Sight seeing together of each bus shoyld be indeoendant. Waiting for every bidt was the moto of tour. Also last day when so much was nearby could be covered Oyr tour gyude in yaste took us to airport almost 4-5hours before and we were doing timepass. Although Akshardgam of Ahmedabad was just on d way but they asked us to see jurassic park which was not worth at all. Pkz dont go for this tour, not worth for what we are paying. Veena ji very disappointed this time.

Tip for consumers:
Thebitenary for Rajasthan n pickup n drop location itself is faulty the last day to Ahmedabad is waste of time n money
Yiu just sit n travel in bus

Service
Value
Shipping
Quality

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