VCR-Players

My experience was dreadful. I needed just what they sell, and they claim that their VCR-DVD players are reconditioned. I ordered one (shown on their website WITH remote) despite being unable to get them to return a phone call or email. I got my VCR, but no remote. After a great deal of effort to get a hold of them I heard back that the remote was coming directly from their supplier. It took a month. How could they have reconditioned the thing without the remote and been sure that it worked properly? Before the remote came I asked them to send me a prepaid label to return it since it had taken too long and I no longer needed it. Never heard back. Now I am stuck with a combo player of questionable reliability. I gave them two stars instead of one because I actually eventually received something, which was probably picked up at a garage sale and sold to unsuspecting internet buyers.

My call to order was promptly returned. I received a VCR with a manual, but the remote did not match the manual, and I could not figure how to get the menu to come up. I have called repeatedly and emailed with no response. If you check the BBB in that area, the site says it is closed. My credit card company says I have 60 days to challenge the purchase, and the Attorney General Office has a recorded message suggesting that course is always available. A friend suggested I get a universal remote and helped me figure out how to use it. I will keep the VCR a while longer, and if I have problems, I will contact the credit company to challenge the charge. I strongly urge anyone to order elsewhere. I couldn't find just a VCR, and that is why I chose this company.