Vanguard

I took out money from Vanguard for the first time in my retirement. The money stayed with Vanguard, in a Cash Pl account. When it arrived, it was missing about $630. Later I received a message that showed the money has gone to state and federal withholding, even though the IRA already had paid taxes, and I owe no taxes. I questioned this again and again, until 2 weeks later, when Vanguard said it was being "looked into". Now it is Christmas and still no update. I know enough about bookkeeping to know that it can show what happened and who did it. Someone stole my money and Vanguard seems to be aiding this. Merry Christmas to everyone, except Vanguard.

Horrific service!
Like many others here, I would give Vanguard a negative review if possible.
I am the executor of my mothers estate and unfortunately she had an account with Vanguard. I have spent countless hours on hold and calling them back and just keep getting a run around. I have provided them all the appropriate documentation but they still will not release her funds.
I write this as I am once again on endless hold and I know when I finally do talk to someone, it still will not be resolved.
No other financial institution has given my any problems except for this amateur hour company.

Horrible worst customer service ever tried to look up information and learn how to withdraw and every rep I talked to said they were locked out or hung up on me. Never use this place. Every worker they got you can't understand then because there not English literate. Not even computer literate. I'm getting away from this place as fast as possible

I've been a customer of Vanguard for 20+ years. I used to be very pleased but in the past two years their service has hit rock bottom. Folks on phone give you contradictory information, they promise to investigate issues and call back but the call never comes. I've had a repair ticket outstanding for 2 1/2 months for a problem they acknowledge should be fixed but no resolution. Run don't walk to another provider!

Vanguard is refusing to pay out my 401k funds that they've had for the past 22 years. I have called them several times but nobody will send me the form I need to have the money sent to a new account.

They sent me a letter with all of my information on it such as my address and plan number, but when I call and they ask for the information, they say it's incorrect. So now they won't send me the blank form.

I wired money to Vanguard, they rejected my wire which fine. However, they charged me $50. This is not the problem, the problem is I have been calling for three days to figure out what the charge is for and all they could tell me is we will call you back once we find out! It has been over three days with four phone calls that each takes 30 minutes of my time and they never call me back or let me know why they charged me. Moreover, if I ask for manager, they refuse to give me one. I informed them that I will close my IRA, mutual funds and all of my accounts and wife's accounts if I don't get an answer and that did not help.
I just opened an account somewhere else and will start rolling my investments over very soon.

It is not the $50 that I am upset about, I just wanted to know why they took it. Is it a processing fee or what? It is the principal and the $50.

Stay away from this company - trust me

This company caused me so much stress and hassle that it made me start crying. I have been trying to get a refund since May 30th. Customer service via email simply responds from a script. Chasing you throughout the day with phone calls while I'm at work, trying to get you to negotiate. I don't know anything about trading. I also didn't know where my money was going. I lied about no refunds allowed because I didn't exchange enough, then was forced to trade, lost half my money, only to have my original refund approved, but it was too late because now it wasn't the same amount. It was months of total fear and upset thinking it was the end until I got in touch with JURIS RESOLVE.com who helped me

I have been a Vanguard client for many years. I was rolling over one account from Vanguard to another broker. I called Vanguard to double check to make sure the order was in good standing. They said everything is in good order and the funds would be processed and the other broker should get funds in business 5-7 days. I called after 8 business days and the funds had not been sent. Vanguard made a mistake in not processing my order, and I lost money by my money sitting in a cash account. No one ever called me about this. I called back and spoke to management, no remedy for their mistake, and me losing money. They just lost a good long standing customer.

Vanguard seems to be all legit but i can certify they are a scam company after dealing with them. They refused to pay my 401k, and anytime i call they always promise it will be resolved as they are working on it but for 2 months i got nothing. Thankfully i stumbled upon Affinity Intell on google and they were able to use their legal expertise to earn me a court settlement leading to the refund of all my money that was withheld in the vanguard account.

Always a very long waiting to talk to someone. Inaccurate information often received when talking to someone after long waiting. Incorrect data provided in 1099 forms. Took a long time (up to 7 days in my case) to settle mutual fund trades. Took a long time to get a reply to mails sent to their Message Center, some mails did not receive any reply at all.

Responding to a prior Vanguard that expressed my Vanguard experience, review expresses exactly what I have experienced "over the last two years. Vanguard's website is no longer user friendly and their customer service has gone downhill also. Vanguard is no longer the financial institution that was founded by John Bogel!" My retirement funds ara all in Vanguard and at my age it would be problematic to switch to another financial institution. VOTTOM LINE: Vanguard must be user friendly with customer service by phone and on their website!

I passed all the security tests more than once, when I went to take the money out, vanguard recommended which stocks and bonds to sell. When I went to change it and put in what I wanted
To sell, they put a phone number up and said I need to call them! I tried to call the next day and I couldn`t

Even get into my account with these people!

This company is run like an old - school Bostonian financial advising firm. The consultants are educated ladies and gentleman with personal experience in finance, investment and/or banking. Many have MBAs or were business majors in college.

They encourage diversified portfolios; the more you invest the more you advance in terms of representation and access to consultation.

I have been associated with Vanguard for quite some time and remain pleased and impressed by their competence and savvy expertise.

Five stars...

Worst customer service! If you plan on retiring start a year in advance! I was charged a 20.00 overnight fee, and my distribution sat on someone's desk for two days!

If I could give a zero I would. The rollover team is God awful, and it has been 4 months dealing with them to get a rollover taken care of. Avoid this company at all costs.

I have been with Vanguard for almost 20 years. My first advisor was excellent, but then he left Vanguard. Since then Vanguard has assigned me to two different advisors. Neither was able to perform the actions I requested or did not complete the actions fully. One blamed the previous advisor, who left a year ago, for leaving ~$300 left in an Admiral account. He didn't fix the problem, just blamed the person that was no longer there.

I requested my IRA beneficiary to be my trust. My advisor said I could not do that for tax reasons. It appears he was confusing a regular IRA with a Roth IRA. And it appears Vanguard left some of my IRA funds in D rated bonds. I don't want to use my money to prop up their poorly performing bonds. When I asked to change advisors because I didn't appreciate being mansplained to I was told "NO". Really? Vanguard can change my advisor without little notice, but I can't ask for a different advisor.

This is the first time in almost 20 years I've felt the need to change advisors. I DO NOT recommend using Vanguard advisor services. And I'm deciding whether or not to stay with Vanguard. It looks like Vanguard is getting greedy.

My father had the upmost trust in this company and now that he has passed on, I find that they are as helpful, honest and polite as he said they were. They are happy to do a bit of hand-holding with me, as I figure out how best to manage my affairs. I could not recommend them more highly!

Recently moved, new computer, etc., tried to access my Vanguard account. Could not answer the ludicrous challenge questions, got locked out of my account, called customer service. They offered to send me a PAPER form to sign and have notarized to unlock my account, would not let me speak to a supervisor, or provide any other number of relevant docs, SSN numbers, passport, passwords, etc., but they would unlock my account if I could tell them the name of my first girlfriend or get the spelling of the town I honeymooned in exactly right. Security is important but you also need to have a heart and a brain... One star, I'mm done with these guys...