Massively overpriced jewellery but I happen to own quite a few pieces. Wanted to get some information on the services in other countries where I planned to travel, so I contacted customer support. Very simple questions but this info was not available anywhere on the web. They promised to come back to me soon and no one did. I chased again with the same result. However, they don't forget to send marketing emails and of course can assist you with great pleasure if you are buying. Beyond that - not so fantastic for a company of that level.