The company is generally well-regarded for its efficient and professional appraisal services, with many customers appreciating the quick turnaround and thorough reports that enhance their understanding of collectible items. Positive sentiments highlight the convenience of the process and the credibility of the appraisals. However, some customers express concerns about inconsistencies in appraisal quality and perceived lack of personalized attention, with a few noting that responses felt generic or dismissive. Overall, while the company demonstrates a strong reputation for reliability, there is room for improvement in ensuring consistent service quality and addressing customer feedback more effectively.
This summary is generated by AI, based on text from customer reviews
I simply sent photos of the item I wanted valued and within the specified timeframe I have my information.
The information that I paid for was too generic to be of any value. I have since then learned these types of clocks were caried by Mail Guards who were postal employees aboard horse drawn mail coaches which ran in the 18th and 19th centuries in Great Britain and in Canada. The Mail Guard carried a clock which he could not adjust and had to fill out a "time bill" proving the coach had run on time or explaining why not if it was delayed.
Item was valued incorrectly twice. Item also dated incorrectly three times. Item is worth £500 valuer started off at $40 then ended up after three valuations at $400. Item was made in around 1590, valuer dated it three times and started of at late nineteenth early 20th century then stated it could be 18th century all of which is incorrect. I had to research the item and pass on the information I found to the valuer so. Current valuation and date still incorrect after three valuations. Sad to say very disappointed on this occasion.
No one looked at the picture, it seemed like an AI response as it talked a lot about the picture on the cover but not so much about the various signatures on the page,
Hi David, thank you for your review. As our appraiser mentioned in her appraisal, whilst we are an appraisal service rather than a signature authentication service; there are many companies that offer an authentication service and as our appraiser advises should you obtain a certification of authenticity for these signatures their value on the open market will be increased. We offer reviews of our appraisals, free of charge, once you have this certification, simply email the certificate to info@valuemystuff.com and we will review. With thanks and kind regards, VMS support team
Paid for a 24h Valuation on the 25/11, received valuation on the 01/12. Understatement to say that the service was poor. I could have gotten an answer from an auction house for free for the same time. VMS refunded me credits for a 48h valuation which is ridiculous since I paid for a service that never received in the first place. Don't recommend and won't use again.
The process was simple and efficient. They got the job done quickly.
I have had a painting valued. The result was according to the expectation.
Aged pieces of furniture but in good quality. Confusing to guess what they are worth. I found the appraisal site in line with what might have been thought and a great supporting source.
Very timely and realistic appraisal, easy website.
I had an item where I wasn't sure about the originality. My uncertainty was confirmed. It was clearly stated why the item was not original.
Thanks, and see you next time!
It was swift and very helpful and provided just what i needed
Excellent as my enquiry was not for an assessment of a product /item that associate with you
It was a pleasure to deal with such a reputable company. Very professional and quick response times. I will be using them in the future and recommending them to my friends.
Easy to navigate been using it for a couple years I've told other people about it so hopefully they'll help you out also
Avaliação muito pormenorizada.
Muito satisfeito com o resultado final!
I appreciated the rapid, professional and friendly service with my first evaluation. The latest one, however, was apparently not evaluated by a competent specialist. I have complained and am waiting for a response.
Response was timely. Information provided was helpful. I should have included a photograph of the back of the item, which looks the same as the front, but the reviewer(s) need to see both sides to assess condition.
I love this site! I have an antique store and valuing pieces can be challenging so this site is an incredible asset.
I found the service to be efficient and convenient for getting a quick, professional appraisal on collectible items. The process was simple: after uploading photos and details of my item, I received a detailed report within 48 hours. I appreciated the expert valuation, which included an estimated auction value and insurance value, along with historical context and a description of the piece. The PDF certificate added a layer of credibility to the appraisal, especially useful for both personal knowledge and any future sales or insurance needs.
Very special doll passed down thru family. No desire to sell her at the moment and just wondered if there was any information about her.
Good customer service, quick response. Would highly recommend
Answer: Hi. Thank you for your email. For evaluations, please see our appraisal services: https://www.valuemystuff.com/us/appraisal All the best,
Answer: Hi. Thank you for your email. For evaluations, please see our appraisal services: https://www.valuemystuff.com/us/appraisal All the best,
Answer: Thank you for your enquiry. As our reports are not signed, nor does the name of the specialist appear thereon, they are not considered suitable for tax purposes.
Answer: Hi Garry, I am sorry you are experiencing this issue. Please email us at info@valuemystuff.com when this issue occurs together with a screenshot and we will help you further.
Answer: Hi Garry, I am sorry you are experiencing this issue. Please email us at info@valuemystuff.com when this issue occurs together with a screenshot and we will help you further.
Answer: Thank you for your enquiry. We are indeed able to appraise your buffet and look forward to being of service to you. The VMS Team
Answer: Hello Kathleen, I am sorry you are experiencing these issues. If using our App please try using the internet App on your device instead, bypassing our App. That should facilitate matters. Please contact us on Info@valuemystuff.com for further assistance. Wishing you a pleasant weekend, ' Ruth
Answer: Hello Catherine, Thank you for your enquiry. You are able to view and download your reports by logging into your account. Alternatively please contact us at Info@valuemystuff.com and we will of course send you the report by email. We look forward to being of service to you. Wishing you a pleasant weekend, Ruth
Founded by ex-Sotheby's director Patrick van der Vorst, we are the world's no. 1 online valuation service. With over 60 experts from leading auction houses such as Sotheby's and Christie's, we provide professional valuation reports within 48 hours for a reasonable fee.
For US clients, you may call our New York line: +1 (917) 525 2444
To find out more, or discuss your needs with a member of our team you can email us at: info@valuemystuff.com
Hi Steven, thank you for your review. I am sorry that on this occasion our service did not match up to your expectations. As you outlined in your review the item was reviewed by several experts on our team as we sought to obtain the best outcome for you and we are very sorry that these opinions differed from your expectations. With kind regards, VMS support team.