website thubmnail of ValueMyStuff

ValueMyStuffReviews 854

4.0
How would you rate ValueMyStuff?
grey star
grey star
grey star
grey star
grey star

ValueMyStuff Reviews Summary

The company is generally well-regarded for its efficient and professional appraisal services, with many customers appreciating the quick turnaround and thorough reports that enhance their understanding of collectible items. Positive sentiments highlight the convenience of the process and the credibility of the appraisals. However, some customers express concerns about inconsistencies in appraisal quality and perceived lack of personalized attention, with a few noting that responses felt generic or dismissive. Overall, while the company demonstrates a strong reputation for reliability, there is room for improvement in ensuring consistent service quality and addressing customer feedback more effectively.

This summary is generated by AI, based on text from customer reviews

service
105
value
23
shipping
3
quality
16
This company does not typically respond to reviews

Instant Feedback

2,510 reviews
GB
1 review
0 helpful votes
Follow Stewart H.
Unfollow Stewart H.
Send Message
Share Review
Report Review

Great service and very informative.
December 13, 2024

I simply sent photos of the item I wanted valued and within the specified timeframe I have my information.

Date of experience: December 13, 2024
Canada
1 review
1 helpful vote
Follow Joseph P.
Unfollow Joseph P.
Send Message
Share Review
Report Review

Montreal Timepiece
December 10, 2024

The information that I paid for was too generic to be of any value. I have since then learned these types of clocks were caried by Mail Guards who were postal employees aboard horse drawn mail coaches which ran in the 18th and 19th centuries in Great Britain and in Canada. The Mail Guard carried a clock which he could not adjust and had to fill out a "time bill" proving the coach had run on time or explaining why not if it was delayed.

Date of experience: December 10, 2024
GB
1 review
0 helpful votes
Follow Steven S.
Unfollow Steven S.
Send Message
Share Review
Report Review

Very poor service
December 8, 2024

Item was valued incorrectly twice. Item also dated incorrectly three times. Item is worth £500 valuer started off at $40 then ended up after three valuations at $400. Item was made in around 1590, valuer dated it three times and started of at late nineteenth early 20th century then stated it could be 18th century all of which is incorrect. I had to research the item and pass on the information I found to the valuer so. Current valuation and date still incorrect after three valuations. Sad to say very disappointed on this occasion.

Date of experience: December 8, 2024
Tania S. ValueMyStuff Rep
8 months ago

Hi Steven, thank you for your review. I am sorry that on this occasion our service did not match up to your expectations. As you outlined in your review the item was reviewed by several experts on our team as we sought to obtain the best outcome for you and we are very sorry that these opinions differed from your expectations. With kind regards, VMS support team.

Canada
1 review
0 helpful votes
Follow David S.
Unfollow David S.
Send Message
Share Review
Report Review

AI?
December 7, 2024

No one looked at the picture, it seemed like an AI response as it talked a lot about the picture on the cover but not so much about the various signatures on the page,

Date of experience: December 7, 2024
Tania S. ValueMyStuff Rep
8 months ago

Hi David, thank you for your review. As our appraiser mentioned in her appraisal, whilst we are an appraisal service rather than a signature authentication service; there are many companies that offer an authentication service and as our appraiser advises should you obtain a certification of authenticity for these signatures their value on the open market will be increased. We offer reviews of our appraisals, free of charge, once you have this certification, simply email the certificate to info@valuemystuff.com and we will review. With thanks and kind regards, VMS support team

California
1 review
0 helpful votes
Follow Gui M.
Unfollow Gui M.
Send Message
Share Review
Report Review

Unreliable
December 13, 2024

Paid for a 24h Valuation on the 25/11, received valuation on the 01/12. Understatement to say that the service was poor. I could have gotten an answer from an auction house for free for the same time. VMS refunded me credits for a 48h valuation which is ridiculous since I paid for a service that never received in the first place. Don't recommend and won't use again.

ValueMyStuff attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 3, 2024
Arizona
1 review
0 helpful votes
Follow Mary H.
Unfollow Mary H.
Send Message
Share Review
Report Review

Valuation of vintage mirror
December 9, 2024

The process was simple and efficient. They got the job done quickly.

Date of experience: November 29, 2024
Netherlands
1 review
0 helpful votes
Follow Dries v.
Unfollow Dries v.
Send Message
Share Review
Report Review

Quick and accurate respons
December 7, 2024

I have had a painting valued. The result was according to the expectation.

Date of experience: November 27, 2024
Kentucky
1 review
0 helpful votes
Follow Ann C.
Unfollow Ann C.
Send Message
Share Review
Report Review

No nonsense appraisal & timely.
December 4, 2024
Updated review

Aged pieces of furniture but in good quality. Confusing to guess what they are worth. I found the appraisal site in line with what might have been thought and a great supporting source.

Date of experience: November 24, 2024

Very timely and realistic appraisal, easy website
December 2, 2024
Previous review

Very timely and realistic appraisal, easy website.

Date of experience: November 22, 2024
Belgium
1 review
0 helpful votes
Follow Willem G.
Unfollow Willem G.
Send Message
Share Review
Report Review

My suspicions were confirmed
December 1, 2024

I had an item where I wasn't sure about the originality. My uncertainty was confirmed. It was clearly stated why the item was not original.
Thanks, and see you next time!

Date of experience: November 27, 2024
Illinois
1 review
0 helpful votes
Follow Tom M.
Unfollow Tom M.
Send Message
Share Review
Report Review

Floor lamp
November 29, 2024

It was swift and very helpful and provided just what i needed

Date of experience: November 19, 2024
GB
1 review
0 helpful votes
Follow Ian B.
Unfollow Ian B.
Send Message
Share Review
Report Review

Excellent as my enquiry was not for an assessment of a product /item that associate with you

Date of experience: November 18, 2024
Minnesota
1 review
0 helpful votes
Follow Patty C.
Unfollow Patty C.
Send Message
Share Review
Report Review

Very prompt and professional
November 27, 2024

It was a pleasure to deal with such a reputable company. Very professional and quick response times. I will be using them in the future and recommending them to my friends.

Date of experience: November 17, 2024
Florida
1 review
0 helpful votes
Follow DWIGHT P.
Unfollow DWIGHT P.
Send Message
Share Review
Report Review

EVERYTHING I COULD'VE EXPECTED. IT WAS ALL GOOD.
November 25, 2024
Updated review

Easy to navigate been using it for a couple years I've told other people about it so hopefully they'll help you out also

Date of experience: November 15, 2024

He was great as usual
December 20, 2023
Previous review

He was great as usual

Date of experience: December 20, 2023
Portugal
1 review
0 helpful votes
Follow miguel b.
Unfollow miguel b.
Send Message
Share Review
Report Review

Muito satisfeito!
November 25, 2024

Avaliação muito pormenorizada.
Muito satisfeito com o resultado final!

Date of experience: November 26, 2024
Switzerland
1 review
0 helpful votes
Follow Susan S.
Unfollow Susan S.
Send Message
Share Review
Report Review

Uneven
November 24, 2024

I appreciated the rapid, professional and friendly service with my first evaluation. The latest one, however, was apparently not evaluated by a competent specialist. I have complained and am waiting for a response.

Date of experience: November 14, 2024
Canada
1 review
0 helpful votes
Follow Greg K.
Unfollow Greg K.
Send Message
Share Review
Report Review

Response was timely. Information provided was helpful. I should have included a photograph of the back of the item, which looks the same as the front, but the reviewer(s) need to see both sides to assess condition.

Date of experience: November 11, 2024
Colorado
2 reviews
0 helpful votes
Follow Christine L.
Unfollow Christine L.
Send Message
Share Review
Report Review

An Incredible Asset To My Antique Store!
November 21, 2024

I love this site! I have an antique store and valuing pieces can be challenging so this site is an incredible asset.

Date of experience: November 11, 2024
France
1 review
0 helpful votes
Follow Michael E.
Unfollow Michael E.
Send Message
Share Review
Report Review

Everything was good :)
November 21, 2024

I found the service to be efficient and convenient for getting a quick, professional appraisal on collectible items. The process was simple: after uploading photos and details of my item, I received a detailed report within 48 hours. I appreciated the expert valuation, which included an estimated auction value and insurance value, along with historical context and a description of the piece. The PDF certificate added a layer of credibility to the appraisal, especially useful for both personal knowledge and any future sales or insurance needs.

Date of experience: November 11, 2024
New Hampshire
1 review
0 helpful votes
Follow Margaret S.
Unfollow Margaret S.
Send Message
Share Review
Report Review

Heirloom cloth doll
November 20, 2024

Very special doll passed down thru family. No desire to sell her at the moment and just wondered if there was any information about her.

Date of experience: November 10, 2024
GB
1 review
0 helpful votes
Follow denise h.
Unfollow denise h.
Send Message
Share Review
Report Review

Good and quick
November 20, 2024

Good customer service, quick response. Would highly recommend

Date of experience: November 10, 2024

From the business

Founded by ex-Sotheby's director Patrick van der Vorst, we are the world's no. 1 online valuation service. With over 60 experts from leading auction houses such as Sotheby's and Christie's, we provide professional valuation reports within 48 hours for a reasonable fee.

For US clients, you may call our New York line: +1 (917) 525 2444

To find out more, or discuss your needs with a member of our team you can email us at: info@valuemystuff.com


valuemystuff.com
London, Greater London, United Kingdom