ValoreBooks

Should have completely looked up reviews before going with this website no wonder why it was on the last pages through Google in order to find this page it has the worst reviews and it's backed up completely by what my experience was. I recently rented a book through Valore for business and it did not come with the code which I understand some of them do not so I went ahead and called Valore and they had told me to press the refund button under my specific book and all it did was ask me to print out a page to stick inside of the box with the book given. I then asked if I had to pay out-of-pocket in order to ship it out and she told me I did so I created a tracking number after I send it out through UPS and a week later (which is today) I called to see where the book was I have been emailing back-and-forth and had been getting nowhere with this horrible "customer service". They keep continuing to tell me that I am the one that's at fault and I didn't print out the correct page in order to send it back which is funny because Valore had specifically walked me through the process in order to tell me how to return the book and now they're telling me the tracking number isn't even a number that is underneath the book and telling me that I will have to spend the money to pay back for the book that's funny not going to happen this is been the worst experience I've ever had with renting books and I have had the worst displeasure of talking to these people. They have not helped one bit and I'm so sorry for myself for not checking into the reviews before going with this horrible website.

ValoreBooks.com advertised that they "ship fast" and we'd receive an email once our order shipped. The delivery date promised was a two week window. After waiting and waiting I contacted them for shipping details, which they wouldn't provide me. Instead they told me the shipment had been lost but had been shipped the day after I ordered. They did ask what I wanted to do about it and I asked to ship another book, which they did, that finally arrived more than 4 weeks after my order.

When the replacement arrived, I noticed that they ordered it from a 3rd party on Amazon and the book was obviously used where I had purchased a brand new book. Many emails and long waits for responses from Valore ensued. I asked simply for a reimbursement for the difference between the new book I paid for and the used they sent... which was $95 (it was a very expensive textbook). Instead they only would offer a $20 refund for my trouble and gave me a bunch of excuses as to why they couldn't fathom the right thing was just to refund me the difference. The customer service people were untruthful as well.

Never, never do business with these shysters!